Akanksha Lakra

Business Development Executive

Bengaluru, Karnataka, India0 mo experience

Key Highlights

Expert in optimizing fintech operations and compliance.
Proven track record in lead generation and customer success.
Strong analytical skills driving data-driven decisions.

Stackforce AI infers this person is a Fintech Operations Analyst with a strong focus on customer success and compliance.

Contact

Skills

Core Skills

Fintech OperationsRisk & ComplianceCustomer Success ManagementLead GenerationBusiness Development

Other Skills

Account Growth StrategiesB2B MarketingB2B SalesBanking OperationsBrandingCRMCanvaCommunicationCommunication SkillsContent CreationCreativity SkillsCritical ThinkingCross-border CollaborationCross-functional CollaborationCross-functional Collaborations

Experience

Novo

Account Support Analyst

Jan 2025 – Present · 1 yr 2 mos · Bangalore Urban, Karnataka, India · Hybrid

Streamlined workflows across 22+ account support processes, cutting resolution time and ensuring 100% SLA compliance.
Partnered with Fraud, KYC, and Compliance teams to investigate discrepancies while maintaining regulatory integrity.
Transitioned end-to-end process control from an internal team, improving ownership and response efficiency.
Strengthened data accuracy in compliance audits by refining reporting systems.
Represented Account Support in Novo’s Bangalore office, driving collaboration with US counterparts.

Fintech OperationsRisk & ComplianceProcess OptimizationData Reporting and DocumentationOperational Efficiency

Neuralgarage(visualdub.ai)

Customer success intern

Sep 2024 – Dec 2024 · 3 mos · Bengaluru, Karnataka, India · On-site

Built and managed a pipeline of 200+ leads, converting multiple into active customers.
Played a key role in securing Dharma Productions film Kesari 2, Neural Garage’s first major project and milestone deal.
Collected client feedback to improve onboarding and drive product adoption.
Created performance reports that strengthened business cases for leadership and client partnerships.

Customer Relationship Management (CRM)Lead GenerationEmail MarketingData-Driven InsightsCustomer Success Management

Stampmyvisa

Business Development Intern

May 2024 – Jul 2024 · 2 mos · Remote

Increased order conversion by 15% through targeted lead generation and nurturing campaigns.
Designed and implemented email marketing strategies that improved brand visibility and customer engagement.
Set up and managed a CRM system to track leads, improve response efficiency, and streamline communication.
Supported cross-functional collaboration between marketing and sales teams to align growth strategies.

Lead GenerationEmail MarketingCRMCross-functional CollaborationBusiness Development