Jun 1986 – Feb 1998 · 11 yrs 8 mos

• Responsible for multiple areas: speech technology, platforms and applications; network testing centers in New York City and Framingham, Mass; advanced software development environments; ISO9000 certification & software maturity process; human interface design (for new NYNEX services such as voice messaging and voice-activated telephony control, and for internal productivity projects such as craft access terminals); robotics. Built NYNEX Artificial Intelligence Laboratory; established vision and mission; developed and implemented strategy; Established world class groups in applied expert systems, speech recognition, neural networks, and human factors. Delivered projects on time that met specifications; ROI > 300%. Hired 1/8 the people for S&T resulting in > 1/2 the promotions.

Jan 1986 – Jan 1998 · 12 yrs

• Set strategy and tactics. Recruit top level people. Research and development in speech recognition, knowledge based systems, human computer interaction, software tools, machine vision, and robotics.

Jan 1986 – Jan 1998 · 12 yrs

• Develop a vision and mission for the AI Lab; Hire excellent people; Develop teams and projects to save money or make money for NYNEX which were on mission.

Dec 1973 – Jul 2013 · 39 yrs 7 mos

• Most recently working on "cognitive computing" and software as a service. I have worked on a variety of strategic initiatives for IBM including "smarter planet" and "IT for the next billion." I worked with consultants developing tools for Component Business Modeling (CBM) and helped develop various industry maps as well as the "universal" CBM model. From 1973 to 1986, I worked in a number of different areas of human computer interactions. In 1986, I left IBM to start and manage an AI lab at NYNEX. I rejoined IBM in 1998 to work in knowledge management, community tools, and e-learning.

Dec 1973 – May 1986 · 12 yrs 5 mos

• Delivered high-quality speech synthesis and developed applications for synthetic speech. Four patent publications. Brought IBM from ground zero to top of the art in 3 years. Group met deliverables and published at 8X average IBM Research rate.
• Also worked on staff for the Chief Scientist's Office at IBM. Oversaw usability and work in IBM. Changed policies and procedures. Increased internal awareness of the importance of usability; developed dotted-line organization for coordination of corporate policy; designed organizational changes to deal with usability.
• Developed novel method of introducing new office communication tool to maximize acceptance and use. Quantified the impact of new office system. Developed new methods to quantify creativity and productivity in design. Developed aids to problem solving and software design. Quantified natural language dialogues. Developed pencil and paper simulation of Query By Example.

Jan 1973 – Present · 53 yrs 2 mos

• I am particularly interested in the strategic uses of Human-Computer Interaction, Pattern Languages, the business uses of stories and storytelling, human computer interaction for International Development.