Vaibhav Birajdar

Operations Associate

Pune, Maharashtra, India15 yrs 8 mos experience

Highly Stable

Key Highlights

8 years of experience in Telecom Expense Management.
Successfully negotiated $150K in contractual credits.
Awarded 'Extra Mile' for exceptional client management.

Stackforce AI infers this person is a Telecom Expense Management expert with strong client success and negotiation skills.

Contact

Skills

Core Skills

Telecom Expense ManagementClient ServicesContract NegotiationCost Management

Other Skills

Internal AuditsService-Level Agreements (SLA)Dispute ManagementVendor ManagementFinancial AnalysisIT Cost OptimizationProcurementCustomer ProfilingProduct BenchmarkingQuantitative/Statistical AnalysisCustomer Success ManagementProcess AutomationProcess EnhancementPeople Management

About

Results-driven professional with 8 years of experience in Telecom Expense Management (TEM) Products and Solutions. MBA in Finance with hands-on expertise in quantitative/statistical analysis, customer success management, contract negotiation, cross-selling, operational workshops, process automation, process enhancement, telecom expense management, dispute handling, people management, vendor management, customer profiling, product benchmarking, and financial analysis.

Experience

Sakon

2 roles

Assistant Manager

Feb 2016 – May 2025 · 9 yrs 3 mos · Pune District, Maharashtra, India · Hybrid

Managed over 15 TEM clients (US Region), including both enterprise and mid-sized clients.
Acted as the Main Point of Contact (MPOC) for US-based customers, facilitating internal and client communications through meetings and conference calls.
Collaborated directly with Telecom Expense Management (TEM) providers for provisioning, management, and billing issues.
Created and managed telecommunications budgets and provided exception reports to clients.
Conducted quarterly business reviews with clients to assess performance.
Assisted with the implementation of new customer accounts.
Performed audits and cost control analysis, including dispute management.
Helped clients negotiate better contracts with telecom vendors to maximize benefits.
Received client and management appreciation for disputing $150K in contractual credits.
Awarded the "Extra Mile" award by management for exceptional client management.

Internal AuditsService-Level Agreements (SLA)Telecom Expense ManagementDispute ManagementContract NegotiationVendor Management+1

Assistant Manager

Feb 2016 – May 2025 · 9 yrs 3 mos · Pune District, Maharashtra, India · Hybrid

Suma soft pvt ltd

Team Leader

Dec 2012 – Feb 2016 · 3 yrs 2 mos · Pune District, Maharashtra, India · On-site

Reviewed DU findings, underwriting analysis with credit reports, income documentation (paystubs,
W2, tax returns), and asset documentation submitted by loan officers.
Successfully transitioned the Post-Audit Underwriting process for ‘New American Mortgage’ (USA).
Responsible for MIS reporting, process documentation, and creating training resources.

Bank of america

Process Associate

Apr 2007 – Oct 2008 · 1 yr 6 mos · Mumbai, Maharashtra, India · On-site

Ensured completeness, accuracy, and compliance of loan documentation with company policies.
Examined loan documentation for accuracy and completeness before moving to closing.
Managed client files from pre-approval to closing stages.