Nov 2021 – Jun 2023 · 1 yr 7 mos

Aug 2020 – Nov 2021 · 1 yr 3 mos

Jul 2019 – Aug 2020 · 1 yr 1 mo

Dec 2014 – Jul 2019 · 4 yrs 7 mos · Greenville, SC

• Fully support the Vice President, Solutions & Services and the Vice President, Care Transformation. Support part-time, Vice President, Public Payor Health Strategy. Intermittently support scheduling large physician meetings needed for staff and other executives that do not have assistants. Test new technologies and software to implement throughout the organization. Trained and proficiently uses Prezi, Vizio, Bizagi and other software programs to support presentations and materials needed for executives. Manage a purchasing care and code accordingly. Train new assistants and non-professional staff as needed for either job specific duties, use of programs, etcetera. Manage travel and reimbursement for executives and other non-professional staff. House a back-up accounting system, manage invoices and maintain expenses incurred in each FY, specifically for software support programs. Manage invoicing and contracts for external customers and partners. Aid in creating different presentations, projects and materials needed for executives as needed. A member of the CCI Symposium core team and implementation. Plan and implement leadership retreats for executives.

Jan 2013 – Jul 2014 · 1 yr 6 mos · Charleston, WV

• In January 2013 transitioned into an Administrative Assistant role in the Medicare Department. Worked for the Medicare Case Review Department in a tri-state area that included; West Virginia, Delaware and Pennsylvania. Required minimal supervision that led to working remotely from January 2013 to May 2013 when I relocated to South Carolina. Assisted with processing appeals for the following areas of review: Inpatient Hospital Discharges, Rehabilitation hospital stays, Admission Hospital-Issued Notices of Noncoverage (HINNS), Skilled Nursing Facilities, Hospice Care and Home Health Care. Prepared the departments for audits and ensured that the departments was in accordance with the CMS Guidelines. Lead the project of implementing a new paperless fax system, FaxCom through the tri-state area. Compiled a manual of how to use the system and fully trained all three states. This program was functional from July 2013 to June 2014 when the department closed due to changes in CMS guidelines for Case Review Departments nationwide. Managed the FaxCom system and helped with maintenance, technical issues and problems that occurred. Post implementation included strategic planning of resolution, best practices and further education to avoid similar issues.

May 2010 – Jan 2013 · 2 yrs 8 mos · Charleston, West Virginia Area

• Hired on for the Managed Enrollment for the Medicaid Waiver Program. Cross-trained between the Medicaid Waiver Program and Nursing Home Departments. Answered phones, directed calls and handled voicemail queues. Learned to manage RightFax, a computer software program that handles incoming faxes electronically, as well as stores them in an organized manner. Processed data referral entry for Waiver and Nursing Home Departments. Processed and posted mail. Handled Managed Enrollment files along with Waiver. Position was intended to last through the month of June, but was extended through August 20th, 2010 due to work ethics and skills. Transitioned into the Administrative Support II Position for the Medicaid Prior-authorization Department. Cross-trained between Imaging, DME, Acute Inpatient and Outpatient Surgery Departments to process prior-authorization requests required by CMS. Primarily worked with consultants in the following areas: Dental/Orthodontic, Orthotic/Prosthetics, Chiropractic, Speech Therapy and Audiology. Implemented a new database throughout the Medicaid department that replaced the in-house database used. This entailed gathering training knowledge from APS Healthcare and assisting in implementing the new system throughout our department by training all staff including: managers, nurses, physicians and other clerical assistants.

Aug 2009 – May 2010 · 9 mos · South Charleston, West Virginia

• Assisted patients with activities of daily living as documented in the patients' care plan. Provided transportation to activities, such as physician appointments and special functions. Provided adequate assistance with meals and nourishment. Performed light housekeeping and cooking for patients. Identified patients and family concerns and communicated concerns with the Registered Nurse. Accurately documented patients plan of care. Maintained protected health information by respecting the dignity and privacy of the patients. Completed annual in-service requirements. Worked in the home care setting alone and reported back to the Registered Nurse.