Samartha M M

Software Engineer

Bengaluru, Karnataka, India11 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in server and network administration.
  • Proficient in troubleshooting and technical support.
  • Strong commitment to continuous learning and improvement.
Stackforce AI infers this person is a skilled IT support professional with a focus on server and network management.

Contact

LinkedIn

Skills

Core Skills

Server AdministrationLinux System AdministrationCustomer Technical Support

Other Skills

Amazon EC2Amazon S3Amazon Web Services (AWS)CRM ManagementCentOSData MigrationDomain Name System (DNS)Email HostingHosting ServicesInternet Protocol Suite (TCP/IP)Linux ServerMicrosoft OfficeNetworkingProblem SolvingStatus Reporting

About

To make use of the skills possessed by me with the utmost commitment and sincerity, to continually learn and broaden my technical skills and eventually work towards the progress of the company.

Experience

11 yrs 4 mos
Total Experience
5 yrs 8 mos
Average Tenure
9 yrs 11 mos
Current Experience

Your practice online

Server Support Engineer

May 2016 – Present · 9 yrs 11 mos · Bengaluru Area, India

Server AdministrationLinux System AdministrationNetworkingTroubleshooting

The gate academy pvt. ltd

IT Desktop Support

Dec 2014 – May 2016 · 1 yr 5 mos

  • Managing Customer Technical Queries and Complaints.
  •  Following/Track up complaints based on SLA
  •  Maintain Status reporting.
  •  On-site technical interaction and complaint resolution.
  •  Managing CRM tool.
Customer Technical SupportCRM ManagementStatus Reporting

Education

Government Engineering College,Hassan

Bachelor of Engineering (BE) — Electronics and Communications Engineering

Jan 2009 – Jan 2013

St. Philomena High School, Philomena Nagar, Darbe, Puttur-574202

Jan 2005 – Jan 2008

Malnad English School

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