Mar 2022 – Nov 2023 · 1 yr 8 mos · Nashville, Tennessee, United States

• Lead IT strategy and oversee all technology operations including software development, business intelligence, cybersecurity, and data warehousing for a value-based healthcare company
• Manage a technology budget and a global team of 30+ including Software Engineers, QA Engineers, Product Managers, Security Analysts, and Data Engineers
• Serve on Executive Leadership Team and partner with CEO and cross-functional team VPs (Clinical Operations, Business Development, Compliance, HR, Finance) to drive continuous improvement
• Set and manage business KPIs such as cost reduction, savings rate, system processing rates, client satisfaction, and retention
• Implemented machine learning models to improve forecasting accuracy of savings and revenue
• Developed strategy to consolidate technical resources, data warehouses, vendors, and contracts after the acquisition of a competing company, resulting in annual cost savings
• Created and executed a strategic recruitment and hiring plan, which built a high-performing and collaborative leadership team, which consistently met target benchmarks
• Led the maturation of policies and procedures to ensure compliance with SOC 2 Type 2 audit standards and achieve accreditation

Jul 2021 – Mar 2022 · 8 mos · Nashville, Tennessee, United States

• Led Engineering, Quality Assurance, and Data Integration teams to develop consolidated software for post-acute care navigation system with 10,000+ users nationwide
• Designed and managed a technology operational budget
• Drove expansion to an international team; hired, managed, trained, and coached a team of 15 including Software Engineers, QA Engineers, and Data Engineers
• Executed strategy to replace legacy vendor software platform through in-house development and additional web and mobile applications
• Improved the software development life cycle, enhancing quality and efficiency, and increasing productivity by utilizing a new CI/CD methodology, resulting in frequent low-risk releases
• Directed the development and implementation of automated processing systems and tools, reducing errors and improving efficiency from 2 weeks to 2 hours

Apr 2021 – Jul 2021 · 3 mos

• Served as company’s first Product Engineer and became strategic leader responsible for developing, scaling, and growing SaaS technology start-up from inception
• Designed and oversaw an operational budget
• Recruited, hired, built, and managed a high-performing, global team of 60+ in Application Development, ETL, and DevOps across 2 countries and 6 states
• Collaborated with Executive Leadership Team (CEO, CTO, COO & CDO) to establish effective company governance, product strategy, and long-term roadmap
• Contributed to projects utilizing AI/ML in healthcare fraud detection, generating insights within auditing platforms and automating workflows
• Provided technical subject matter expertise and guidance to the sales force in the development and delivery of client proposals and presentations
• Implemented and promoted the adoption of software development life cycle (SDLC) best practices
• Enacted security protocols and architectural solutions to safeguard data in compliance with HIPAA

Jan 2016 – Apr 2021 · 5 yrs 3 mos

Jun 2013 – Jan 2016 · 2 yrs 7 mos

Jan 2007 – Jun 2013 · 6 yrs 5 mos

Jan 2006 – Jan 2007 · 1 yr

Jan 2005 – Jan 2006 · 1 yr