Mukund Jha

Operations Associate

Noida, Uttar Pradesh, India4 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led logistics operations for major companies.
  • Expert in supply chain optimization and vendor management.
  • Proven track record in last-mile delivery efficiency.
Stackforce AI infers this person is a logistics and supply chain management expert with a focus on last-mile delivery.

Contact

Skills

Core Skills

Logistics ManagementSupply Chain OptimizationField OperationsClient Relationship ManagementDelivery ManagementStaffing And OperationsDistribution Centre Operations

Other Skills

Advance MS EXCELAnalytical SkillsAttritionClient OnboardingClient RequirementsClient ServicesConflict ManagementCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer ServiceCustomer Service OperationsDispute ResolutionField SupervisionFleet ManagementGoogle Sheets

About

I am a logistics and supply chain management leader with an M.com degree in Accounting and Finance . I have approx 3 years of experience in last-mile and hyper-local delivery, working with leading companies such as blinkit, Borzo India, Fraazo, and Shadowfax. Currently, I manage the dark-stores operations and oversee every stage of logistics associated with the dark store, fleet, transportation, and online/offline delivery segments at Blinkit, an innovative online grocery platform. I handle the expansion, planning, and budgeting of the supply chain, as well as the analysis of supply chain data and performance. I collaborate with other departments, such as operations and finance, to create effective business plans and maintain supply chain inventory and records. I have successfully found cost-effective solutions for supply chain processes and communicated and negotiated with suppliers and vendors to land more profitable deals. My core competencies include client relations, operational strategy, cancellations, blue-collar workforce management, roster planning, SOP implementation, cash management, dark store cluster oversight, large fleet management, end-to-end distribution center operations, client servicing and onboarding, training, dispatcher and delivery supervision, effective issue resolution, client retention, and supply chain optimization and vendormanagement. I am motivated by the challenge and opportunity of improving the efficiency and quality of the last-mile delivery service and contributing to the growth and success of Blinkit.

Experience

Exl

2 roles

Senior Associate

Dec 2023Present · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Senior Associate

Dec 2023Present · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Blinkit

Assistant Store Manager

Aug 2023Oct 2023 · 2 mos · Noida, Uttar Pradesh, India · On-site

  • Dark-Store Operations Management :-
  • Oversee dark-store operations, ensure efficiency.
  • Manage end-to-end logistics, including fleet, transportation, and last-mile delivery.
  • Lead expansion planning and budgeting efforts.
  • Analyze supply chain data for optimization.
  • Enhance processes, improving SLAs and efficiency.
  • Collaborate with cross-functional teams for effective planning.
  • Maintain precise supply chain inventory and records.
  • Achieve cost-effective solutions.
  • Negotiate profitable deals with suppliers and vendors.
Logistics ManagementSupply Chain OptimizationVendor ManagementClient ServicesOperational Strategy

Borzo india

Fleet operations executive

Aug 2022Jul 2023 · 11 mos · Noida, Uttar Pradesh, India · On-site

  • Logistics and Delivery Management:
  • Scheduling and supervising delivery teams.
  • Overseeing dispatcher operations.
  • Efficient hyper-local delivery management.
  • Effective order assignment to couriers.
  • Client and team retention.
  • Client Relationship Management:
  • Resolving client and team grievances.
  • Streamlining courier issue resolutions.
  • Daily client profile operations.
  • Client servicing, on-boarding, and training.
  • Recruitment and Staffing:
  • Blue-collar hiring and sourcing.
Field OperationsClient Relationship ManagementRecruitment and Staffing

Fraazo

Fleet team lead

Jan 2022Jul 2022 · 6 mos · Noida, Uttar Pradesh, India · On-site

  • Delivery Management:
  • Last mile and hyper-local delivery oversight.
  • Staffing and Operations:
  • Staffing, roster planning, and onboarding.
  • SOP implementation and support.
  • Managing dark store cluster operations.
  • Fleet management (100-120 executives).
  • Facility upkeep and cash handling.
  • Training and Support:
  • Training and coaching for field executives.
Delivery ManagementStaffing and OperationsTraining and Support

Shadowfax

Team Lead

Feb 2021Jan 2022 · 11 mos · New Delhi, Delhi, India · On-site

  • Distribution Centre Operations:
  • Managed return operations (RTO/RVP).
  • Oversaw overall distribution center operations, including vehicle handling, shipment scanning, dispatch creation, email management, and cash handling.
  • Reported directly to the Hub Manager.
  • Day-to-day management of the distribution center, including supervision of field executives.
  • Conducted training and coaching for field executives and the entire team on daily operations.
  • Ensured facility upkeep and managed cash collected by field executives until banking.
Distribution Centre OperationsTraining and Coaching

Education

Lalit Narayan Mithila University, Darbhanga

M.com — Accounting and Finance

Jul 2013Jul 2015

Stackforce found 100+ more professionals with Logistics Management & Supply Chain Optimization

Explore similar profiles based on matching skills and experience