Valentina Pistelli

Recruiter

Netherlands13 yrs 11 mos experience

Key Highlights

Expert in full life-cycle recruiting and talent acquisition.
Strong background in customer support and satisfaction management.
Passionate about communication and knowledge sharing.

Stackforce AI infers this person is a versatile professional in Human Resources and Customer Service sectors.

Contact

Skills

Core Skills

Customer SupportTutoringRecruitingAccount Management

Other Skills

BrandingCRMChildcareClient ServicesCrisis ManagementCustomer ServiceHealthcareHuman Resources (HR)Internet RecruitingInventory ManagementJob Description DevelopmentLinkedInSalesSocial MediaSocial Recruiting

About

I strongly believe in the power of knowledge, which is at the basis of every improvement and achievement. This is why I love learning and being updated on current events, with critical look and active involvement. The phenomenon of communication in all its aspects is one of my biggest passion, as I think that it is the only way for sharing experience and knowledge, as well as the hub from which to develop a successful relationship among people. Therefore, I love to say that "words move the world". Strong skills: Recruiting, sourcing, Boolean search, full life-cycle recruiting, training, mentoring, tutoring, employer branding, ATS, customer support, accounting, automated customer service processes (Siebel, Salesforce, Zendesk) Soft skills: Logistics management, social media management, content management Personal skills: Time management, spirit of initiative, team player, problem solving, confident and assertive yet patient manner, tenacity, ability to handle multiple tasks simultaneously, always up-to-date on latest news and trends

Experience

Tradetracker.com

Corporate Recruiter

Jun 2023 – Dec 2023 · 6 mos · Almere, Flevoland, Netherlands

Travix international

Talent Acquisition Specialist

Apr 2021 – Apr 2023 · 2 yrs · Amsterdam, North Holland, Netherlands

Just eat takeaway.com

Operations Specialist

Mar 2020 – Mar 2021 · 1 yr · Amsterdam, North Holland, Netherlands

Managing multiple drivers' requests by chat and on the phone
Orders monitoring from pick up to delivery
Cooperating with customer care in order to provide excellent delivery service

Yource

Junior Claim Specialist

Aug 2018 – Feb 2019 · 6 mos · Amsterdam Area, Netherlands

Dealt with dossier creation after asking and collecting customer documents.
Contacted air companies in order to negotiate a refund for a delayed or canceled flight.
Ensured customer satisfaction by prompt and proper resolution of questions via email and phone.

Catawiki

Customer Support Agent

Jan 2017 – Aug 2018 · 1 yr 7 mos · Amsterdam, North Holland, Netherlands

Answered questions from customers in a correct and timely manner, via phone or email.
Managed disputes and complaints, finding the best solution for buyers and sellers.
Worked together with Sales Departments to improve the customer experience.

Booking.com

Content Reviewer

Sep 2016 – Sep 2016 · 0 mo · Amsterdam, Paesi Bassi

Headed the publication of reviews coming from both clients and users.

Private tutor

Freelance

Oct 2015 – Aug 2016 · 10 mos · Amsterdam, Paesi Bassi

Tutoring for Italian children of every school grade, support in homework (classical to scientific subjects). English and Italian teacher for Dutch speaking pupils.

Elle acall

2 roles

Recruiter

Jul 2012 – Sep 2015 · 3 yrs 2 mos · Rome, Latium, Italy

Managed the full cycle of the recruiting process (sourcing, approaching and screening).
Ensured a positive candidate experience.
Organized coaching sessions in order to improve the team skill set.

Account Manager

Jan 2011 – Jun 2012 · 1 yr 5 mos · Rome, Latium, Italy

Developed and mantained long-term relationship with a portfolio of clients
Identified and managed commercial opportunities
Collected and analyzed data concerning consumer behavior to understand changing needs