Pallavi Chadha

Operations Associate

Gurugram, Haryana, India11 yrs experience

Highly Stable

Key Highlights

Experienced in corporate actions and global payments.
Proven ability to resolve complex processing issues.
Strong background in finance and business analysis.

Stackforce AI infers this person is a Banking and Finance professional with expertise in corporate actions and global payments.

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Skills

Core Skills

Corporate ActionsFinance

Other Skills

AMLBusiness AnalysisGlobal paymentKYCLeading Development TeamsPayments

About

A goal oriented professional with experience in Banking domain, operations, global payments, corporate actions. Currently working with Bank of America in corporate actions.

Experience

Bank of america

Team Developer

May 2021 – Present · 4 yrs 10 mos · Gurugram, Haryana, India

1. Processing dividend/coupon interest and corporate action event for Global Markets in a timely and accurate manner.
2. Processing of Income/ corporate action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.
3. Resolving Processing issues and liaison with other areas of the Bank of America Merrill Lynch including statements, Trading desk support, client service representative, Finance and middle office.
4. Providing product data support, Client onboarding services and global asset service department.
5. Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.
6. Review of reports and metrics spreadsheet to idenfy gaps and address accordingly.
7. Review and process escalations in accordance to documented process.

Corporate ActionsGlobal paymentFinanceBusiness AnalysisPayments

Barclays

Process Advisor

Mar 2015 – May 2021 · 6 yrs 2 mos · Noida, Uttar Pradesh, India

Making payments
verification of payouts
Handling team queries
The role includes, investigating customer’s complaints regarding miss-sell of PPI products and making them appropriate payment.
SPOC for customer escalations & priority payment cases from onshore colleagues / stakeholders.
End to end dealing of Regular Payments (Standing Orders and Direct Debits) on Barclays customer accounts along with multiple account maintenance activities.