Sep 2023 – Present · 2 yrs 6 mos

• I support our clients in helping shape their vision for a new way to execute pricing across their retail locations and indefatigable developers actually building the platform. It is an honor to shape feature specs and Jira tickets with these teams on our mission to improve data-driven decision-making and profitability for years to come.

Jun 2023 – Sep 2023 · 3 mos

• Wrote 1500+ test cases & and executed many more in supporting the product team's vision for the PriceFORCE 2 platform.

Jun 2023 – Present · 2 yrs 9 mos

• I provide advisory services and technology that builds on the design automation tool created for Ways 2 Wellness.

Jun 2022 – Nov 2023 · 1 yr 5 mos

Jan 2020 – Jun 2022 · 2 yrs 5 mos

• In this role, I lead product/content development, customer success, and develop business strategy and growth initiatives, especially focused in the non-profit sector of senior services. I am the Editor-in-chief of the Ways 2 Wellness activity books.

Mar 2020 – Nov 2020 · 8 mos

• I develop onboarding and training content for physicians, administrators, and patients starting their digital health journey to wellness with Noteworth's suite of telemedicine and remote patient monitoring tools.

Jan 2019 – Mar 2020 · 1 yr 2 mos · Greater New York City Area

• I worked to design strategies and processes where efficient operational procedures drive customer satisfaction and growth.

Sep 2018 – Jun 2019 · 9 mos · New Jersey

• The Chief of Staff (COS) provides direct support to Ed Young, CEO to advance and accelerate the business, social, and financial objectives of EZ Waiting Room, F2F6sixty Digital, and 5 Race Street. This cross-functional position involves working in multiple roles as an advisor, project implementer, proxy, gatekeeper, and administrator. Working in a dynamic and ever-changing startup environment, Mark supports Mr. Young's efforts across the entire portfolio of business interests, helping to maintain focus on solving mission-critical problems and developing business relationships.
• Act as a strategic thought partner, confidante, and sounding board.
• Translate strategic vision into action and progress towards a specific objectives.
• Oversee meeting preparation and planning for the Board of Directors. Support the CEO in managing interactions with the board chair and committee leaders.
• Plan, coordinate and implement strategic projects and cross-organizational initiatives.
• Provide communications support: draft emails, reports, memos, presentations, internal and external communications, and social media posts.
• Participate in regular meetings and sit in on important business meetings with the CEO as appropriate.
• Serve as the proxy for the CEO in certain situations, making decisions based on previously-discussed objectives and expectations
• Assess inquiries directed to the CEO, determine the proper course of action, and delegate to the appropriate individual to manage.
• Design and implement structures, processes, and create efficiencies within the leadership team to maximize and accelerate progress towards measurable objectives.
• Build internal and external relationships towards mutual benefit.

Oct 2017 – Mar 2020 · 2 yrs 5 mos · Howell, NJ

• Working to help managers and directors in hospitals nationwide make onboarding a stress-free and fast process. My role in this new venture is to set the strategy, agenda, and tone for the work we will do in the coming years at the intersection of healthtech and edtech.
• Recent Work:
• Strategic Planning
• Business Planning
• Managing Website Development
• Budgeting
• Outreach

May 2016 – Oct 2017 · 1 yr 5 mos · Stockton

• Consult with faculty about teaching best practices, course design, and assessment.
• Design, write, revise, and edit multiple drafts of the Academic Technology Blueprint [strategic plan].
• Design surveys and websites as necessary using latest tools.
• Develop and implement programs, workshops, seminars, and web resources for the improvement of teaching and dissemination of research-based teaching methods.
• Assist in developing the training curriculum/agenda, coordinates its implementation, and evaluates the results.
• Incorporate case examples and evidence-based approaches into workshops, lectures, seminars.
• Develop metrics to assess student learning and collect, analyze, and use assessment information to formatively and iteratively improve academic programs, curricula, teaching and learning.
• Stay abreast of national trends in education technology and faculty development.

Sep 2015 – Oct 2015 · 1 mo · Raleigh-Durham, North Carolina Area

• I designed and executed instruction of a course on Conan Doyle’s Sherlock Holmes stories to improve
• workforce engagement and retention at Mallincrodt Pharmaceuticals for a group of 20 adult learners from diverse socio-educational backgrounds.

Jan 2015 – Jul 2015 · 6 mos · Kunshan, China

• taught multi-cultural writing course on Darwin's influence around the globe for EFL students titled "Writing Across Cultures"
• advised international undergraduate students on course selection and graduate program selection
• monitored student progress throughout the semester
• coached students on written work and graduate school applications

Jan 2014 – Jul 2015 · 1 yr 6 mos · Raleigh-Durham, North Carolina Area

• Produced publication for first-year students.
• Lead curriculum review committee.
• Managed editorial board of 20 faculty and staff.

Jul 2013 – Jul 2016 · 3 yrs · Raleigh-Durham, North Carolina Area

• Teach first-year students writing and the history of science to 130 students
• Provide students with extensive written feedback.
• Manage research projects & cultivate ongoing mentorship relationships with students

Jan 2012 – Jan 2013 · 1 yr · Tempe, AZ

• Design and implement hybrid online curriculum to facilitate seminars and individual mentoring relationships in class of 100+ students
• Manage two teaching assistants
• Work closely with administrators to design collaborative experiences for
• students
• Prepare course materials and implement solutions to complex problems

Jan 2008 – Jan 2012 · 4 yrs · Tempe, AZ

• Courses Include:
• History of Science
• Science and Exploration
• Organic Evolution
• History of Biology

Sep 2007 – May 2008 · 8 mos · Leeds, UK