Aaron Walker

Director of Engineering

Dallas-Fort Worth, Texas, United States18 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven leadership in healthcare operations management.
  • Expertise in customer experience and satisfaction.
  • Strong background in workforce management and process improvement.
Stackforce AI infers this person is a healthcare operations leader with extensive experience in customer service and workforce management.

Contact

LinkedIn

Skills

Other Skills

Agile MethodologiesAnalysisBusiness StrategyCall CenterCall CentersChange ManagementCoachingContact Center ManagementCross-functional Team LeadershipCustomer ExperienceCustomer SatisfactionCustomer ServiceDirectingEditingIssue Resolution Management

Experience

Unitedhealthcare

6 roles

Senior Director, UMR Client Operations Support

Promoted

Dec 2025 – Present · 3 mos

Capability Director, Specialty Benefits

Promoted

Oct 2022 – Present · 3 yrs 5 mos

Director of Operations, Specialty Benefits

Promoted

Jun 2021 – Oct 2022 · 1 yr 4 mos

Associate Director, Provider Data Process Management

Promoted

Jun 2017 – Jun 2021 · 4 yrs

Program Manager, Provider Data

Promoted

Oct 2015 – Jun 2017 · 1 yr 8 mos

Workforce Manager, Provider Call

Jan 2010 – Oct 2015 · 5 yrs 9 mos

Volt information sciences

Workforce Supervisor

Jan 2008 – Jan 2010 · 2 yrs · United States · On-site

Education

Capella University

Bachelor of Science - BS

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