Mukund Jha

Operations Associate

Noida, Uttar Pradesh, India4 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led logistics operations for major companies.
Expert in supply chain optimization and vendor management.
Proven track record in last-mile delivery efficiency.

Stackforce AI infers this person is a logistics and supply chain management expert with a focus on last-mile delivery.

Contact

kumarmukund1392@gmail.com LinkedIn

Skills

Core Skills

Logistics ManagementSupply Chain OptimizationField OperationsClient Relationship ManagementDelivery ManagementStaffing And OperationsDistribution Centre Operations

Other Skills

Advance MS EXCELAnalytical SkillsAttritionClient OnboardingClient RequirementsClient ServicesConflict ManagementCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer ServiceCustomer Service OperationsDispute ResolutionField SupervisionFleet ManagementGoogle Sheets

About

I am a logistics and supply chain management leader with an M.com degree in Accounting and Finance . I have approx 3 years of experience in last-mile and hyper-local delivery, working with leading companies such as blinkit, Borzo India, Fraazo, and Shadowfax. Currently, I manage the dark-stores operations and oversee every stage of logistics associated with the dark store, fleet, transportation, and online/offline delivery segments at Blinkit, an innovative online grocery platform. I handle the expansion, planning, and budgeting of the supply chain, as well as the analysis of supply chain data and performance. I collaborate with other departments, such as operations and finance, to create effective business plans and maintain supply chain inventory and records. I have successfully found cost-effective solutions for supply chain processes and communicated and negotiated with suppliers and vendors to land more profitable deals. My core competencies include client relations, operational strategy, cancellations, blue-collar workforce management, roster planning, SOP implementation, cash management, dark store cluster oversight, large fleet management, end-to-end distribution center operations, client servicing and onboarding, training, dispatcher and delivery supervision, effective issue resolution, client retention, and supply chain optimization and vendormanagement. I am motivated by the challenge and opportunity of improving the efficiency and quality of the last-mile delivery service and contributing to the growth and success of Blinkit.

Experience

Exl

2 roles

Senior Associate

Dec 2023 – Present · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Senior Associate

Dec 2023 – Present · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Blinkit

Assistant Store Manager

Aug 2023 – Oct 2023 · 2 mos · Noida, Uttar Pradesh, India · On-site

Dark-Store Operations Management :-
Oversee dark-store operations, ensure efficiency.
Manage end-to-end logistics, including fleet, transportation, and last-mile delivery.
Lead expansion planning and budgeting efforts.
Analyze supply chain data for optimization.
Enhance processes, improving SLAs and efficiency.
Collaborate with cross-functional teams for effective planning.
Maintain precise supply chain inventory and records.
Achieve cost-effective solutions.
Negotiate profitable deals with suppliers and vendors.

Logistics ManagementSupply Chain OptimizationVendor ManagementClient ServicesOperational Strategy

Borzo india

Fleet operations executive

Aug 2022 – Jul 2023 · 11 mos · Noida, Uttar Pradesh, India · On-site

Logistics and Delivery Management:
Scheduling and supervising delivery teams.
Overseeing dispatcher operations.
Efficient hyper-local delivery management.
Effective order assignment to couriers.
Client and team retention.
Client Relationship Management:
Resolving client and team grievances.
Streamlining courier issue resolutions.
Daily client profile operations.
Client servicing, on-boarding, and training.
Recruitment and Staffing:
Blue-collar hiring and sourcing.

Field OperationsClient Relationship ManagementRecruitment and Staffing

Fraazo

Fleet team lead

Jan 2022 – Jul 2022 · 6 mos · Noida, Uttar Pradesh, India · On-site

Delivery Management:
Last mile and hyper-local delivery oversight.
Staffing and Operations:
Staffing, roster planning, and onboarding.
SOP implementation and support.
Managing dark store cluster operations.
Fleet management (100-120 executives).
Facility upkeep and cash handling.
Training and Support:
Training and coaching for field executives.

Delivery ManagementStaffing and OperationsTraining and Support

Shadowfax

Team Lead

Feb 2021 – Jan 2022 · 11 mos · New Delhi, Delhi, India · On-site

Distribution Centre Operations:
Managed return operations (RTO/RVP).
Oversaw overall distribution center operations, including vehicle handling, shipment scanning, dispatch creation, email management, and cash handling.
Reported directly to the Hub Manager.
Day-to-day management of the distribution center, including supervision of field executives.
Conducted training and coaching for field executives and the entire team on daily operations.
Ensured facility upkeep and managed cash collected by field executives until banking.

Distribution Centre OperationsTraining and Coaching