Sajid Sultan

Operations Associate

Bengaluru, Karnataka, India14 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Workforce Management and Client Relations
Proven track record in Operational Planning and Strategy
Strong analytical skills with data-driven decision making

Stackforce AI infers this person is a Workforce Management expert in a B2B operational environment.

Contact

Skills

Core Skills

Workforce ManagementProject Management

Other Skills

BenchmarkingBudgetingBusiness AnalysisClient Relationship ManagementCommunicationContingency PlanningCustomer Relationship Management (CRM)Data AnalyticsEnd to End DeliveryForecasting & Capacity PlanningGlobal OperationsOperational PlanningProblem SolvingStrategic LeadershipThought Leadership

About

Proven experience in Work Force Management, Transition, Contact Center & Effective Client Relationship management. Core Competencies • Workforce Management (Strategy & Planning) • Business Analysis/Forecasting. • Resource Planning & Optimization • Transition Management • Client Relationship Management • Project Management

Experience

Teleperformance

4 roles

Senior Manager Workforce Management

Promoted

Dec 2021 – Present · 4 yrs 3 mos

Workforce PlanningCommunicationEnd to End DeliveryContingency PlanningeWFMData Analytics+8

Manager Workforce Management

Promoted

May 2019 – Nov 2021 · 2 yrs 6 mos

Workforce PlanningCommunicationEnd to End DeliveryContingency PlanningeWFMData Analytics+8

Deputy Manager Workforce Management

Feb 2017 – Apr 2019 · 2 yrs 2 mos

CommunicationProblem Solving

Assistant Manager Workforce Management

Jan 2016 – Jan 2017 · 1 yr

Integrating Workforce Planning with the Business Planning process
Financial planning for various accounts considering the long term forecast with cost efficiency.
Bridge between Operations/Account Management/Client/Recruitment to drive plan.
Develop and implement contingency staffing models.

Communication

Sitel

Global Planner (Central WFM)

Feb 2014 – Dec 2015 · 1 yr 10 mos · Mumbai, India

Leading setup for new LOB, provide inputs for RFP’s for prospective clients.
Leading transition of new account from Onshore to APAC region.
Manage workforce through accurate forecast, staff calculations, schedules and reporting.

Fis

Business Analyst (Forecast & Capacity Planning)

Feb 2012 – Jan 2014 · 1 yr 11 mos

Managed Capacity Planning and scheduling of three offshore sites.
Preparing Long term and Short term forecast using various statistical tools.
Analyzing trends to track leakages in system.

Serco

MIS Executive

Apr 2011 – Feb 2012 · 10 mos

Prepare and maintains statistical reports used in management decision-making.
Investigate and analyze data and decides upon alternatives to complete assignment.