Pragya Pandey

Associate Consultant

Uttar Pradesh, India4 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 3 years of experience in Fintech industry.
Expert in technical writing and documentation.
Proficient in content creation for social media.

Stackforce AI infers this person is a Fintech Technical Writer with strong content creation skills.

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Skills

Core Skills

Technical WritingApi DocumentationContent WritingSocial Media Marketing

Other Skills

Attention to DetailBloggerBloggingChemical scienceChemistryCoachingCommunicationCompliance DocumentationContent MarketingCopywritingCreative WritingCustomer Feedback ImplementationDigital MarketingDigital PublishingEarth Science

About

Pragya has over 3 years of experience in the Fintech Industry. She is currently working with the Money Transfer Business that's based out of Canada but gives services in Eu & United Kingdom as well. At present, she is working as a Technical Writer in the company. She can provide content on social media & marketing, website (about us, landing page, case study) script writing (advertisement), technical writing (API documentation, user guides, operations document, quick reference cards [QRCs], onboarding & training document, frequently asked questions [FAQs], policies, standard operating procedures [SOPs], and product description) and blogs & article. She has good knowledge of Technical Writing, Technical Documentation, User Manuals, User Guides, Step-by-Step Guides, API Documentation, Process Flows, Customer Feedback Experience, Project Management, Team Leadership, and Team Management. Contact for portfolio & work: pragyaistyping@gmail.com

Experience

Paypenny_app

2 roles

Technical Documentation Specialist

Promoted

Dec 2022 – Present · 3 yrs 3 mos · Remote

Specialised in Compliance, Know Your Customer & Onboarding documentation.
Knows about FCA · HMRC MLR 2017 · POCA · Fraud Act 2006 · APP Reimbursement (Pay.UK) · Consumer Duty · PSD2 · DORA · FATF
Designing user guides, operations, quick reference cards (QRCs), onboarding, training, frequently asked questions (FAQs), policies, standard operating procedures (SOPs), and comms.
Creating Manual Documentation for the product.
Conducting research & editing the technical documents.
Interviewing Customer and implementing their feedback in the features.
Developing technical content into a very simple language for the non-technical background customer.
Conducting sessions for the teammate explaining about the features, improvements and step-by-step process to understand the technical aspect of the product.

Technical WritingAPI DocumentationUser GuidesOnboarding DocumentationTraining DocumentationTechnical Editing+1

Content Writer

Mar 2022 – Dec 2022 · 9 mos · Remote

Providing social media content for all the channels of the company like Instagram, YouTube, Facebook, Twitter and Tiktok.
Helping the influencers and creators with their scriptwriting for Reels & YT Shorts.
Giving suggestions for social media ad content to help the team reach the target audience with research skills.
Editing and proofreading the content as per the guidelines shared by the manager.
Managing the marketing team and guiding them about content marketing, and planning.
Crafting blogs for the company's medium account to educate the user-base about the product and latest trends.

Content WritingSocial Media MarketingScript WritingEditingProofreadingContent Marketing