Hiruni Wijayaratne

Operations Associate

Miami, Florida, United States17 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 2x South Asian Record Holder in marathons.
  • Led customer success strategies for multiple SaaS companies.
  • Achieved top finishes in major international marathons.
Stackforce AI infers this person is a Customer Success and Sports Professional with expertise in SaaS and athletic performance.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementBusiness DevelopmentMarketingCommunicationsConsultingMarket Analysis

Other Skills

AdvertisingAnalytical SkillsConsumer InsightCreative WritingCustomer EngagementCustomer ExperienceCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer Service ManagementDesign ThinkingDigital MarketingEvent PlanningGrowth StrategiesIntegrated Marketing

About

As a first-generation immigrant and elite marathoner, I embrace resilience and commitment with open arms. I am acutely aware of high risk, high reward situations, executing on promises, and learning to be comfortable far outside the comfort zone. With every hat I wear, whether it's of a Customer Success leader, Coach, Athlete, or Dog mom, I strategize to execute. If you want to get something done, you come to me — everyone knows that! I play to win and crave challenges with a long-win... I am an elite marathoner after all.

Experience

Omada health

2 roles

Manager, Customer Experience - Mid Market

Promoted

Jan 2025Present · 1 yr 2 mos · Remote

Customer Success Manager - Enterprise

Jul 2022Jan 2025 · 2 yrs 6 mos · Remote

  • Omada is a digital care solution with personalized programs, designed to adapt to every member. Our programs include weight management, diabetes prevention, diabetes, hypertension, and musculoskeletal condition management.
Customer SuccessAccount ManagementProject ManagementCustomer Relationship Management (CRM)Growth Strategies

Runcoach

Director, Business Development and Customer Success

Jun 2018Jul 2022 · 4 yrs 1 mo · Boulder, Colorado

  • World-class service with partnerships with leading fitness brands like Runner's World, NYRR, Garmin and Strava to enhance our runners user experience.
  • We value empathy, curiosity, and perseverance, and are obsessed with our customers' journey to success.
  • My objectives were:
  • Hire, train, and develop account managers and coaches.
  • Create playbook for best practices on both products lines with a focus on B2B and B2B2C strategy.
  • Own product partnership, marketing and digital communication objectives.
  • Utilize market research and customer voice to drive meaningful roadmap updates.
  • Manage all race and reward partners for the Runcoach audience.
  • Design and implement strategy to activate trainees, reach partnership goals, and increase customer retention within SaaS business model.
  • Support decision making to automate and optimize mission critical deployments in AWS, leverage DevOps processes.
  • Assist account managers to review reporting, measure loyalty, and renew agreements with race organizations.
  • Develop new opportunities with races organizations, corporations and retail partners.
  • Coach trainees to reach their individual fitness goals.

Movecoach

Director, Customer Success

Jun 2018Jul 2022 · 4 yrs 1 mo · Boulder, Colorado

  • Movecoach is a turn-key corporate wellness platform.
  • Hire, train, and develop account managers and coaches.
  • Create playbook for best practices on both products lines with a focus on B2B and B2B2C strategy.
  • Owned post-sales cycle, implementation, onboarding and retention with enterprise accounts.
  • Customers include corporations such as Salesforce.com, LinkedIn, Visa, Merck, Freshworks, 23andMe, Genentech, AdRoll, Okta, Jazz Pharmaceuticals, City of Fort Collins, Sugar CRM, MJ Firm, Greenspring Associates and Glassdoor.
  • 95% average retention for 4 years.
  • Established, measured and communicated KPI's with HR, Workplace, People, Wellness teams.
  • Collaborated with client and internal operations, marketing, product, engineering teams to define product map based on customer journey (across three platforms iOS, Web, Android).
  • Presented progress of monthly/quarterly employee engagement goals to senior leaders.
  • Managed team of coaches/ customer success associates with goal of developing new business with existing clients, looking for natural upsell/ cross-sell opportunities.
  • Strategized initiatives to bring employee force together around common wellness goals.
Customer SuccessAccount ManagementProject ManagementCustomer Relationship Management (CRM)Growth Strategies

Iaaf

Olympic Development Athlete

Jun 2014Present · 11 yrs 9 mos

  • Professional Marathoner:
  • + 2x South Asian Record Holder
  • + Asian Games Gold Medalist
  • + 11 x Sri Lankan National Record Holder (Mile - Marathon)
  • + Top 20 finish in every marathon completed (25 total)
  • Winner: 2019 South Asian Games Marathon, 2017 Eugene Marathon
  • Top 3: 2023 and 2024 Eugene Marathon, 2019 Dusseldoorf Marathon, 2018 Indianapolis Monumental Marathon
  • Top 10: 2018 Commonwealth Games, 2015 and 2017 Houston Marathon, 2016 Ottawa Marathon
  • + 2015, 2017, 2019 World Championships Qualifier
  • + 2016 USA Olympic Trials Qualifier
  • + 2018 Asian Games 10,000M Qualifier

Target

Executive Team Leader - Operations, Sales Floor Execution

Jun 2014Jun 2018 · 4 yrs · Greater Denver Area

  • Retail Management experience: $40- $60 million retail management.
  • Midwest and Mountain Regions
  • Team size: 30 - 40 team members.
  • Managed close working relationships with Human Resource, Logistics, Asset Protection and Guest Experience managers to implement company sales strategy, develop talent, and maximize sales potential for the store and district.
  • Assisted in the development of 21 team members.
  • Served as a District Trainer for new Executives/ Leaders in Training.
  • Mentored Executive Team Leaders, Executive Interns, Senior team leaders to grow in role. Support transitions.
  • Recruited and developed training program for an end-to-end team across 5 specialties (stocking, price change, planogram, backroom, merchandising).
  • Strategically managed payroll & staffing.
  • Maintained knowledge of Target’s financial objectives, store and district sales performance, and retail trends. Communicate and implement sales life strategy with appropriate teams. Developed bold merchandising tactics to drive sales (visual presentation, cross merchandising opportunities, fixture blocking, mannequin moments).
  • Top sales merits:
  • 25% increase of sales comp in Kids Apparel (2017 - 2018, Colorado)
  • 18% increase of sales comp in Women's Apparel (2017- 2018, Colorado)
  • “Ready to Wear” and “Toy” departments obtained #1 company sales rank during Black Friday 2014 & 2015 (Indiana).
  • “Back to School” (Seasonal) department obtained #7 company rank in 2014, and #5 in 2015 (Indiana).
  • "RTW", "Mens", "Kids Apparel" sales comp rank #5, #4, #2 in a Group of 63 stores (2017, Colorado)

Humana

MBA Consultant

Sep 2013May 2014 · 8 mos · Louisville, Kentucky

  • Conducted profitability analysis of acquiring a well-known hospitality group through variety of financial tools. Presented recommendations to Humana group business analysts.
  • Assessed the existing "Acquired Supplier" integration process. Documented inefficiencies, conducted primary and secondary research, and developed a Supplier Integration Database where all legal documents could be uploaded and saved.
  • Evaluated employer benefits offerings for 5 of Humana's largest enterprise accounts in the Midwest. Presented recommendations of including more options for preventative care to Finance team.
  • Created an OTC digital coupon strategy for Humana Pharmacy, RightSource Inc. Directed an integrated marketing campaign for SEO, Mobile, Social Media and Email marketing.
  • Cultivated effective working partnerships with corporate procurement, Finance, marketing, and sales staff.
  • Earned Six Sigma Greenbelt certification from LeanCor.

Nike

Nike Foundation Communications Coordinator

Apr 2012Aug 2014 · 2 yrs 4 mos · Beaverton, OR

  • Mission: To develop and implement world-class trainings focused on adolescent girls in developing communities, with the goal of moving key influencers to do more and better for girls. This included the development of the Girl Effect digital presence, building an online community for our workshop graduates and policy makers to discuss similar socioeconomic challenges in other geographies.
  • Managed Nike Foundation annual communication strategy across multiple channels.
  • Created Girl Effect tool kit which was distributed through all in-ground teams in Africa.
  • Partnered with external creative partners like Widen + Kennedy, Context Partners, IDL Worldwide,
  • for a 12-month social impact mission strategy.
  • Planned and executed two annual activation events to drive awareness of the Girl Effect campaign among Nike employees at Nike WHQ.
  • Collaborated with a cross-functional team to recommend methods to improve implementation of the Nike consumer experience by refining the prototype Omni Channel strategy through Nike mobile app. Presented recommendations to Nike senior digital marketing team.

Cornett integrated marketing

Don Jacob Field Marketing Team Member

Apr 2011Aug 2011 · 4 mos · Lexington, Kentucky Area

  • Represented Don Jacobs at various events throughout Lexington, Kentucky. Coordinated and executed a weekly Thursday Night Live tent. Engaged with target market to increase awareness of Don Jacobs Automotive Dealership.
  • Enhanced the social media brand of Don Jacobs by providing content, photos, and other interactive platforms to the Don Jacobs a Facebook page.

Pnc

Campus Ambassador

Apr 2011Aug 2011 · 4 mos · Lexington, Kentucky Area

  • Worked with a team of 5 other campus ambassadors to strategically plan events throughout the University of Kentucky and greater Lexington community. Increased awareness, and bank account openings for PNC Virtual Wallet. Averaged 8 new bank accounts per 20 hours of work.

University of kentucky

Sports Marketing Assistant

Sep 2010Dec 2012 · 2 yrs 3 mos · Lexington, Kentucky Area

  • Worked with Women's Basketball Marketing Team to promote special events.
  • Called prospect organizations (churches, clubs) to raise awareness of group discount rate within the community to increase attendance for home games.
  • Performed administrative tasks such as managing alumni contact details and reviewing promotional letters sent home with public school children.
Profitability AnalysisMarket ResearchIntegrated MarketingConsultingMarket Analysis

Footsteps of reston

Sales Associate

Jan 2007Jan 2009 · 2 yrs

Education

University of Kentucky

Master of Business Administration (MBA) — Health/Health Care Administration/Management

Jan 2013Jan 2014

University of Kentucky

Bachelor of Arts (B.A) — Integrated Strategic Communications

Jan 2009Jan 2013

Herndon High School

Jan 2005Jan 2009

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