Apr 2018 – Sep 2021 · 3 yrs 5 mos

• Country Manager for UAE, Kuwait & Oman for Public Sector, Aviation, Education, Oil and Gas, Telco and Utilities sector.
• General Manager, Infosys Limited - Abu Dhabi
• Responsible for entire P&L, Leading the energetic sales team driving the growth in the region for specific verticals
• My responsibilities included – managing entire P&L, Growing the portfolio, incubating and developing new accounts for the company with the help of highly energetic sales team, providing strategic direction for accounts, working with customers and ensuring customer satisfaction and sustaining delivery excellence.

Oct 2015 – Mar 2018 · 2 yrs 5 mos

• Infosys presence is growing in public sector since last few years. Infosys believes that strategic programs we execute for our government customers, makes lot of difference to society and public at large. I work with multiple customers & prospects to identify solutions which can help in addressing their needs. As part of my role, I am responsible to leverage our design thinking, Platforms and Knowledge based IT services to address customer’s pain points and grow their business.
• As part of this role – I manage portfolio of accounts spread across UAE, Kuwait and Oman. In addition to growing current accounts, I am also responsible new business development. My primary focus is on client engagement, leading account strategy & growth, account management and delivery excellence in IT transformation we undertake.

Dec 2011 – Sep 2015 · 3 yrs 9 mos

• As part of this role – I was responsible for working with CxOs and senior management of customer organisation in our engagements.
• My responsibilities included:
• Managing client relationships for strategic accounts as Account Manager
• New Business Development for Services sector (Public Sector, Education, Airlines, Healthcare)
• Develop strong partner network in the region

Apr 2009 – Nov 2011 · 2 yrs 7 mos

• Key Highlights:
• Managing multimillion dollar portfolio (> $25M annual revenue) for one of the largest account in Infosys.
• Customer Stakeholder & relationship management.
• New proactive business development through new ideas and solutions. Successfully pursued few opportunities with the customer.
• Proposing process frameworks and delivery roadmaps.
• Set up SLA management framework at one of the largest account for Infosys. It has won several awards at organization level.
• Received 8 awards at ENCORE 2008/2009 (Infy Australia level awards) for excellence in delivery, customer delight and program management categories.
• Received First prize at Global Organization level for set up of SLA management framework and Second prize for Program Management.
• Received First prize at Global Organization level for excellence in production support and maintenance program.

Apr 2006 – Feb 2009 · 2 yrs 10 mos · Melbourne, Australia

• Managing PoW having annual revenue in excess of 5M AUD in highly unstable work force management application
• Improved offshoring by establishing the knowledge sharing framework within the team
• Managing 35+ team with diverse background
• Brought in operational and delivery efficiency by implementing multiple quality processes to recieve the CMMI Level 5 rating for the project
• Received 3 awards at ENCORE 2007 (Infy Australia level awards) for excellence in delivery, customer delight and project management categories.

Apr 2004 – Apr 2006 · 2 yrs · Melbourne, Australia

• As a project lead, I was responsible for transitioning few applications from incumbent vendors. It was challenging to lead the team independently in hostile environment.
• Received Second prize at Organisation level for excellence in transition management.

Jul 2002 – Apr 2003 · 9 mos · Bangalore, India

• Played key role in development and implementation of project management application

Jul 2000 – Jul 2002 · 2 yrs · Mumbai, India

• Worked as software engineer for development of banking applications and social networking platform