Eric Kyle

Director of Engineering

Nashville, Tennessee, United States28 yrs 4 mos experience
Highly Stable

Key Highlights

  • 19 years of IT experience in healthcare solutions.
  • Led successful SOC2 compliance audits for five years.
  • Managed multi-tier helpdesk departments effectively.
Stackforce AI infers this person is a Healthcare IT leader with extensive experience in security and telecommunications.

Contact

Skills

Core Skills

It OperationsSecurity And ComplianceVoice DesignCisco TechnologiesNetwork EngineeringNetwork Security

Other Skills

ACDAccessActive DirectoryAmazon Web Services (AWS)Audio ConferencingAvayaCall CenterCall CentersCiscoCisco Call ManagerCloud ComputingContact CentersData CenterData Center ArchitectureDisaster Recovery

About

ClarisHealth's Director of IT for five years, I lead the IT operations and architecture that support the company's vision of providing innovative and efficient solutions for healthcare payers. With over 19 years of IT experience, I have a proven track record of delivering successful projects in various domains, such as AWS Cloud, Network and Firewall Engineering, IPS/IDS, EDR/XDR as well as Security and Compliance and serving as the security officer and managing our SOC operations, Active Directory architecture, VoIP as well as lead multi tier helpdesk departments. I have obtained a federal government security clearance (NACI) that allows me to handle sensitive and confidential data and systems. I have also completed and overseen five years of SOC2 compliance audits and led the team that achieved HiTrust two-year validated assessments. I am passionate about leveraging my skills and expertise to optimize the performance, security, and reliability of the IT systems and services that enable my organization to deliver value to its clients and stakeholders.

Experience

Clarishealth

Director Of Information Technology

Mar 2019Present · 7 yrs · Nashville, Tennessee, United States · Hybrid

IT OperationsIT StrategySecurity and Compliance

Unitedhealth group

Sr. Voice Design Engineer

Jun 2013Feb 2019 · 5 yrs 8 mos · Franklin, Tennessee

  • Voice Design Engineer and Platform owner of Voice Conferencing. Responsible for Enterprise Voice Gateways, Cisco Unified Sip Proxy (CUSP) SIP & H323, ACME Packet, MeetingPlace Audio conferencing, WebEx, Multi Cluster instances of Cisco Call Manager (Cisco Unified Communications Manager), Cisco Gatekeeper.
  • Federal Government Security Clearance: NACI
  • Projects include:
  • MCS to UCS migration (Migrate Cisco Voice servers from physical to VM)
  • Cisco upgrade to 9x platform
  • Meetingplace Audio Conferencing and Webex Confrencing build
  • Cisco VSOM install
  • Mergers and Acquisitions (M&A) integrating LAN, WAN and Voice networks
Voice DesignCisco TechnologiesVoice Conferencing

Aim healthcare

2 roles

Director of Network Security and Telecommunications

Promoted

Jul 2005Jun 2013 · 7 yrs 11 mos

Sr. Voice Engineer

Jan 2005Jun 2013 · 8 yrs 5 mos

Sprint

VoIP Engineer

Sep 1999Mar 2005 · 5 yrs 6 mos

Amsouth bank

ACD and IVR programmer

Nov 1997Sep 1999 · 1 yr 10 mos

Education

Middle Tennessee State University (MTSU)

Information Systems

Jan 1995Jan 2000

Davidson Academy

High School Diploma — Computer Science

Jan 1982Jan 1994

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