Sophia Sangeetha

Director of Engineering

Bengaluru, Karnataka, India23 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in employee engagement and experience creation.
Led digitization of HR programs for efficiency.
Strong background in content management and editorial processes.

Stackforce AI infers this person is a Human Resources professional with expertise in employee engagement and content management.

Contact

Skills

Core Skills

Employee EngagementHr ManagementContent ManagementQuality AssuranceCustomer Experience

Other Skills

AnalysisAuditingBusiness AnalysisChange ManagementCoachingCommunicationContent CurationCustomer SupportData AnalysisDesign ThinkingDigital TransformationEditorialEditorial ManagementEmployee Benefits DesignEmployee Relations

About

My role is unique & exciting - I am a People Nurturer, passionately create experiences in all nuances of HR related programs and process leading to hi-touch experience along with hi-tech. In my current role, I spear head Employee – Onboarding, Engagement, Experience Creation & PMO Charter part of Shared Services As a professional, I'm confident, enthusiastic & energized to render my expertise in areas of - Employee Engagement, Design thinking, Program Designing/Managing, Define Process SOPs, Content Curation, Editorial/Publishing web modules, Internal Communication, People Relationship, Internal Stakeholder Synchronization, Vendor Management, Corp Events & Lead Team. I'm keen on expanding my horizon in areas of CSR activities, D & I interests me and Wellness at work is something I look forward to experiment and exude care in its meaningful form.

Experience

23 yrs 5 mos

Total Experience

5 yrs 10 mos

Average Tenure

10 yrs 11 mos

Current Experience

Ltimindtree

3 roles

Director

Promoted

Nov 2024 – Present · 1 yr 6 mos

Associate Director

May 2023 – Dec 2024 · 1 yr 7 mos

Human Resource Training and Development.

Senior Manager: Employee Engagement - Onboarding, Shared Service Experience Creation, PMO.

Jun 2015 – May 2023 · 7 yrs 11 mos

Passionate HR Professional and Highly Energetic individual with seasoned experience in Employee engagement, internal communications, creating a strong influencing culture, expert in increasing the employee satisfaction percentage and a mentor.
Responsible to create Memorable Experience through employee engagement for 90K + People Strong Organization
Work closely with CHRO & Leadership Team to plan a unique execution method of launching organizational initiatives
Record Breaker for Assimilating 35000+ Employees across cadre into the Organization’s Culture
Standardize HR Programs & Processes as part of PMO Charter
Good at creating social media presence for meaningful & sustainable interactions on platforms like LinkedIn.
Digitized HR People Programs like Onboarding, R&R
Ability to ideate and manage events for large audience with finesse across the globe

Employee EngagementInternal CommunicationEvent ManagementHR Programs StandardizationSocial Media PresenceHR Management

Mindtree

Module Lead - Content Editorial Publishing

May 2011 – May 2015 · 4 yrs · Karnataka, India · On-site

Handled UI testing & web content curation of various modules in AOL search page
Channelize web user traffic through building effective taxonomies.
Maintain metadata, manage editorial front & proofread articles.
Drafting instruction manuals and publishing content for various channels.

Content CurationUI TestingEditorial ManagementContent Management

Aol

Analyst : [Content /Testing / UI & Editorial] - AOL Search

Dec 2007 – Apr 2011 · 3 yrs 4 mos · Bangalore

At Aol India, ( IT -software division) contributed as Analyst - Content Management in the Aol Search Page - Team, crafting web content of various modules of the webpage. This is where my inclination towards content writing took stem. This is one of the most interesting role I held in my career.
Conduct tests of new / modified Search page - Technical Backend & Front End Performance
Validate software and detect errors
UI, Logs & Manual Testing
Responsible in Analyzing, Editing & Publishing a number of modules that are key revenue generators for a leading Search Engine
Content Management - Creation of Ontologies, Metadata and Taxonomies: Creating lists to update the database for One Click modules for various categories including the entertainment and non-entertainment capturing the relevant articles from different related Portals
Data Analysis / User Behavior Research- Analyzing and categorizing the data from user search logs to assist in increasing the coverage.

Content ManagementData AnalysisUI Testing

America online member services india pvt ltd

3 roles

Sr. Quality Assurance Analyst - Global Quality

Promoted

Jul 2005 – Dec 2007 · 2 yrs 5 mos

Global Performance Enhancement Team [ PET ]
Monitoring calls for 9 global sites to quality check for adherence to MEMBER CONNECT COMPLIANCE
Rolling our daily rosters for covering the sites to meet the weekly target for our site
Conducting cross quality checks in the team to check Accuracy of the QAs.
Conferencing with the PET TEAM IN COLUMBUS- USA to get the updates on the latest monitoring behaviors and parameters
Conduct presentations and Quick Studies across the teams.
Successfully met the targets for productivity on a daily basis (no. of calls monitored)
Scored Accuracy of more than 98% each quarter (minimum accuracy reqd. 95%)
Conducted Cross Queues Training between the Operations and Support departments.
Worked on Project to implement Personal Best Principles among the consultants applying for IJPs
Regularly submitted trends for each of the 9 sites to check for Member Connect Compliance

Quality AssuranceData AnalysisTraining

Quality Assurance Analyst - Internal Quality

Promoted

Oct 2004 – Jul 2005 · 9 mos

Internal Quality Team – [Wintech]
Transaction Monitoring for CCCs on a daily basis
Capture positive trends, coaching events as well as fatal errors during the course of a call
Document quality-related feedback and communicate the same to Ops
Floor interactions - provide CCCs with effective feedback.
Participate in Calibration sessions with Ops.
Perform Data Analysis to identify trends, root-cause, outlier, variability etc.
Lead Quality Improvement teams on the floor to implement ways on improving performance, enabling CCCs to reach/exceed satisfactory/acceptable levels.

Quality MonitoringData AnalysisQuality Assurance

Customer Care Consultant

Oct 2002 – Oct 2004 · 2 yrs

Support AOL Members with their technical concerns related to Software Installation, Internet Access, Connection etc. delivering high standard experience & query resolution.

Customer SupportTechnical TroubleshootingCustomer Experience