Jan 2023 – Jun 2023 · 5 mos

• A much needed break to introspect and set my priorities straight. I was helping my family at home and gathering myself in a way that helped me realise what I need to do in order to break the ceiling.
• A fist up the sky, I am now ready to ace it and break it for the next challenging stint!

Aug 2022 – Jan 2023 · 5 mos · Gurugram, Haryana, India

• What is ElevateHQ?
• It is one of the fastest growing SaaS solution that is re-imagining how companies use sales incentives to motivate their employees.
• In my previous role at ElevateHQ, I:
• 1. Managed content and provided support in design functions
• 2. Created captivating webpages
• 3. Edited and produced videos for social media and investor engagements
• 4. Collaborated with various departments on extensive projects
• During my time in that role, I successfully learnt and utilised my skills of content creation and design support to enhance our brand's presence and contribute to its growth. With a strong background in both creative and operational roles, I was confident in my ability to make a substantial impact and drive the brand forward.

Jun 2020 – Aug 2022 · 2 yrs 2 mos · Pune, Maharashtra, India

• In my previous role at Amazon, I gained valuable experience in product compliance and process improvement. I investigated a significant number of products each week, ensuring adherence to compliance policies across multiple countries. Additionally, I played a key role in classifying a high volume of products based on standard operating procedures, while also providing ideas for process enhancement to improve efficiency, quality, and seller/consumer experience.
• Through my involvement in various projects, I initiated, controlled, and reviewed process improvements, addressing errors and challenges identified in standard operating procedures. Furthermore, I undertook personal projects, such as creating and designing engaging flashers, infographics, and newsletters with a global reach. Notably, I ideated and managed projects like MP Highlighter, which significantly reduced errors, and Time Up, an automation solution that saved time and improved accuracy for associates resolving cases.

Jul 2019 – Jun 2020 · 11 mos · Gurgaon, India

• In my role as an Online Reputation Management Associate at OYO, I:
• 1. Worked across various social media platforms, proactively identifying and addressing over 100 major escalations
• 2. Compiled and analyzed all relevant social media mentions on a weekly basis, ensuring comprehensive monitoring and response
• 3. Conducted Root Cause Analysis on social media issues, providing valuable insights and forwarding results to the relevant teams
• 4. Developed monthly copy and template responses to streamline the team's communication process
• 5. Collaborated with social media influencers and bloggers, aligning their involvement in successful campaigns that achieved a remarkable 2.7% engagement rate
• Throughout my work, I demonstrated a keen eye for social media management, a strong ability to analyze data and identify trends, and a proactive approach to maintaining the reputation of the brand. Through this role, I honed my skills in online reputation management, effectively addressing customer escalations on social media platforms. Analyzing data and conducting Root Cause Analysis enhanced my problem-solving abilities. Crafting copy and template responses improved my communication skills, while collaborating with social media influencers and bloggers boosted campaign engagement. This experience strengthened my expertise in social media management, ensuring brand reputation and fostering meaningful customer connections.

Feb 2019 – Jul 2019 · 5 mos · Gurgaon, India

• During my internship at Mercer-Mettl, I:
• 1. Worked on the corporate system for delivering services to clients, including tasks such as assessment creation, assessment scheduling, and report sharing.
• 2. Demonstrated a strong understanding of standard operating procedures (SOP) and effectively identified and addressed bugs in the corporate tools.
• 3. Provided technical support to stakeholders, resolving their issues and ensuring smooth operations through calls and emails.
• 4. Developed expertise in system management and troubleshooting, acquiring valuable technical skills.
• 5. Gained hands-on experience in working with diverse stakeholders and navigating corporate processes.
• 6. Strengthened my communication and problem-solving abilities in a professional environment.
• 7. Emphasized attention to detail and adaptability in handling challenging situations.
• 8. Deepened my passion for technology and established a solid foundation for future endeavours.
• Through this internship, I acquired technical proficiency, honed my interpersonal skills, and broadened my knowledge of corporate systems, contributing to my professional growth and preparing me for future opportunities in the field.

Jun 2017 – Jul 2017 · 1 mo · On-site

• During my HR internship at Mondelez International, I had the opportunity to actively contribute to the HR team's operations. My responsibilities included organizing files and assisting in the recruitment process by reaching out to candidates, gathering their details, and shortlisting them based on their scores.
• Through this experience, I gained firsthand exposure to the intricacies of HR functions and developed essential organizational and communication skills. I learned the importance of attention to detail and the significance of efficiently managing candidate information. This internship further solidified my interest in HR and provided me with valuable insights into the professional world of talent acquisition and management.

Jan 2016 – Jan 2016 · 0 mo

Jan 2016 – Jan 2016 · 0 mo