Jun 2022 – Jun 2023 · 1 yr · Remote

• Engaged extensively with potential/current clients to comprehensively define their needs and vision.
• Delivered a successful supply chain finance project through research, prototyping, design, iteration, and usability testing for mobile/web platforms.
• Drafted and updated meticulous documentation reflecting development actions and rationales.
• Interfaced with stakeholders and product owners to present prototypes; compiled feedback and implemented necessary adjustments.
• Executed research for the creation of a “Product Documentation” for a block chain health app for one of the leading innovative healthcare companies in Canada, “Bowhead Health.”
• Devised user experiences and interfaces using Figma to produce business solutions for a variety of clients across different industries.
• Partnered with product and engineering teams with responsibility for re-designing the user flow and information architecture of the “referral feature” of a fin-tech app, “Investa.ng.”
• Determined product requirements based on user research, resulting in design ideation.

Aug 2021 – Jun 2022 · 10 mos · Remote

• Liaised across functional areas to drive Product Development through strategy, planning, requirements gathering, development, testing, deployment, and performance measurement.
• Oversaw the development and launch of a new mobile application that achieved a 45% increase in user adoption and a 20% increase in revenue within the first 3 months.
• Designed wireframes, prototypes, and user flows for complex features; decreased development time by 30% and optimized overall product usability.
• Conducted excellent business/customer research to capitalize upon business opportunities and potential markets.
• Provided mentorship and design feedback to junior designers, improving their design skills by 50%; through portfolio review, design critiques, and self-assessment, leading to 25% higher productivity measured by task completion time, project delivery, and stakeholder feedback.

Apr 2021 – Nov 2021 · 7 mos · Remote

• Supervised the activities of 40 designers and engineers throughout the development of a donation platform for out-of-school children with 60%+ market acceptance.
• Executed and interpreted the results of UX research; leveraged excellent leadership proficiency in designing and reviewing assigned project tasks to meet the required product and business goals.
• Bridged communications between teams to assure alignment with design systems and style guides; improved design consistency by 50%+ across multiple devices and platforms.
• Conceptualized and introduced a comprehensive user research plan that led to a 20% increase in user satisfaction and a 15% decrease in user churn rate.
• Coordinated with cross-functional teams in defining and enforcing product specifications, facilitating a 30% improvement in product quality and a 25% increase in customer retention.
• Translated user feedback and data into informed design decisions, resulting in a 20% increase in user engagement and a 15% decrease in user errors.