Subash Periyasamy — Co-Founder

Payment Service Associate (Level 2) | FinTech & Payments Support | UK Business Members Customer Support professional with 4+ years of experience across FinTech, payments, and global customer operations, currently working as a Payment Service Associate (Level 2) at Tide, supporting UK business members. 🔹 Payments & Member Support Handle Level 2 payment-related queries, including overseas business payments, card transaction issues, and expense card management. Support is delivered primarily via chat, with email and outbound calls when required. 🔹 Issue Investigation & Operations Coordination Conduct detailed payment investigations for failed transactions, declined cards, and payment discrepancies by collaborating closely with Operations and internal specialist teams to ensure accurate and timely resolutions. 🔹 Global Customer Experience Started my career managing global customer inquiries via chat and email, building strong foundations in empathy, clear communication, and customer-centric problem solving while supporting customers across regions. 🔹 Tools & Technical Proficiency Experienced with Jira, Freshdesk, Service Desk, Slack, Google Sheets, Salesforce, Zendesk, and Live Messaging tools for effective case management, documentation, SLA tracking, and collaboration. Also supported customers on Meta and X, handling public-facing queries and brand reputation. 🔹 Process Improvement & Knowledge Sharing Actively identify process gaps and recurring issues, raising them to relevant stakeholders to drive continuous improvement. Support and guide Level 1 associates with payment-related queries and process clarifications. 🔹 Leadership & Culture Play a key role in Member Support engagement initiatives, organizing in-office engagement activities and participating in outbound engagement programs to build a positive workplace culture. 🏆 Awarded “Cultural Champ – Q4 2025” for contributions to team engagement. 🔹 Core Strengths Payments & FinTech Support (L2) | Card & Overseas Payments | Customer Experience | Cross-functional Collaboration | Process Improvement | Active Listening I’m always open to connecting with professionals passionate about payments, FinTech, and customer experience, and I look forward to continuing to grow and create meaningful impact.

Stackforce AI infers this person is a Fintech customer support specialist with strong operational and engagement skills.

Location: Hyderabad, Telangana, India

Experience: 8 yrs 2 mos