Feb 2022 – Present · 4 yrs 1 mo · Gurugram, Haryana, India · On-site

• I lead a global engineering organization across India and the US, managing multiple Engineering Managers to deliver resilience services that protect Amazon’s 40+ mission-critical payment systems and external financial partners. I’ve driven a three-year resilience strategy, secured multi-million-dollar funding, and influenced VP-level roadmaps. My team modernized architecture with automated failover, predictive incident detection, and self-healing systems — significantly reducing recovery times and preventing multiple large-scale service disruptions annually, protecting high-value global transactions. I championed Generative AI adoption (Amazon Q) for coding, documentation, and code review, and built a strong leadership pipeline through targeted hiring, mentorship, and DEI initiatives.

Jun 2017 – Aug 2021 · 4 yrs 2 mos

• Led the charter of Payment method acceleration and experimentation at worldwide Payment org.
• Launched Bank Redirect Payment in emerging markets, enabling local currency transactions on Amazon.com.
• Developed Payment Method Ranking Engine, improving conversion rates and reducing customer dwell time.
• Reduced new payment method launch time by 3 months by eliminating 13 redundant touchpoints.

Aug 2015 – May 2017 · 1 yr 9 mos

• Led development of Seller Onboarding Platform. This platform is a single source of onboarding for different business units with in Amazon. It take care of entire KYC flow and provide the status of what all operations allow for the seller based on the available information and verification status.
• Handled development for Buyvip.com - Amazon flash sales business in Europe.
• Worked for datapath application. Datapath flow is responsible to source data from difference scope, apply business logic over it and finally provide the data to website to show in to product detail page.
• Worked for returns application. It required interaction with multiple teams as returns flow involved multiple things from fetching returnable orders to provide return reasons, shipping options and tag label.

Dec 2012 – Sep 2013 · 9 mos

• Worked with Global Retail Catalog System team. My team is responsible for expanding new categories in Amazon Retail Catalog.
•  Developed tools which are helping in significant time reduction in new Category Expansions.
•  Most of the development is in Java using Spring Framework and AWS Services.

Jul 2011 – Dec 2012 · 1 yr 5 mos

•  Worked with Vendor Self Service team which is responsible for development of vendor facing website
•  Responsible for New Country Expansion development for Vendor Facing sites.
•  Involved in various bug fixing which needs excellent debugging skills.
•  Worked for project which includes sending daily compiled mails to vendors and vendor manager for particular event containing their sales summary.
•  Involved in various problem solving and enhancement activities.