Rajeswari Sivalingam

Product Engineer

Bengaluru, Karnataka, India12 yrs 4 mos experience

Highly Stable

Key Highlights

Over 12 years in ITIL-aligned Change Management
Managed change control for large-scale banking environments
Recognized for service excellence and zero critical escalations

Stackforce AI infers this person is a Change Management Specialist in the Banking sector with a strong focus on ITIL processes.

Contact

Skills

Core Skills

Change ManagementItil

Other Skills

Risk AssessmentCross-functional Team LeadershipChange ProcessChange Project ManagementClient ServicesPatch ManagementInformation TechnologyDecommissioningRisk AnalysisCorporate CommunicationsIT Infrastructure ManagementTechnical SupportIT ManagementCRMBusiness Analysis

About

Over 12 years of experience in ITIL-aligned Change Management and ITSM, supporting large-scale enterprise and banking environments with a strong focus on governance, risk control, and operational stability. In my recent role with Wells Fargo, I managed the end-to-end change control process across application, infrastructure, and mainframe environments. My responsibilities included leading CAB and ECAB forums, reviewing and approving high-risk changes, resolving scheduling conflicts, ensuring compliance with ITIL standards, and driving continuous process improvements. I have also partnered closely with automation teams to streamline reporting and operational workflows. I am recognized for my ability to operate in high-pressure environments, engage effectively with senior stakeholders, and maintain control over complex change landscapes while enabling business agility. My consistent performance has been acknowledged through multiple awards for service excellence and zero critical escalations. I am confident that my experience, structured approach, and stakeholder-focused mindset would allow me to contribute meaningfully to your organization. I would welcome the opportunity to discuss how my expertise can support your change governance and service delivery objectives.

Experience

12 yrs 4 mos

Total Experience

4 yrs 1 mo

Average Tenure

Current Experience

Career break

Caregiving

Sep 2025 – Present · 7 mos · Karnataka

I took a purposeful career break to focus on the well-being of my mother's health after her surgery and kid.
During this time, I developed valuable skills in time management, multitasking, and problem-solving while ensuring a supportive environment for my family. This experience has enhanced my ability to prioritize tasks effectively and strengthened my commitment to fostering a balanced and nurturing atmosphere. I am now eager to re-enter the workforce, bringing with me a renewed perspective and a strong dedication to contributing positively to my next professional endeavor.

Wells fargo

Sr. System Operation Engineer

Apr 2019 – Sep 2025 · 6 yrs 5 mos · India · Hybrid

 Lead the Change Management Board, critically review the Change control process and implement changes as necessary
 Emergency, Standard and Normal CRS are implemented according to the service impact and Non service impact with proper approval and proper Leadtime.
 Defined change implementation plans, ensuring all stakeholders are informed of change details and expectations.
 Monitor and track change implementations, addressing any issues and ensuring changes are completed as scheduled.
 Maintain accurate records of all changes, including documentation of approvals, testing, and post-implementation reviews.
 Constantly evaluated and enhanced change management processes by analyzing trends, identifying improvement areas, and implementing best practices.
 Responsible for the End-to-End change control process, performing the technical and administrative functions associated with the agreed Change Management Process with the client
 Review, assess and approve application, infrastructure and Mainframe changes for impact, risk and degree of coordination required to effectively implement changes
 Resolve change scheduling conflicts and deviations according to established practices
 Attend change planning review and release meetings. Participate in change scheduling and Production Readiness Reviews for major changes as required
 Prepare daily, weekly, monthly, quarterly, and yearly reports, analyze, and communicate with all stakeholders, with a highlight of the analysis
 Conduct Post Implementation Review (PIR) meeting, s and publish root cause analysis reports & Stats
 Work with Automation team to automate the process wherever possible
 Responsible for documenting established procedures, establishing new procedures, and streamlining operational systems across service delivery teams
 Single point of contact to provide training and appropriate Change Documents to the customers, new team members, support and Application teams wherever needed

Change ManagementITILRisk AssessmentCross-functional Team LeadershipChange ProcessChange Project Management

Synechron technologies llc

Senior Associate

Jul 2017 – Apr 2019 · 1 yr 9 mos · India · Hybrid

Technology Health Refresh program is newly introduced in 2017 at Wells Fargo. Most of servers are migrating to cloud, the main agenda of this program is to decommissioning the servers which are not used and orphan
 Created CR’s to decommission the servers after completing pre-checks (Such as removing load balancing services and Firewall rules of servers etc.)
 Creating Demand Managed Tool Request ( DMT) for removal of Load Balancing services of servers after decommission.
 Creating Art work Request/Change Request to remove firewalls from servers.
 Working on Emergency changes to avoid unauthorized change and sending follow up emails for the same and get approval on time
 Creating Problem Tickets to Recommission the servers.
 Worked on Creating CR’s in Capital Markets, Fixed Income and Wholesale Technology area based on requests.
 Generation of various reports in co-ordination with other IT groups and Vendors like Daily Changes report, Emergency Change Report and future changes reports.
 Reviewed designed RFC before raising changes and validated against templates
 Performed change classification, prioritize, review and request approvals maintaining lead timelines, quality and process compliance
 Performed daily change management operations adhering to process
 Created CAB and ECAB Agenda and represent the meeting, whereby all the changes go through the approval channel on weekly basis before deployment
 Participated in the Global Forward Plan Meetings & the PIR meetings to schedule the future changes & analyze the Post Implementation Changes.