Oct 2022 – Nov 2023 · 1 yr 1 mo · Bangalore Urban, Karnataka, India · On-site

• User-Centric Loyalty Program Deployment: Crafted and deployed a highly effective loyalty program, focusing on user retention and engagement to drive platform growth.
• State Machine Architecture for User Sign-Up: Designed and implemented a robust state machine for user sign-up, ensuring a smooth and intuitive journey for new users.
• Customer Addition Journey Optimization: Architected and implemented the customer addition journey using a state machine approach, incorporating bureau fetching based on user data to boost platform adoption and top-of-funnel metrics.
• Experiment Service Development: Designed and implemented an experiment service for A/B testing, enabling data-driven decision-making and continuous optimization of platform features.
• System-Level Problem Solving: Resolved various system-level challenges, including issues with asynchronous processes in Spring Boot and data migration of a customer table containing 160M user records.
• Infrastructure Optimization: Drove significant infrastructure optimizations, reducing the average CPU usage of the MySQL server from 98% to under 20% and optimizing the system's error rate from 10% to under 1%.
• DevOps Collaboration and Kubernetes Migration: Collaborated with the DevOps team to set up new infrastructure on Kubernetes and successfully migrated old services, ensuring a smooth transition and improved scalability.

Jan 2022 – Oct 2022 · 9 mos · Bangalore Urban, Karnataka, India · On-site

• Customer Acquisition Flow Design & Implementation: Led the design and implementation of an intuitive customer addition flow, integrating scratch card features to enhance funnel conversion rates.
• Credit Score Retrieval Enhancement: Successfully migrated the credit score retrieval flow from Experian to CRIF, ensuring a smooth transition for existing users while optimizing performance.
• Bureau Data Integration: Implemented bureau data fetching from Experian, enhancing data accuracy and reliability for informed decision-making processes.
• Cost Optimization Strategies: Developed and executed cost optimization strategies for the customer addition funnel, achieving efficiency gains without compromising performance.
• Agent Target Feature Enhancement: Enhanced agent target feature and conducted A/B testing to drive performance improvements, leveraging data-driven insights.
• Call Center Data Management: Designed and implemented webhooks to seamlessly save call center data into the database, streamlining data management processes.
• Third-Party Integration Expertise: Designed and implemented seamless integration with the OTT recharge platform, expanding service offerings and enhancing user convenience.
• Vehicle Insurance Integration: Architected and implemented vehicle insurance flow integration into the platform, enhancing value proposition and customer satisfaction.

Jul 2021 – Dec 2021 · 5 mos · Mumbai, Maharashtra, India

• Designed an averaging algorithm to use for customer segmentation in email marketing.
• The main aim was to target customers in their particular state of the product life cycle to move forward and convert the customer as well as retain the customer.

Feb 2021 – Jul 2021 · 5 mos · Bengaluru, Karnataka, India

• The aim was to optimize the time taken by the machine learning model for cancer detection.
• Implemented pre-processing and post-processing of CT scan volume using C++ language to optimize time for these
• processing operations on Image.
• Worked on model optimization using Openvino Intel Toolkit for Cancer Detection in CT scan using Python, C++.
• Improved time-lapse by 50 %.

May 2020 – Feb 2021 · 9 mos · Prayagraj, Uttar Pradesh, India