Apr 2024 – Sep 2025 · 1 yr 5 mos · Toronto, Ontario, Canada · Hybrid

• Responsible for conducting thorough investigations into potential instances of money laundering, terrorist financing, sanctions violations, and other financial crimes.
• Analyze transactional data, identify suspicious activities, and provide support and recommendations regarding AML/ATF, sanctions, ABAC matters, and exercise sound judgment to promptly escalate sensitive issues.
• Support and understand the process of risk identification, analysis, and mitigation in accordance with regulatory requirements and industry best practices.
• Assist in managing an effective, ongoing surveillance program designed to detect and mitigate regulatory violations and breaches of internal policies and procedures.
• Identify, document, and investigate processes or exceptions arising from transactions beyond 1st level operations service delivery, resolving escalated matters, and referring complex issues beyond your expertise.
• Develop, draft, and maintain written policies, procedures, and programs/frameworks aimed at minimizing compliance breaches.
• Provide analysis and reporting on the operational performance of the business concerning AML, sanctions, and ABAC-related transactions.
• Conduct trend analysis and report findings to management for review.

Oct 2021 – Apr 2023 · 1 yr 6 mos · India · Hybrid

• Led a team of high-performing Payment Operations Analysts and ensured transactions monitoring and payments processing across multiple time zones to meet our merchants’ needs
• Developed a culture of performance management, improvement, and development as a foundation for excellent organizational performance
• Laid out several drafts for improved Standard Operating Procedures and Service Delivery Standard to enhance, control and improve operational processes
• Partnered and collaborated with stakeholders and vendors on various projects leading to improved efficiency & costs
• Performed processing and analysis related to mobile remote deposit checks, ACH transactions, e-transfers, customer dispute & fraud claims
• Resolved customer pain points by addressing their concerns within TAT and providing excellent customer service via live chat, phone calls and emails

Jan 2020 – Oct 2021 · 1 yr 9 mos · On-site

• Led, managed, and mentored a team of 8-10 fraud analysts
• Worked on multiple process improvement, automation, dollar-save projects
• Examined and verified information, identification of clients, legality of the documents and portfolios; detected and prevented potential card frauds
• Trained new hired batches in capacity of a subject matter expert
• Created fraud loss post-mortem reports based on financial statements
• Reviewed Process Excellence ideas for the process and performed CNIS signatory
• Accomplished and exceeded 100% Key Performance Indicators (KPI)

Jan 2019 – Jan 2020 · 1 yr · On-site

• Performed auditing & testing own business unit to ensure/improve process hygiene & quality, with timely completion & closure of reports
• Ensured the team exceeded metrics on transactional quality, compliance regulations, and productivity
• Managed multiple Operational Risk Events (OREs) and Corrective Action Plans (CAPs) with fixed deadlines
• Conducted training, floor huddles, assessments, and sessions

Jan 2018 – Dec 2018 · 11 mos · On-site

• Trained and coached newly hired batches in the capacity of a subject matter expert
• Conducted Training Needs Analysis & Assessment
• Ensured completion of on-job training (OJT) for new hires and 100% certification with top scores
• Conduct training, floor huddles, assessments, and sessions

May 2015 – Dec 2017 · 2 yrs 7 mos · On-site

• Ensured accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
• Ensured account reconciliation post performing credit- debit analysis
• Performed EDD (enhanced due diligence) on consumer and corporate accounts, created reports and case studies based on customer or business profile analysis
• Monitored customers' transactions such as transfers, deposits, and withdrawals to identify suspicious behavior which could indicate money laundering or other financial crimes occurring
• Review merchant supports to determine chargeback or retain write off’s