May 2021 – Jul 2021 · 2 mos · Adelaide, South Australia, Australia

• Main Tasks:
• Tracked and ensured employees’ compulsory documents are up to date, notifying the roster team to stand down and reinstate staff according to the status of their compulsory documents.
• Issued contracts to employees coordinating with payroll team, preparing employees’ higher duties agreements, and updating succession plan.
• Initiated employees’ resignation and termination process and launched exit interviews or online exit surveys. Launched abandonment of employment process for employees who do not return to work.
• Analysed staff performance management data, exit interview data, and generated fortnightly and monthly reports.
• Explained policies to employees, such as Leave Entitlements Policy, Exit Policy, Performance Policy, etc.
• Commended for initiative that ultimately brought about the HR handbook perfection.

Apr 2017 – Apr 2019 · 2 yrs · Tianjin, China

• Main Achievements:
• Helped evaluate performance and provided recommendations to drive productivity.
• Led a joint recruitment drive with the HR team and Sales Assistants for Spring campus in 2018, onboarding +20 graduates for various departments, who highly appreciated the efficiency and quality of the recruitment project.
• Worked closely with the sales department and helped with the retention of high-potentials and reinforced labour relationship by organising various team-building activities. Reduced the active turnover rate to less than 3%.
• Delivered new employees' training for 100+ new employees as the in charge of full cycle management of new employee recruiting, hiring and onboarding as well as coordination of new hire orientations. Steered end-to-end recruitment for the sales department, the research and development department, and the technology department.
• Identified sales and marketing teams' training needs and conducted training for employees and managers, filed training records for auditing and analysed training data. Effectively managed suppliers and discussed with management team and trainers about the course design for better align the needs of business departments.
• Created and implemented forward-thinking initiatives to improve employee engagement including leading various employee activities such as celebrating festivals, family days, children’s summer campus, health club – resulting in enhanced physical and mental health and well-being of employees.
• Developed succession plans and promotion paths for all staff, designed appraisal methods to identify and retain current talent and attract outside talent.
• Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
• Conducted biannual employee satisfaction survey for sales team and provided analysis reports to the management team. Planned and conducted successive activities to improve employee satisfaction rate.

Jun 2016 – Apr 2017 · 10 mos · Tianjin, China

• Prepared and designed training materials for various courses, such as the IELTS test, SAT test, etc.
• Delivered high-quality courses to students with diverse backgrounds.
• Communicated effectively with customers and employees at different levels.

Jun 2015 – Apr 2016 · 10 mos

• Promoted to HR Supervisor to lead OTC team recruiting project and filled 30 headcounts countrywide in 3 months; capturing up-to-date monthly headcount data and turnover rate.
• Managed 60+ outsourcing commercial employees, conducted recruiting, hiring and releasing, performance management, payroll etc.
• Smoothly completed 30+ employees' labour relationship transference after creating HR-related documents for Ipsen Business Company's (Subcompany) set up.
• Developed competency models, renewed promotion paths, designed online job aptitude assessment with an advisory company, and developed new assessment methods for the sales team.
• Launched IDP (Individual Development Plan) process, communicated with employees and managers to identify each employee's development direction & training needs, analysed the data, and gave the report to the group and training specialist.
• Designed online attendance management system, and realized online leave and overtime application in cooperation with IT department and NNIT programmer developers.

Apr 2010 – May 2015 · 5 yrs 1 mo

• Absorbed as a full-time HR Specialist for a further 5 years (Jul 2010 – Jun 2015) after a successful two-month stint as an intern (Apr 2010 – Jun 2010)
• Recommended to managers improvement plans for low performers after a thorough performance management process.
• Steered the building of competency model for the sales team in 2014, then adopted the model to jointly design an online job-matching assessment with the HR team and advisory company.
• Upgraded sales career paths and promotion evaluation process resulting in higher motivation of sales team with more sales employees gaining opportunity to present themselves to management. This was adopted as best practice for people development company-wide.
• Partnered with key stakeholders to develop and execute a sales training strategy, reducing ramp period of new sales reps by an average of 2 months.
• Performed annual gap analysis and developed resource planning aligned to business goals and within operating budgets.
• Implemented hiring and selection strategy, incorporating a collaborative selection process with standardized rating criteria; trained management on interview process.