Mar 2021 – Feb 2022 · 11 mos

• Co-Founded TØJ ™️©️®️
• https://www.instagram.com/tojofficial/

Jul 2018 – Mar 2021 · 2 yrs 8 mos · Kerala, India

• Engaging with all levels of employees by visiting them in person. Ensuring regular connect sessions through one-to-one meetings, discussions; skip level meetings, feedbacks, leadership meetings, rewards and recognition programs, cultural activities, new hire Buddy/ mentoring program, Voice of Employee, Round tables.
• Closely interacts with managers and employees of all levels and address all employee issues.
• Manage end to end life cycle of recruiting process from screening scheduling to onboarding.
• Build and create talent pipeline for future roles with both active and passive candidates
• Update and utilize recruiting databases/tools.
• Ensuring the quality of candidates sourced & shortlisted and source mix.
• SLA Adherence - Fill Rate Time to hire.
• Develop and maintain strong relationships with Hiring Manager & Account teams to understand the business and staffing need.
• Manage full life cycle Recruitment process within defined SLA’s.
• Create and present pre-screening questions to hiring managers for approval to ensure overall fitment of sourced candidate during initial interview.
• Execute pre-joining and orientation process by working closely with HR to new/ rehire employees to ensure smooth on-boarding.
• Career development program, transfer assessments & promotion recommendations based on performance.
• Connectivity with employees to ensure all problems is addressed, connecting with managers or supervisors and employees.
• Guiding employees on off boarding process, no due clearances and taking Exit interviews and helping them through system transaction.
• Anchor as central HR process as a SPOC for the entire group by addressing all HR related queries within the SLA.
• Lead the team in managing and handling the entire or specific HR initiatives across the organization.
• Being able to liaise with representatives in different regions/ offices and work as a team.
• Handling escalations and bring them back to a satisfactory closure.

Feb 2018 – Jul 2018 · 5 mos · Trivandrum

• Core HR Point of contact for HR queries through calls and service connects.
• Member of the pilot batch to enhance user-friendliness & automate ‘The Employee Self-Service Tool’ or Service Connect across EY GDS for all employee queries and thus reducing dependency.
• Communication and implementation of HR Policies and guidelines and thus ensuring best practices.
• Clarifying all employee queries by serving as a bridge between management, leads & employees and resolving majority of issues within primary level interaction.
• Making suggestion’s to Talent consultants on policy restructuring and people practices and promoting them to use self-service channels effectively.
• Support new manager on-boarding policies, assigning buddies and providing guidelines on talent management tools.
• Work with HRBP’s or Talent consultants on continuous improvement of current people practices and policy interventions.
• Ensuring prompt deliverables to all stakeholders.
• Handling all Policy and HR related queries across EY India GDS.
• Maintaining SLA and handling work volumes with effective time management.
• Ensuring timely resolutions to the queries with proven accountability.
• Interacting with employee stakeholders in person, E mail, service tickets and chats.
• Responsible for clarifying all kind of queries regarding employment related letters and Background verification checks.
• Handling On boarding and off boarding queries.

Aug 2015 – Oct 2017 · 2 yrs 2 mos · Cochin Area, India

• Serving as the Level 2 subject matter Expert (SME) for Wipro Off boarding process.
• Handling employees’ issues, high-level escalations & critical people challenge every day.. Acted and resolved 1:1 over 350+ employee queries daily.
• Point of contact for all end to end HR related issues throughout employee lifecycle.
• Ensuring timely and quality support to employees reaching out to Operations team to ensure better employee experience.
• Owns and ensures that the team provides end-to-end HR Operations support to multiple stakeholders for Off Boarding process India location.
• Maintain smooth relations with various stakeholders so that HR exit operations work smoothly.
• Recommend improvements focused on operational efficiency and enhanced employee experience and provide these recommendations to leadership periodically.
• Maintain and ensure confidentiality of sensitive information among team members.
• Handling final settlement related escalations.
• Largely interacting with senior level leaders and handling queries within SLA through proper escalation metrics.
• Auditing employee files and giving background verification clearances.
• Handling On boarding activities, BGV’s, employment letters, new hire programs and briefing on talent management tools and employee practices of the organization.

Aug 2014 – Jul 2015 · 11 mos · Cochin

• Developing strategies to meet the demanded turnovers.
• Understanding client requirements for existing and upcoming quarters and source accordingly.
• Facilitating customers with all required information and act as the agent between the customers and Clients.
• Arranging face to face interaction between customers and clients.
• Supervising and handling the entire classroom sessions for various qualifying exams like IELTS.
• Handling various seminars and presentations across state as a part of our career enhancement programs for students.
• Assisting in employee hiring by reviewing applicant resume, short listing, telephonic interview, scheduling the face to face interview.