Apr 2022 – May 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

• Spearheading overall ownership of Service Delivery for Large Managed Services for APAC Region,
• with span of control of 200 resources with Revenue of $10m
• Act as the face of the organization and as a storyteller to help forge relationships with prospective clients. Marketing expertise, and collaborative leadership to position the organization for success and longevity.
• Establish Governance Structure with Individual Service Owners and engaged them with periodic review
• meetings.
• Administering budgets, identifying key cost drivers, ensuring they are optimized and delivering on
• financial goals for the business.
• Presenting Regional Performance in the Governance Reviews and Executive Management Forums with
• revenue forecasting; driving projects enhancement for revenue growth.

Jun 2018 – Apr 2022 · 3 yrs 10 mos · Bengaluru, Karnataka, India

• Leading large-scale Cloud transformation Projects. Experience in Cloud and IT transition, transformation, and migration management, with mass migrations technology. Contributing to the organization overall strategic direction and governance
• Implement migration methodology – Agile / Waterfall – based on the client need and best suited for the situation
• Detailed migration plan and scenario identification to move workloads Set-up of factory governance and operations
• Create and executes project work plans and revises as appropriate to meet changing needs and requirements. Deliver Business Technology strategies, targets and roadmaps to meet program business requirements
• Be involved in the change management process of the customer’s environment to ensure success and service
• Provide oversight of escalation, prioritization, and communication and drive customer communication during critical events. Manage and lead the cross functional, onsite/offshore project teams.
• Taking ownership of the full lifecycle of the program, making sure that all governance, risk and finances are managed effectively within pre-determined timeframes and to agreed budgets focusing on high ROI
• Plan and control budget & financials with a target to achieve a margin higher than in the initial forecast through reduction of costs and increase in add-on revenue

Nov 2012 – Jun 2018 · 5 yrs 7 mos

• Accountable for end-to-end Transition & Delivery Management and business operations for projects in EMEA & APAC regions
• Responsible for Quality and Delivery Governance
• Responsible for overall P&L of projects from EMEA and APAC regions
• Understand the client's vision, goals, objectives, strategy, tactics, and how they relate to enterprise IT architectural business objectives and latest technology (Cloud, Virtualization etc.)
• Maintains a level of dialogue with the transition team through transition to closely manage any potential disruption, issue, or problem that may arise.
• Transitioned accounts directly from client / Incumbent to Mphasis (Financial, Manufacturing) and ensured transition costs are within planned costs (Labor and Non Labor cost).
• E2E Transition of accounts directly from clients or from 3rd party vendor.
• Creating solution and architectural views (i.e. logical, conceptual, development, execution, infrastructure & operations architecture).
• Building & proposing the Infrastructure Transformation Plan
• Building the costing details.
• Managing & mitigating the risks associated with the proposed solution
• Ensuring knowledge up-gradation and work with new and emerging products/technologies.
• Study and define system requirements addressing stakeholder & portfolio concerns
• Acts as focal point responsible for managing, resolving client issues, building relationships all parties involved in transition.
• Timely coordination with project managers and resources to review implementation, progress and status reporting
• Review solutions developed by pursuit team to identify and mitigate delivery risks
• Work with Different vendors/business partners to identify the best solution for the business Delivery for IT Infrastructure consulting.
• Identify new portfolios and areas based on the market study and accustom to changing business environment and ensure the delivery team is prepared for corresponding business delivery

Dec 2010 – Oct 2012 · 1 yr 10 mos

• Remote infrastructure monitoring and management of 15000 servers, network devices and batch processes. 24x7 support across the globe bound by critical SLAs
• Key responsibilities are as below:
• Ensure the team has responded and working on resolution of downtime of the devices by involving the appropriate team and following the escalation procedures
• Severity SLAs are being met and provide appropriate support and guidance
• Participate in high severity calls and CAB meetings
• Conduct and participate in internal audits prior to any external audits
• Resource management, motivation and grooming by conducting trainings and coaching sessions as part for productivity and self-improvement procedures

Feb 2004 – Dec 2010 · 6 yrs 10 mos