Sandeep Kumar Sahu

Product Manager

Indore, Madhya Pradesh, India17 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in telematics and connected services development.
Strong background in quality assurance and product improvement.
Proven leadership in customer support and data analytics.

Stackforce AI infers this person is a specialist in Automotive Engineering and Telematics with a focus on quality and customer support.

Contact

Skills

Core Skills

Technical SupportData AnalysisManufacturing EngineeringContinuous Improvement

Other Skills

5SANSYSAutomobileAutomotiveAutomotive EngineeringBusiness RequirementsCADCatiaCustomer SatisfactionCustomer Support ServiceData AnalyticsDefect AnalysisEngineeringFMEAField Visits

Experience

17 yrs 8 mos

Total Experience

4 yrs 5 mos

Average Tenure

4 yrs 5 mos

Current Experience

Ve commercial vehicles ltd.

2 roles

Senior Manager

Promoted

Apr 2024 – Present · 2 yrs 1 mo

Senior Manager Connected Services at VE Commercial Vehicles Limited. Telematics Service Development, Customer Support Service for Connected Solution, Add-On Device Service Development, EV Connected Service Development. Data Analytics KPI validation and monitoring.

Telematics Service DevelopmentCustomer Support ServiceData AnalyticsKPI validationMonitoringTechnical Support+1

Manager Telematics And Digital Business

Dec 2021 – Jul 2024 · 2 yrs 7 mos

Ve commercial vehicles limited (a volvo group and eicher motors joint venture)

Dy Manager

Mar 2012 – Dec 2021 · 9 yrs 9 mos · Pithampur

 Providing inputs to QA/PDD/PMG on improvement requirements from field perspective.
 Interaction with QA/PDD for product quality issues: New failures, recurring high frequency/cost failures.
 Participation in Field visits/FSCs, Regular meetings with QA/PDD on improvements.
 Red-Alarms/Critical defect note generation & analysis and improvement monitoring progress.
 ECR/EO - Service verifications/recommendations, value enhancement activities like long drain interval.
 Communication to field team on improvements in product.
 Guidance to field team in handling new failure modes.
 Participation in QFG meetings, Value engineered parts validation through field trials and monitoring.
 Conclusion on field proactive verification/up gradation with PDD/QA.
 Releasing, monitoring & closing retro-fitment / campaigns for customer trucks.