Jul 2019 – Mar 2022 · 2 yrs 8 mos · India

• 1) Managed 24/7 Database production operations across MYSQL, MSSQL, Couchbase, Postgres database technologies with 99.95% uptime with overall infra size of 160+ DB servers in on premise environment handling 1.5B TXNs annually.
• 2) Implementation of Datacenter consolidation program involving migration of 50+ live Database server to new Datacenter with minimal downtime and service disruption.
• 3) Large scale EOL migrations of Database servers leading to reduction of vulnerability issues
• 4) Migration of Couchbase DB live cluster handling 6+L Txns per day from Non EE 6.0 to EE 6.1 version with zero downtime
• 5) DR drill events leading to enhanced customer confidence thereby generating more traffic volume and enhanced revenues for the organization
• 6) Roll out program of new APM tool in production for 150+ Database servers. Overseeing staging rollout, validation, feedback and enrichment of APM tool followed by production roll out
• 7) Implementation of Database production operations re-architecture and scale up which lead to handling 3X+ volumes during the Amazon and Flipkart sale season with zero service disruption
• 8) Initiatives to cross train team members on various database technologies thereby helping to operate 24/7 operations with optimum and minimal team strength of DBAs.
• 9) Initiatives to bring in automated monitoring of critical aspects of Database production operations aimed at enhancing response time
• 10) Streamlined SOP documentation, Production Change Control Board production deployment management

May 2005 – Jul 2018 · 13 yrs 2 mos

• Worked across several roles within the organization.
• Role: Program management
• Achievements
• 1) Involved with initial Program seeding covering RFP response and SOW sign-off
• 2) Lead 15+ sized team ramp Contact Center and UC domain.
• 3) Strategized team’s technical ramp up, building re-usable training content, knowledge management process
• 4) Managed Program governance and deliveries in Fixed Price and T&M model.
• 5) Collaborated with L&D organization to deliver several project management and soft skills training at organization level.
• Role: Senior Engineering Project Manager
• Achievements
• 1) Managed 150+ Comverse One Product customization delivery projects spanning implementation, UAT sign off and go-live with a 70+ sized team spread across geographies and timezones.
• 2) Instrumental in growing ODC account size from 1M$ revenue to 4 M$ revenue
• 3) Customer satisfaction score achievement of 5/5 on several CSAT surveys
• 4) Lead Adoption of Agile delivery practices including Devops, CICD Pipeline and Automation
• 5) Lead initiatives to strategize productivity improvement through automation, knowledge build up, cross training resources.
• Role: Engineering Manager
• 1) Lead the Design & Development of Database application including Schema Design, implementation of various DB functional packages and Batch Job and Performance Tuning of Batch Modules
• 2) Lead the Development of Data Propagation / Replication / Data Purge Processes
• 3) Lead several Database migration projects migrating Prepaid/Postpaid customer to converged Billling platform

Oct 2003 – May 2005 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Exposure on web portal development for traffic monitoring and inventory planning for AT&T voice mailbox hardware.
• Played the role of team lead and developer, involved with taking necessary KT from onsite and then setting up IDC team.

May 2003 – Oct 2003 · 5 mos

Jun 2000 – Apr 2003 · 2 yrs 10 mos · Greater Hyderabad Area

• 1) Development & Customization of Inhouse Invoice Generation Handler product for Telecom operators in India along with its integration with BSCS Billing system
• 2) Travelled to various Tier 1&2 Telecom Operators sites in India and collaborated with client teams for final deployment, UAT and go-live of IGH product.