Parul Marwah

Operations Associate

Gurugram, Haryana, India9 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in customer support and payment operations.
Skilled in compliance and credit dispute resolution.
Proven ability to enhance customer satisfaction.

Stackforce AI infers this person is a Customer Support Specialist with expertise in Fintech and compliance operations.

Contact

Skills

Core Skills

Customer SupportPayment OperationsCredit Disputes

Other Skills

Analytical SkillsCSATCommunicationCredit BureauCredit bureau report researchCustomer SatisfactionCustomer ServiceCustomer Service OperationsCustomer requests handlingData quality maintenanceEDDKYC/AMLNet Promoter ScoreOnboardingOnline Support

Experience

Novo

2 roles

Payment ops

Aug 2022 – Present · 3 yrs 7 mos

Working with payment ops at bank Novo. Skilled in Onboarding, KYC/ AML, EDD, Transaction monitoring and SAR filling.

OnboardingKYC/AMLEDDTransaction monitoringSAR fillingCustomer Support+1

Payment ops

Aug 2022 – Present · 3 yrs 7 mos

Barclays

Credit disputes

May 2021 – Present · 4 yrs 10 mos · Noida, Uttar Pradesh, India

Working in team to cater to customer requests through written correspondence in accordance with Federal regulations related to the Fair Credit Reporting Act along with specific state requirements.
Research customer credit bureau report disputes to ensure Barclays is reporting accurately & correct any reporting errors to ensure that regulations and requirements from both federal and state level are applied.
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence. Update and respond to Credit Reporting Agencies via eOSCAR timely and accurately maintaining Integrity by ensuring data quality & accuracy.

Customer requests handlingCredit bureau report researchData quality maintenanceCredit DisputesCustomer Support