Saswato Mitra

CEO

Gurugram, Haryana, India29 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 20 years of diverse industry experience.
  • Silver Medalist from IIT Kharagpur.
  • Patent holder for innovative rice drying technology.
Stackforce AI infers this person is a seasoned professional in IT consulting and operational excellence across multiple industries.

Contact

Skills

Core Skills

Service Delivery ManagementFinancial Operations

Other Skills

AnalyticsBPOBusiness AnalysisBusiness DevelopmentBusiness IntelligenceBusiness ProcessBusiness Process ImprovementBusiness Process Re-engineeringBusiness StrategyBusiness TransformationCRMChange ManagementConsultingCross-functional Team LeadershipCustomer Experience

About

I help corporations transform. One needs to be driven by purpose. Being driven is more important that being gifted. I am one of them. I am a Ultra-marathoner, Triathelete, believe in endurance. My IKIGAI - Purpose of Life is To be fit in body, soul, mind, spirit. It is the practice of Self Awakening & Transformation. My favourite word is Turiya - Be always in the state of "Restful Alertness" inspired from Advaita Philosophy. Also I inspire / speak / help people Self Awaken and Transform through by "Rise & Shine" Initiative. My way of giving back to society. A lateral & deductive thinker, a problem solver. I like the word growth - Be it Business or Self. I choose the right path over easy path. Harder the journey, sweeter the success as they say. Ultra-marathon has trained by mind to be so. Learning and teaching is "im blut" (in my blood). Teaching is the best form of learning. Over 20+ years of result oriented knowledge, experience across IT, Banking, Manufacturing, Education & FMCG. I am a Silver Medalist (IIT Kharagpur), MBA from XLRI, Six Sigma Black Belt, Certified Energy Auditor & LEED consultant. Got a patent for "Inventing the new method and device for continuous drying of Rice"​. Patent (no. WO/2005/017431) is registered with World Intellectual Property Organization (WIPO). Web site (http://www.wipo.int/pctdb/en/wo.jsp?wo=2005017431). Passion for latest technology & innovation (Cloud, Big Data & Analytics, Mobility, Dev-Ops, Block-chain, AI & ML).

Experience

Air india limited

2 roles

Delivery Excellence and FinOps, Enterprise Architecture & Infosec, Digital & Technology

Promoted

Jun 2024Present · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Financial OperationsService Delivery ManagementCustomer Experience

Program Management, Digital and Technology

Dec 2022Jun 2024 · 1 yr 6 mos · Gurugram, Haryana, India · On-site

Infopro learning, inc

RVP - Performance Solutions and Client Growth

Oct 2021Nov 2022 · 1 yr 1 mo · Gurugram, Haryana, India

  • We enable organizations to unlock their human capital through thoughtful innovation, quality solutions, and exceptional learner journeys. We live and fulfill our brand promises
  • Meaningful Learning Experience
  • Measurable Performance Impact
  • Sustainable Operating Efficiency

Niit

Strategic Accounts Head - StackRoute, Employee Training & Customer Education

Jun 2018Oct 2021 · 3 yrs 4 mos · Atlanta, Georgia, United States

  • NIIT helps companies run - Training like a business.
  • Responsible for setting up MTS (Managed Training Services) partnerships with Fortune 500 clients for StackRoute, Employee Training and Customer Education verticals.

Nagarro

Delivery Director

Sep 2016Jun 2018 · 1 yr 9 mos · Gurgaon, India

  • Account management, growth and delivery of key accounts with an agile approach. Application Development and Maintenance (Java, .net, SharePoint applications), Solution offering and delivery on latest technologies (Cloud, Mobility, AI & ML, Block Chain, DevOps, IOT, Data Lake, Big data and Analytics).
  • Being a trusted advisor for the client growing through Innovation.

Ibm

3 roles

Core Consulting - Delivery & Account management

May 2014Sep 2015 · 1 yr 4 mos

  • Account Management of Telco client - Strategy, Solution sales, Delivery of Consulting & AMS (Application Management Services) Projects. Achieve the topline (Signings & Rev) and Bottomline (Gross Profit). Focus is on Cloud (Cloud Business Solutions), Bluemix, Mobile (IBM + Apple Partnership), Analytics (Big data, Statistical Modelling - SPSS, Watson Analytics, Business Intelligence - Near Real Time), Social (IBM + Twitter Partnership) & Security.
  • From delivery perspective focus on Agile and DevOps.
  • People & Performance Management to achieve excellence

Core Consulting - Strategy and Operations - India South Asia

Aug 2012May 2014 · 1 yr 9 mos

  • Delivery operations for Core Consulting across 5 service lines AIS, BAO, S&T, Oracle and SAP for ISA. Ensuring predictable delivery of Rev, GP & PTI.
  • Consulting on Sustainability & Smarter Energy, Utilities and Building (LEED / GRIHA Certification) for Global Business Services, India South Asia in Core Consulting across sectors in AIS (Application Innovation Services), MES (Manufacturing Execution Systems). Working closely with BEE, Ministry of Power and CII, ASSOCHAM. Integral Part of "SMARTER PLANET" initiative of IBM.
  • Program Managed Tririga Implementation in Real Sector

DGM - Delivery Excellence (GBS - GMU)

Oct 2009Aug 2012 · 2 yrs 10 mos

  • Driving Delivery Excellence & Predictive Analytics for IBM Global Business Services - Growth Market Units (ANZ, ASEAN, CEEMEA, GCG, LA, Korea & ISA)

Royal bank of scotland

AVP - Business Process Excellence

Sep 2008Aug 2009 · 11 mos · Dubai, UAE

  • Accountable for successful execution of RBS's Global Process Improvement Framework "Work-Out" in RBS UAE (Dubai & Abu Dhabi) delivering annualised benefits of 3 MM USD.

Dell

Senior Manager Analytics

Dec 2006Mar 2008 · 1 yr 3 mos · Gurgaon, India

  • a) Redesigned the Resolve in One (Ri1) initiative to maximize customer satisfaction for Dell Contact Center. Ri1 improved from 60% to 75%.
  • b) Championed the Metric Standardization Initiative across Dell so that Health of Business is measured & managed consistently and accurately worldwide.

The coca-cola company

Manager (Technical Operations Service)

Apr 2004Nov 2006 · 2 yrs 7 mos · Gurgaon, India

  • a) Re-engineered the Bottle Washing, Sugar Syrup Processing, Cooler Tracking System, Incidence Testing of Pilots, Freight Management (In bound, Outbound) and Breakage, Damage and Loss Minimization of glass. Leading to overall system savings of 2 MM INR annually. In the process became the first certified black belt at Coca Cola. This was thru use of Six Sigma (DFSS and DMAIC), TRIZ and Taguchi Concepts.
  • b) Defined the Energy Policy of the Company, conducting energy audits with ESCOS and successfully launched “Energy Management @ KO India”. First Certified Energy Auditor at Coca Cola.
  • c) Designed & Executed the sugar phosphoflotation project for the first time in India at Dasna Plant.
  • Implemented various programs to improve Manufacturing efficiencies, yields, Usage, maintenance practices i.e. Performance Rating System (PRS) for Bottling Plants.
  • d) Significantly contributed in setting up an infrastructure based on Strategic Infrastructure Planning (SIP) and Annual Business Planning (ABP) for the bottling System.

Buhler

Manager (Technology and Projects)

Jan 1997Mar 2004 · 7 yrs 2 mos · Braunschweig Area, Germany

  • Designing of machines in milling technology. Business Development & successful execution of projects worth 30 million USD in Japan, USA, Europe, China and Turkey for Buhler GmbH. Successful clients being M/s. Kanakei Sangyo, Japan, M/s. Gariboldi, Italy, M/s Chia Meng, Thailand, M/s Torunlar, Turkey, M/s COFCO, China, M/s Anheuser Busch, USA, M/s Riceland USA and M/s Euro Basmati, Germany Factory Materials Planning, Production Planning, Engineering and ESH functions in the factory.

Ecomax agro systems

Engineer (Technical Product Development)

Jul 1994Dec 1996 · 2 yrs 5 mos · Mumbai Area, India

  • Technical Product Development, Design modification of the pumps to suit ISO standards. Implemented ISO 9001 Quality Standards for improved operational efficiency. Implementation of Quality Management Systems (TQM, TPM and GMP).

Education

Indian Institute of Technology, Kharagpur

B.Tech (Hons) — Engineering

Jan 1990Jan 1994

XLRI Jamshedpur

PGCBM — General Management

Jan 2006Jan 2007

CII - IGBC (Indian Green Building Council)

LEED Certification (IGBC AP)

Jan 2013Jan 2013

Motorola University

Black Belt — Six Sigma

Jan 2005Jan 2006

Bureau Of Energy Efficiency

Certified Energy Auditor — Energy Management

Jan 2005Jan 2005

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