Jayesh Jaiswal

Software Engineer

Ahmedabad, Gujarat, India6 yrs experience

Most Likely To Switch

Key Highlights

6.9 years of experience in IT support.
Expert in managing complex IT infrastructures.
Proficient in cloud technologies like AWS and Azure.

Stackforce AI infers this person is a skilled IT professional specializing in Infrastructure Management and Technical Support.

Contact

Skills

Core Skills

It Infrastructure ManagementCloud ComputingIt Service ManagementTechnical Support

Other Skills

AWSActive DirectoryAmazon Web Services (AWS)Analytical SkillsAnyDeskApplication SupportAzureBasic of NetworkBiometricsCCTVCamerasCheckpoint HarmonyClient CommunicationCloud CallCollaboration Tools

About

IT Professional | Senior System Administrator With 6.9 years of experience in technical support, I bring expertise in managing and troubleshooting IT systems to ensure seamless operations for businesses. My skill set includes:Technologies: Windows Server, Active Directory, DNS, DHCP, Office 365, AWS, Salesforce, MDM, EDP, VOIP Phone, VMware, and client operating systems like Windows 10,11.Tools: RMM platforms like ConnectWise, PowerShell scripting and other IT service management tools.I have extensive experience dealing with clients from Europe, US, APAC, PH and UK providing tailored IT support and solutions that meet diverse operational needs.I am committed to continuous learning and take pride in my ability to adapt to evolving technologies, solve complex problems, and provide top-tier IT support.

Experience

Ims nucleii

2 roles

Senior System Administrator

Promoted

Jan 2025 – Present · 1 yr 2 mos · Ahmedabad, Gujarat, India · On-site

Working with a UK-based client as a dedicated resource, handling end-to-end IT operations with a solid tech stack:
Salesforce | O365 | Windows Server | Checkpoint Harmony| Exchange | AWS | Azure | Cloud Call | Mimecast | Exclaimer | Onboarding & Offboarding | ConnectWise | Jira.

SalesforceO365Windows ServerCheckpoint HarmonyExchangeAWS+9

Support Engineer L2

Nov 2023 – Apr 2025 · 1 yr 5 mos · Ahmedabad, Gujarat, India · On-site

Internal Job Posting

IT Service ManagementSharePointRequest ManagementSingle Sign-On (SSO)Multi-factor AuthenticationMicrosoft Entra ID+39

Ims group

Information Technology Support Engineer L2

Jun 2023 – Nov 2023 · 5 mos · Ahmedabad, Gujarat, India

IT Service ManagementSingle Sign-On (SSO)Multi-factor AuthenticationMicrosoft Entra IDConnectWise ManageWritten Communication+23

Sourcedesk global private limited

Information Technology Consultant

Feb 2023 – Apr 2023 · 2 mos · Kolkata, West Bengal, India · On-site

Two Months Project

Service DeliveryTeamViewerHelp Desk SupportCCTVDesktop Application SupportIT Service Management+36

Netscribes india (pvt) limited

Information Technology Analyst

Jun 2022 – Dec 2022 · 6 mos · Hybrid

Cloud vista services

System Engineer

Jul 2021 – Jun 2022 · 11 mos · Kolkata, West Bengal, India · On-site

US Medical Process - Ticketing Tools / OS Installation/ Application Software's Installation / Toubleshooting System, OS & Application Related queries / SIP Account Configuration / Managing Dashboard for Recordings / Installing new IT Equipments / Call log to vendors regarding the of the IT Equipments issues / Bio-metric Enrolment / Innovating new ides and communicating higher managment to upgrade the service delivery / IT Infrastructure Management.

Ticketing SystemsService DeliveryTeamViewerHelp Desk SupportDesktop Application SupportIT Service Management+33

Emami ltd

Project IT Engineer

Nov 2020 – Jan 2021 · 2 mos · Kolkata, West Bengal, India

Project - Laptop Deployment Acitivity - Laptop Configuration / Installing OS & Application Software / User Backup & Restore / Outlook Configuration / PST

TeamViewerDesktop Application SupportConnectWise ManageSoftware TroubleshootingDesktop SupportEnglish+13

Smart computer solutions | webel

Service Engineer

Jan 2019 – Oct 2020 · 1 yr 9 mos · Kolkata, West Bengal, India

Ticketing Tools / Visiting Govt offices & Clients Locations/ Resolving there queries / Installing & Troubleshooting Hardware, OS & Application Software's /Upgrading Laptops & Desktops/ User Backup & Restore / Outook Configuration / Communicating with GOVT officials and providng them resolution

Service DeliveryHelp Desk SupportDesktop Application SupportIT Infrastructure ManagementConnectWise ManageSoftware Troubleshooting+19