Ritika Chauhan

Operations Associate

New Delhi, Delhi, India12 yrs 4 mos experience

Highly Stable

Key Highlights

Proven expertise in fraud investigations.
Strong background in KYC and complaint management.
Experienced in managing end-to-end fraud cases.

Stackforce AI infers this person is a Fintech Fraud Investigation Specialist with strong customer complaint management skills.

Contact

Skills

Core Skills

Fraud InvestigationsKyc

Other Skills

Fraud AnalysisFraud DetectionComplaint ManagementCustomer SatisfactionAnti Money LaunderingClient-focused

About

Experienced Fraud Investigator with a demonstrated history of working in the financial sector industry. Skilled in Fraud Investigations, resolving end-to-end complaints of the customers.

Experience

12 yrs 4 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 11 mos

Current Experience

Axis bank

Manager

May 2024 – Present · 1 yr 11 mos · Hybrid

Airtel payments bank

2 roles

Manager

Promoted

Jun 2023 – May 2024 · 11 mos

Assistant Manager

Sep 2021 – Dec 2024 · 3 yrs 3 mos

Home credit india

Senior Fraud Analyst

May 2017 – Sep 2021 · 4 yrs 4 mos

Monitor real-time logins in personal loans to identify the highest risk logins.
Managing time-sensitive SLA's end-to-end fraud cases and complaints.
Evaluate the KYC for cases flagged for reviews.
Working on delinquency portfolios of different Sates to know the exact issue.
Analyzing different data and reports to find the broker activity.
Manage disputes and complaints raised by the customers.
Setup spreadsheet in excel to track monthly detections as well saving in order to gauge monthly detection rates and savings
Working on different products like personal loans, EMI cards, Mobi-kwik, MI credit, consumer durable loans, POS loans, Flexi loans.
Use multiple online websites to check the authenticity of the client’s documents.
Call audits of different departments like personal loan team, collections team, and customer care team.
Help in creating new triggers based on daily investigations.
Handling complaints like fraud id theft, cibil suppression, id block, misbehavior by the employee, false commitment

Fraud InvestigationsKYCFraud AnalysisFraud DetectionComplaint Management

Zomato

Senior Associate

Jun 2015 – Feb 2017 · 1 yr 8 mos · Delhi, India

Handling Queries from Merchant for their devices and maintaining data for the same.
Responding to incoming email and phone enquiries from customers and merchants.
Maintaining AHT Report of the team and handling merchant abuse report.
Maintaining data for the online payments activations from the merchant.
Sending Escalation to the respective departments.