Sep 2023 – Oct 2025 · 2 yrs 1 mo

• As a Salesforce Solutions Architect at Tata Consultancy Services, I led workshops and designed User Journeys, Data Models, and Apex Design Patterns. I advised clients as a trusted consultant, collaborating with Enterprise Architects to shape architectural vision and establish program roadmaps. Additionally, I managed stakeholder expectations, negotiated solutions with third-party partners, and built strong relationships to drive successful project outcomes.
• Demonstrated leadership in workshops and proficiency in User Journey preparations
• Guided conversations with Enterprise Architects, shaping architectural vision
• Proactively managed customer expectations and negotiated solutions with third-party partners

Jul 2021 – Apr 2024 · 2 yrs 9 mos

• In my role as a Technical Project Manager at Tata Consultancy Services in Hyderabad, India, I was responsible for developing data models, visualizations, and dashboards using various tools like Apple Dashboards, Tableau, and Salesforce Business. I collaborated with cross-functional teams to integrate data solutions that supported data analytics and reporting. My work involved utilizing Salesforce to streamline data processes, ultimately improving overall efficiency and decision-making within the organization.

Jul 2021 – Apr 2024 · 2 yrs 9 mos

• In my role as a Project Manager at Tata Consultancy Services in the Greater Bengaluru Area, I partnered with the Cyber security team and Application Development teams to understand functional and data requirements. I led technical security projects from initiation through implementation, ensuring successful planning, analysis, design development, and coordination. By collaborating with stakeholders, I played a key role in enhancing cybersecurity measures and driving project success.

Sep 2019 – Jul 2021 · 1 yr 10 mos

• In my role as a Sr. Business Analyst at GSS, I spearheaded digital transformation initiatives by designing and implementing Salesforce Communities, enhancing user engagement. I defined and governed the technical roadmap for Salesforce programs, mentoring junior architects and enforcing coding standards. Additionally, I configured Sales Cloud and Service Cloud modules, customizing workflows to meet client needs. By applying Agile methodologies, I streamlined project delivery, increasing completion rates by 25% in 12 months.

Jan 2016 – Aug 2017 · 1 yr 7 mos · Greater Ahmedabad Area · Remote

• As a Business Strategy Analyst at FreeG WiFi, I developed a growth strategy to drive financial gain and customer satisfaction.
• Conducted market research to identify new markets and customer needs.
• Arranged business meetings with prospective clients to promote company products/services.
• Successfully predicted and addressed clients' objectives to drive business growth.

Aug 2013 – Aug 2019 · 6 yrs · Greater Ahmedabad Area · On-site

• In my role as an Information Technology Team Lead at Pacifica Companies India, I led technical requirements gathering and created functional design documents for Lightning-based solutions. I resolved 15+ critical delivery risks through proactive mitigation plans and stakeholder alignment. Additionally, I optimized release management processes, reducing deployment errors by 30% through CI/CD best practices.

Aug 2012 – Jul 2013 · 11 mos · Greater Ahmedabad Area · On-site

• As an ERP Consultant at Away Advantage Solutions, I streamlined dashboard metrics, assisted development and testing teams, and identified ERP system gaps to increase process efficiency by 25%.
• Managed code deployment from lower sandboxes to production, resolving functionality and integration issues.
• Enhanced business forecasting by consolidating data from multiple systems into streamlined dashboard metrics.
• Leveraged SQL and Power BI for comprehensive data analysis, identifying ERP system gaps and increasing process efficiency by 25%.

Aug 2010 – Aug 2012 · 2 yrs · Greater Ahmedabad Area

• In my role as an Associate Engineer at Hindustan Dorr Oliver Limited, I provided support and documentation for SAP implementations in key modules. I excelled in understanding SAP business documents, master data, and transaction data, leading to successful integration. My dedication and expertise were recognized when I was awarded Engineer of the month for my outstanding performance during the appraisal review.