Dec 2022 – Mar 2023 · 3 mos · Mumbai, Maharashtra, India

• Enforcing sales volume by bringing in more bookings, events and corporate gatherings.
• Envisage potential business/events.
• Ensure a sustainable GMV to the assigned venues.
• Achieving assigned set of monthly targets.

Aug 2021 – Sep 2022 · 1 yr 1 mo

• Working Closely for Office & Business Expansion.
• Develop a Growth Strategy Focused Both on Financial Gain & Customer Satisfaction.
• Arrange Business Meetings With Prospective Clients.
• Keep Records of Sales, Revenue, Invoices etc.
• Build Long-Term Relationships With New & Existing Customers.
• Accomplishes Staff Results by Communicating Job Expectations; Planning, Monitoring, & Appraising Job Results.

Dec 2018 – Sep 2022 · 3 yrs 9 mos

• Customer Handling
• Debt Management
• New sales/ Tours / Closing the deal on spot
• Payment allocation / Payment processing for vendors
• Vendor negotiation / Management
• Event Organizing
• Centre cost control.

Oct 2017 – Nov 2018 · 1 yr 1 mo

• Customer Handling
• New sales/ Scheduling Tours / Closing the deal over the phone call for Virtual office Office space, Meeting room, Payment allocation

Jun 2016 – Oct 2017 · 1 yr 4 mos

• Customer Handling
• New sales/ Scheduling Tours / Closing the deal over the phone call for Virtual office Office space, Meeting room, Payment allocation

Feb 2015 – Jan 2016 · 11 mos · Mumbai Area, India

• Lead Generation, Lead Generation, Order Taking, Inbound and Outbound Sales, Customer Satisfaction Surveys,
• Today every IT service provider wants to enter the Cloud market. Big analysts predict this market to grow, Even though Cloud services offer instant benefits to all clients, running your own cloud service that can differentiate and make you stand out is painful and many times have met with disastrous results.
• 1) Working in market research team to discover additional sources of Company, Contact information and outlines methods of obtaining-information.
• 2) Using the Internet and variety of databases to search for business information, working with various automated information management systems, computer software and applications (word-processing and email) for client tracking and information retrieval purposes.
• 3) Identifying predictive sales triggers and unique sources to extract and interpret hidden data to analyze “low hanging prospects”.
• 4) Understanding overall US market potential and trends, establishing research methodology and designing formats for data gathering, discovering hidden sources, etc.
• Well acquainted with sites like Hoovers, Xing, Jigsaw, Zoom Info, One Source, LinkedIn, Manta, etc.

Aug 2007 – Dec 2014 · 7 yrs 4 mos · Mumbai Area, India

• Lead Generation, Order Taking, Inbound and Outbound Sales, Collection Service Calls, Up-Sell Programs, Customer Satisfaction Surveys, Loyalty Programs, Maintenance and Support Calls, Customer / Shareholder Enquiry and Information Lines, Welcome Calls, Complaint Management, After Sales Care
• We are the next generation call centre providing inbound and outbound voice support, back office solutions, and service management. With a major investment in people and technology, our strategy revolves around a relentless commitment to provide superior services using world-class technology. During our foray in the call center business, we have acquired substantial experience & expertise in B2B campaigns, especially selling ISP products like on-line yellow page business listing. We have got the right expertise because of our experience in terms of man hours given, We have also provided with inbound customer care service for more than 3 months. It implies that we have expertise in all processes involved whilst handling the yellow pages project. Processes such as quality, training, rostering breaks & shift management required for a yellow pages program have already been stream lined.
• We have expertise in running various B2B and B2C, Inbound as well as Outbound processes in US, UK, Australia and Canada such as Yellow Pages Listing, SEO, Website, Membership Programs, Mortgage, Telecom, Household Surveys, Diabetes Supplies, Health Supplements, Energy & Gas through lead generation, Surveys, Hot Transfers, IVR and Credit Card Pulling.