Trilok Pandey

Operations Associate

Pune, Maharashtra, India7 yrs 5 mos experience

Highly Stable

Key Highlights

Over 6.5 years in IT Infrastructure Management.
Expert in project transitions and NOC operations.
Skilled in leading high-performance teams.

Stackforce AI infers this person is a seasoned IT Infrastructure Manager with expertise in NOC operations and project transitions.

Contact

Skills

Core Skills

It Infrastructure ManagementProject ManagementProject TransitioningNoc ManagementOperations ManagementSystem AdministrationMonitoring

Other Skills

Agile & Waterfall MethodologiesAgile MethodologiesAlert ManagementAutomationAzureAzure Virtual MachinesBMC RemedyBackup & Recovery SystemsBatch MonitoringBig PandaCloud ComputingCommand CenterControl MCorporate Social ResponsibilityDatabase Monitoring

About

Results-driven professional with over 6.5 years of experience leading multiple transitions for Command Center and NOC operations, successfully transferring IT projects from incumbent providers to new service providers. Skilled in utilizing tools such as SolarWinds, Splunk, Dynatrace, SCOM, AppDynamics, BigPanda, and Control-M to ensure robust monitoring and management. Expertise in setting up and managing high-performance teams, implementing efficient processes, and ensuring seamless operations in critical IT environments. Proficient in transition, transformation, audit, service improvements, and recruitment.

Experience

7 yrs 5 mos

Total Experience

3 yrs 3 mos

Average Tenure

11 mos

Current Experience

Tata consultancy services

IT Analyst

May 2025 – Present · 11 mos · Pune

Hcltech

2 roles

Consultant I

Dec 2023 – May 2025 · 1 yr 5 mos · Noida, Uttar Pradesh, India

Experienced IT professional with 6+ years in IT Infrastructure Management, Project Transitions, and Command Center Operations. Skilled in leading seamless project transitions, building and managing NOC teams, and optimizing IT systems for global clients. Proficient in top monitoring tools like SolarWinds, Splunk, SCOM, Dynatrace, and ServiceNow. Adept at process improvement, team leadership, and collaborating with OEMs, ISPs, and cross-functional teams to deliver efficient IT services.

SolarWindsSplunkSCOMDynatraceServiceNowProject Transitions+3

Specialist

Feb 2023 – Dec 2023 · 10 mos · Noida, Uttar Pradesh, India

I’m part of center of excellence Practice team, Involved in Transitioning of the project from Client/Incumbent to HCL and setting up team within HCL for Network Operation Center/ Command Center.
Responsibilities:
Drive project form DD phase to Go Live (Due diligence, Knowledge Absorption, Replication, Reverse KT, Parallel Run, Hyper Care and Go Live).
Currently involved in transitioning of the project from 2 incumbent.
Schedule KT session with Incumbent.
Prepare MOM’s and Playback after session.
Setting up 21 member team within HCL
Interviewing the candidates for ongoing project or other project within HCL for Command Center.
Train new resources with fundamental of Command center, monitoring tools, ticketing tools, data centers.
Preparing run-book and SOP’s getting signoff from client.
Preparing shift roster

Transition ManagementKnowledge AbsorptionTeam SetupInterviewingTrainingProject Transitioning+1

Dxc technology

3 roles

Operations Team Lead

Promoted

Aug 2021 – Feb 2023 · 1 yr 6 mos

Manage a team of 15 engineers, handle escalations and provide feedback on employee and/or
team performance to the manager. Performs other duties assigned by manager, roster
management. Initiate process improvements by identifying service delivery gaps, offer solutions
and successfully implements ideas to enhance DXC Technology services.
Involved in Transition of Project, NOC, monitoring of servers via UIM, Solarwinds ,SMARTS
and Rapido. My role consists in Proactively Monitoring of the alerts on the tools
(UIM,SolarWinds, SCOM, Smarts and Nimsoft) and proactively monitor databases for the
overnight batch, policing, document generation and deadlocks.

Team ManagementProcess ImprovementService DeliveryOperations ManagementNOC Management

Professional 1 System Administrator

Dec 2020 – Jul 2021 · 7 mos

Involved in monitoring of servers via UIM, Solarwinds, SMARTS and LejNSM. My role consists in Proactively monitoring of the alerts on the tools (UIM, SolarWinds, Lejnsm, Scom, Smarts and Nimsoft) and proactively monitor databases for the overnight batch, policing, document generation and deadlocks.

Server MonitoringDatabase MonitoringAlert ManagementSystem AdministrationMonitoring

Associate Professional System Administrator

Oct 2018 – Dec 2020 · 2 yrs 2 mos

Involved in monitoring of servers via UIM, SMARTS, Proactively monitoring of databases for the overnight batch, policing, document generation and deadlocks.

Server MonitoringDatabase MonitoringSystem AdministrationMonitoring