Amit Kumar Thakur

Project Manager

Bengaluru, Karnataka, India25 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

17 years of experience in Program and Product Management.
Proven expertise in steering end-to-end project lifecycles.
Recognized for driving successful partner-led service offerings.

Stackforce AI infers this person is a SaaS-focused Project Manager with extensive experience in digital transformation and customer engagement.

Contact

Skills

Core Skills

Program ManagementProduct ManagementProject ManagementBusiness Analysis

Other Skills

Agile MethodologiesBusiness IntelligenceCustomer Experience ManagementDevOpsDigital TransformationEnd-to-end TestingGlobal DeliveryIT AutomationIT StrategyIntegrationIntegration TestingMachine LearningMainframeNatural Language ProcessingRelease Management

About

PMP® & PRINCE2® Certified | Senior Project Manager/ Program Manager Strategic and results-driven professional with over 17 years of experience in Program and Product Management, delivering high-impact IT solutions across diverse domains. Proven expertise in steering end-to-end project lifecycles—from ideation and planning to execution and delivery—while aligning with business goals and stakeholder expectations. Skilled in leading cross-functional, global teams to deliver complex programs in fast-paced, matrixed environments. Adept at balancing strategic vision with hands-on execution, ensuring timely delivery, quality outcomes, and customer satisfaction. Recognized for: Driving successful partner-led service offerings and project delivery initiatives. Mentoring and empowering high-performing teams to thrive under pressure. Building strong stakeholder relationships and navigating organizational complexity with ease. Core Competencies: Program & Project Management (Agile, Waterfall, Hybrid) Digital Transformation & Innovation Retail Site Systems & Telecom OSS/BSS AI/NLP Solutions & Chatbot Implementations Stakeholder Engagement & Governance Cross-Functional Team Leadership Services Sales Enablement

Experience

Shell

2 roles

Senior Project Manager

Promoted

Aug 2021 – Present · 4 yrs 7 mos

Leading the implementation of a cutting-edge Digital Platform for Asia Mobility, focused on enhancing customer engagement and operational efficiency across Shell’s Asia markets. Collaborating with a global SaaS provider to deliver integrated Digital Loyalty, Payment, and CRM capabilities tailored to regional needs.
Key responsibilities include:
Driving the product roadmap, feature refinement, and prioritization in alignment with business goals.
Overseeing the implementation of platform features across multiple markets, ensuring scalability and compliance.
Partnering with cross-functional teams to deliver seamless digital experiences and measurable business outcomes.
This initiative is a cornerstone of Shell’s digital transformation strategy in Asia, aimed at elevating customer value and operational agility.

Program ManagementVendor ManagementIT StrategyGlobal DeliveryAgile MethodologiesBusiness Intelligence+1

Project Manager-Mobility Digital Platform

Apr 2018 – Jul 2021 · 3 yrs 3 mos

Key Achievements – Asia Mobility Digital Platform (Shell):
Delivered Digital Loyalty & CRM for India Market within a record 150 days, earning the prestigious VP CIO Award in the Deliver Together category for exceptional delivery performance.
Expanded Loyalty Program in the Philippines by launching Pay with Points functionality and onboarding new Private Partners, enhancing customer engagement and partner collaboration.
Introduced Digital Forecourt Selling in Indonesia, enabling real-time promotions and upselling by deploying Wi-Fi infrastructure and integrating payment terminals with POS systems.
Supported Acquirer Transition in Thailand, facilitating the rollout of new digital payment methods including QR codes and mobile wallets, improving customer convenience and payment flexibility.

Verizon

5 roles

Senior Manager-Chatbot(NLP),Project Management & Business Analysis

Oct 2015 – Mar 2018 · 2 yrs 5 mos

Implemented an end-to-end customer feedback analysis framework using Machine Learning (ML) and Natural Language Processing (NLP), enabling actionable insights and data-driven decision-making.
Enhanced chatbot performance by 18% through improved training models leveraging ML/NLP techniques, resulting in better customer interaction and reduced drop-offs.
Led the successful revamp of the Mobile-First App and Family Base Product, delivering modernized user experiences and improved functionality aligned with evolving customer needs.

Senior Manager Program Management & Customer Experience Management

Apr 2013 – Sep 2015 · 2 yrs 5 mos

Key Achievements – Verizon Projects:
Led the complete product lifecycle for the launch of two major Verizon products—Quantum TV and FQG Router—covering development, implementation, training, adoption, and field support.
Managed the Mobile Development Team responsible for building and maintaining Self-Service Support solutions for wireline customers, improving customer autonomy and satisfaction.
Conducted Customer Journey Analysis and implemented targeted solutions to reduce technical support call volumes, resulting in improved operational efficiency and customer experience.
Contributed to enterprise-wide DevOps, Cloud, and Agile adoption, driving process modernization and faster delivery cycles.
Strengthened application security posture by enhancing Information Security hygiene across all products under management.

Senior Manager-Integeration Testing

Promoted

May 2008 – Mar 2013 · 4 yrs 10 mos

Key Achievements – Testing & Automation Leadership:
Designed and executed a comprehensive test strategy for major product launches and large-scale billing migration projects, including the setup of new test environments to ensure flawless delivery.
Conceptualized and implemented advanced automation tools to streamline daily operations, significantly reducing billing cycle time and enhancing overall testing efficiency.
Led a cross-cultural team comprising both U.S. and India-based employees, fostering collaboration and delivering high-quality outcomes across geographies.
Managed complex integration testing involving over 100 interconnected applications, including Ordering, Provisioning, and Billing systems, ensuring seamless interoperability and system reliability.