Jul 2012 – Nov 2016 · 4 yrs 4 mos · Bengaluru Area, India

• Project Leader: Interaction with various stakeholders - Branding & Legal, Security Audit, Penetration Testing teams of the client (a global Payments company). Envisioning & documenting the process & requirements from Business Requirement to Business Support perspective.
• Product Management: Liaise with the clients, delivery heads and delivery teams to manage the product functionalities and product roadmaps. Envisioning and designing solutions, building prototypes
• Requirement Management: Engagement with the client (internal & external) to understand the requirement. Reviewing, analyzing, and evaluating business systems and user needs. Managing Gap Analysis and suggestions for process change. Articulate user needs through functional specification and User story boards.
• UX/UI Designing: Researching, prototyping all new features/enhancements using Visio, Just In Mind, etc.,
• Support to Solution Designing (Presales): Extending support to the presales team in the areas of gathering functional requirements from the potential clients and writing up various sections of RFP and RFI documents. Creating Solution document for banking products/ applications based on research as ready reckoner for Presales

May 2005 – Jun 2012 · 7 yrs 1 mo · Bengaluru Area, India

• Worked on a client project that required visit to the client site in Canada for Requirement gathering of a new application; understanding, documenting and suggesting improvements to the existing processes. Acted as a liaison between the clients and the engineering team.
• Requirement Management: Reviewed, analyzed, and evaluated business systems and user needs. Wrote detailed description of user needs (functional spec), program functions (flowchart), and other procedural documents.
• UX/UI Designing: Researched and prototyped all new features/enhancements
• Documentation: Most of the procedural documents including Training and User Manuals
• Project & Release Management (for minor releases): Estimated project requirements, maintained project schedule. Maintained release notes, communicated releases and conducted release demos

Mar 2004 – May 2005 · 1 yr 2 mos · Bengaluru Area, India

• Worked for retail banking arm of ICICI; my role predominantly involved customer service related to liability products like savings account, current accounts, FD’s etc.
• Worked as a branch officer helping customers open accounts, process Demand Draft, transfer funds and other services a branch provides
• Worked on back-end operations and was also part of the Quality Council (Six Sigma and Five S)

Jan 2002 – Jan 2004 · 2 yrs · Bengaluru Area, India

• Worked for the Defined Benefits Team of one among the world’s biggest Investment Management Companies. Was part of the transition team that visited the client facility in USA and successfully migrated processes and trained resources offshore
• Worked for the Account Receivables Reconciliation team for a financial data provider, a one-time project completed ahead of estimated target date