Mar 2023 – Apr 2025 · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

May 2021 – Apr 2023 · 1 yr 11 mos · Gurugram, Haryana, India · Hybrid

• Focus on strategic HR outcomes to meet the needs of the company's future
• Establish the company as an organisation that possesses a unique performance and collaboration culture, and ensure all team members are aligned to it
• Protect and preserve the company nature as a people-centric organisation, and as a workplace that celebrates intelligence, creativity, talent and hard work
• Build and operationalise an HR plan that includes operations and recruitment plan parameters for the near- and long-term
• Run an effective people engagement programme
• Be the go-to person for people issues
• Ensure harmony and uniformity across all locations
• Proactive involvement in identifying gaps in talent management activities and in taking relevant actions to address them.
• Understand business requirements, interpret them to then implement, integrate, and customize products
• Vendor Management with Negotiation skills
• Implement employee engagement programs and celebrations to create a positive, ethical, collaborative, and effective work environment
• Focused on Employee Relations, Counselling, and Communication
• Be the values champion of the organization and focus on building a strong organizational culture by encouraging adherence to the organizational code of conduct and policies.
• Find ways to establish the organization's culture so that it supports the realisation of the organization's goals and promotes employee satisfaction.
• Develop a mindful culture to embrace and reflect the change and drive high performance in a fast-paced environment.
• Identify practices to establish a positive employer-employee relationship and achieve a high level of employee morale and motivation.

Feb 2014 – Apr 2021 · 7 yrs 2 mos · Delhi, India

• My passion is loyalty and membership marketing, understanding both sides of the coin – Customers & Businesses and how to create a synergy between them, thereby creating and executing a workable and profitable loyalty solution for both parties.
• I have worked with the top brands of Luxury Hotels like The Taj Hotels, Marriott Hotels, Starwood Hotels and Resorts, Carlson Hotels, Hilton Hotels, Leela Hotels, The Park Hotels, Ista Hotels, etc. with industry leaders like TLC Group, companies specialising in providing end to end solutions to hotels on their loyalty membership programs.
• I look forward to making new professional acquaintances. Reach out to me if you want to talk about loyalty marketing, membership programs, strategy, franchising, new businesses or even cricket. After all, creating and fostering relationships and giving back is a cornerstone of conducting business today and being successful!
• Specialities: CRM, Loyalty and Membership Programs, Marketing, Sales, Setups, Team & Operations management, Hotels, Mobile apps, Franchising, Business development and Multi-tasking.
• Askdaddy Hospitality (ADH) is a name synonymous with the ultimate service orientated Company. ADH has been widely known for its in-depth marketing and management experience in the Hospitality trade. The efficient team of ADH understands and focuses on the lifestyle of the consumers from all walks of life; organizing almost anything the customer desires at the most competitive price and the service par excellence.
• ADH specializes in providing marketing solutions for the hospitality industry and works closely on F & B Loyalty programs for various hotels across India with the aim to generate solutions in order to enhance revenue. Our marketing strategies for the partner hotels are designed to produce the optimum revenue for the hotel.
• We execute high-end corporate events with meticulous arrangements onsite and offsite. Additionally, we streamline and complement various marketing efforts.

Dec 2010 – Nov 2013 · 2 yrs 11 mos · Delhi, India

• Managing the membership engagement programs for multiple prestigious brands like Carlson Rezidor Hotel Group, Marriott Hotels & Resorts, ITC, IHG Group, Hilton, The Park Hotels, & Other reputed standalone hotels with the aim to generate and sustain a base of loyal customers that provide our clients with a long-term revenue generating platform.

Nov 2008 – Oct 2010 · 1 yr 11 mos · Gurugram, Haryana, India

• Responsibility to work with client as per guidelines, working in urgent condition review, COC review, interact lender or Sales-representative via mail, make a condition for required documents, upload documents, review income and asset as per AUS. Analyze income & employment, credit strength, property appraisal, title commitment. All other information pertinent to the credit decision process on each mortgage application, as presented by the applicant.

Mar 2007 – Sep 2008 · 1 yr 6 mos · Gurugram, Haryana, India

• As a sales specialist:
• Generating new leads for Kingfisher First Platinum Credit and Charge Cards
• Capturing renewals
• Coordinating with direct sales team for closure
• Coordinating with partners