Manasvi Mishra

Operations Associate

Bangalore Urban, Karnataka, India4 yrs 4 mos experience
Most Likely To Switch

Key Highlights

  • 4+ years of experience in SaaS product delivery.
  • Expertise in client onboarding and post-sales support.
  • Strong analytical skills for effective problem-solving.
Stackforce AI infers this person is a SaaS Customer Success Consultant with strong analytical and onboarding expertise.

Contact

Skills

Core Skills

Customer OnboardingProduct ImplementationCustomer SuccessProject ManagementConsultingRequirements Gathering

Other Skills

API TestingAnalytical SkillsAnalyticsCSATCTRMChurn ManagementClient PresentationCommunicationCross-functional CollaborationsCustomer Escalation ManagementCustomer Lifecycle ManagementCustomer Product TrainingCustomer RetentionData AnalysisData Migration

About

Client focused professional with 4+ years of experience into SaaS products, serving global clientele across NAM, APAC & EMEA region with expertise in client on-boarding, implementation, support & managing multiple post sales customer lifecycle to ensure a successful delivery of business solution. My interpersonal skills have served me well by helping me convert ambiguous requirements into well- defined working artifacts, for instance business requirements and functional requirement documents for business and IT Teams to achieve desired outcomes.

Experience

Saas labs

2 roles

Senior Associate - Customer Onboarding & Implementation (ANZ)

Promoted

Apr 2025Present · 11 mos · Bengaluru, Karnataka, India · Hybrid

Customer Onboarding Associate (NAM)

May 2024Apr 2025 · 11 mos · Bengaluru, Karnataka, India · Hybrid

Loginext

Client Operations Associate

Jan 2024Apr 2024 · 3 mos · Mumbai, Maharashtra, India · Remote

Product ImplementationTroubleshootingProduct AdoptionGap AnalysisGoogle AnalyticsCustomer Onboarding+1

Open financial technologies

Customer Success Consultant (APAC)

Jun 2022Oct 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

SOP DevelopmentCustomer OnboardingCustomer RetentionRequirements GatheringCustomer Escalation ManagementJira+19

Eka software solutions

2 roles

Business Consultant (EMEA | APAC)

Oct 2021Jun 2022 · 8 mos

  • Conduct/participate in the client workshop to gather and
  • document the requirements
  • Lead the consulting effort towards successfully understanding
  • client business and implementing solutions that addresses client
  • needs
  • Contributed to projects across CTRM – Agriculture, Metals &
  • Procurement - Unilever, Cargill, Savola, Fujax, Metallica etc.
  • Providing support to pre-sales during product demos in terms of
  • scope, efforts & business specific walkthroughs
  • Create test scripts for UAT and provide continuous support by
  • resolving UAT reported issues
  • Monitoring deliverables for the cross functional teams (Product, QA,
  • Development etc.) to ensure timely completion
  • Worked on the Gap analysis effort to map client business and
  • processes
  • Conducting meetings and presentations to share ideas and findings
  • to client
Customer OnboardingRequirements GatheringJiraGap AnalysisStakeholder ManagementStrategic Thinking+3

Management Trainee - Professional Services (EMEA)

Apr 2021Nov 2021 · 7 mos

Haier appliances india pvt ltd

HR Intern

May 2020Jun 2020 · 1 mo · Delhi, India

  • Got an insight into HR Operations (Payroll, Employee Benefit Programs, Attendance and Leave policy, Exit Workflow)

Learntalent consulting

HR Intern

Nov 2016Mar 2017 · 4 mos · Mumbai Area, India

  • HR Recruitment
  • Assess assigned positions to develop job descriptions.
  • Source applicant through social media and job sites.
  • Pre-screen job candidates.
  • Review resumes.
  • Qualifications to determine suitability of candidates.
  • Schedule and coordinate interviews cooperatively with hiring managers.
  • Manage all communication with candidates.
  • Provide regular updates and feedback to managers.

Education

UPES

Master of Business Administration - MBA

Jan 2019Jan 2021

University of Mumbai

Bachelor of Management Studies (HR)

Jan 2015Jan 2018

Stackforce found 100+ more professionals with Customer Onboarding & Product Implementation

Explore similar profiles based on matching skills and experience