Dec 2020 – Jul 2021 · 7 mos · Bhopal, Madhya Pradesh, India · Hybrid

• Represented the team in architectural design forums, assessed product requirements, estimated efforts, coordinated team activities, and led the product development life cycle for scalable, high-performance applications. Involved in multiple stakeholder interactions while ensuring the timely delivery of high-quality outcomes.
• Designed, developed, and advocated for an in-house Server-to-Server API authentication product, ensuring authentication and authorization for every API request between micro-services. Implemented decentralized authorization, achieving scalability up to multi-million transactions per second with a few microseconds p99 latency. Built-in disaster recovery and fault tolerance capabilities were integral to the solution.
• Mentored team members, enhanced code quality, increased test coverage, improved QA reliability, and implemented robust alerting and monitoring mechanisms. Addressed various tech metrics impacting business and operations, resulting in a reduction of production/on-call issues by over 50% within a few months.
• Served as the primary technical point of contact for third-party vendors such as Zendesk, SMSGupShup, Drishti, Exotel, Okta, Duo, etc.
• Actively participated in the hiring/interviewing process, resource planning, and the development of young engineers.

Sep 2020 – Jul 2021 · 10 mos · Chennai, Tamil Nadu, India

• Contributing to Innovation:
• I am driven to contribute insights about new tools and technologies, aiming to captivate the attention of my peers and colleagues. By staying informed and actively engaging with emerging trends, I strive to foster an environment of continuous learning and innovation within the organization.
• Empowering and Studying People:
• I am dedicated to empowering others by studying and understanding their thinking and working capacities. Recognizing and leveraging individual strengths while fostering a collaborative and inclusive atmosphere is a key aspect of my approach. I believe in the collective growth that comes from acknowledging and harnessing the unique capabilities of each team member.
• Active Participation in Virtual Events:
• I am committed to attending online virtual events while also taking on hosting responsibilities when the opportunity arises. Actively participating in these events not only expands my knowledge base but also allows me to contribute to the community by facilitating engaging and informative sessions. This commitment aligns with my goal of staying connected with industry trends and fostering a culture of continuous learning within the virtual space.

May 2019 – Dec 2020 · 1 yr 7 mos

Mar 2019 – May 2019 · 2 mos

• Software Expertise:
• I specialize in end-to-end software development, ensuring robust solutions from research to implementation.
• Thorough Testing:
• Experienced in meticulous testing for program reliability, following industry best practices.
• Proactive Enhancement:
• Identify and modify existing programs to meet evolving business needs.
• Operational Practicality:
• Specialized in ensuring operational practicality through comprehensive analysis.
• Efficient Deployment:
• Adept at deploying tools and metrics for enhanced efficiency and optimization.
• Ongoing Maintenance:
• Excel in proactive system maintenance and upgrades to address potential issues.
• Collaborative Work:
• Collaborate closely with cross-functional teams for seamless development and management.

Sep 2018 – Feb 2019 · 5 mos · Chennai, Tamil Nadu

• Prioritizing My Work:
• I consistently prioritize my tasks and responsibilities, ensuring that my work takes precedence within the organization. By dedicating focused attention to my assignments, I contribute to the overall efficiency and success of the team.
• Passion for Technical Support:
• I am genuinely enthusiastic about sharing my efforts and experiences in the realm of "Technical Support." Whether troubleshooting issues, providing solutions, or enhancing systems, I bring a dedicated and proactive approach to supporting the technological needs of the organization.
• Eager for Positive Customer Feedback:
• I find great satisfaction in seeking and obtaining positive feedback from customers. Actively engaging with customers and exceeding their expectations is not only a personal goal but also a valuable contribution to the organization's reputation and customer satisfaction. I am consistently motivated to create positive and memorable experiences for our customers.

Jul 2018 – Sep 2018 · 2 mos · Chennai, Tamil Nadu

• Customer Support Excellence:
• I excel in assisting customers with inquiries about company products and services, ensuring a positive experience.
• Continuous Improvement:
• Committed to maintaining excellent skills and staying updated on industry trends to provide informed and relevant assistance.
• Up-to-Date Knowledge:
• Always informed about company products and services, delivering proficient service for enhanced customer satisfaction.

Jan 2018 – Jun 2018 · 5 mos · Puducherry Area, India

• Design/code/test using Visual Studio Code to Build New Simple Windows Applications.
• Work with other teammates to coordinate and develop new software features and resolve issues.

Jun 2017 – Dec 2017 · 6 mos · Puducherry Area, India

• Responsible for operating equipment in a factory and preparing items for distribution.
• Responsible for the production works involving assemble and checking products,
• Ensuring all machinery runs smoothly and assisting in the packaging and shipping the items.