Shivam Agarwal — Co-Founder

As a co-founder of BumbleDry Laundry, I have successfully scaled the business to two locations in Delhi and Bangalore, serving over 50k customers with a consistent daily revenue of ₹100K+. Developed and deployed AI agents using Lovable with custom WhatsApp Business automation to handle customer queries and schedule pickups, reducing response time by 70% and doubling lead conversion. I have designed and implemented operational processes that increased efficiency by 30%, reduced customer wait times, and enhanced service quality across all units. I have also established strong customer acquisition strategies, driving a 150% growth in the customer base within the first 12 months and having a retention rate of 40% through product improvement, digital, offline marketing campaigns, and influencer marketing. Additionally, I have introduced a loyalty program that resulted in a 40% increase in repeat customers and a 10% higher average transaction value. Prior to this, I was part of the founding team of Rapido Auto, where I improved overall G2N by 15% by building the Nudge feature at a platform level, improved ride fulfillment funnel by 10% by building wait time charges, on ride booking, and multicast dispatch, and improved captain experience and supply with the driver app localization. I hold a Bachelor of Commerce degree from Shri Ram College of Commerce and a certificate in Product Management from Duke University. I am passionate about Product Management, entrepreneurship, innovation, and customer satisfaction.

Stackforce AI infers this person is a Product Management expert with a strong focus on AI-driven solutions in the B2C service sector.

Location: Bengaluru, Karnataka, India

Experience: 6 yrs

Skills

Product Management
Operations Management
Artificial Intelligence
Marketing Strategy
Product Marketing
Product Innovation
Product Design
Account Management
Business Analysis

Career Highlights

Scaled BumbleDry to two locations with ₹100K+ daily revenue.
Developed AI agents reducing response time by 70%.
Achieved 150% growth in customer base within 12 months.

Work Experience

BumbleDry

Co-Founder/Head of Product (1 yr 10 mos)

Rapido

Product (3 yrs)

Shree Balaji Associates ( FMCG &Telecommunication)

Product Lead (3 yrs)

Shree Balaji Associates

Product Lead (3 yrs)

The Live Love Laugh Foundation

Volunteer (2 yrs 10 mos)

Umeed A Drop of Hope

Intern (2 mos)

Jharkhand Gramin Vikas Trust

Intern (1 mo)

AIESEC

Growth Manager (2 yrs 1 mo)

Art of Living

Volunteers (2 yrs 1 mo)

Dhanbad Cricket Association

Cricketer (3 yrs 9 mos)

Education

Bachelor of Commerce - BCom at Shri Ram College of Commerce (SRCC)

Product Management at Duke University

Indian School Certificate (ISC) at De Nobili School

Indian Certificate of Secondary Education (ICSE) at De Nobili School

Bachelor of Commerce - BCom at Shri Ram College of Commerce (SRCC)

Shivam Agarwal

Co-Founder

Bengaluru, Karnataka, India6 yrs experience

Highly StableAI Enabled

Key Highlights

Scaled BumbleDry to two locations with ₹100K+ daily revenue.
Developed AI agents reducing response time by 70%.
Achieved 150% growth in customer base within 12 months.

Stackforce AI infers this person is a Product Management expert with a strong focus on AI-driven solutions in the B2C service sector.

Contact

Skills

Core Skills

Product ManagementOperations ManagementArtificial IntelligenceMarketing StrategyProduct MarketingProduct InnovationProduct DesignAccount ManagementBusiness Analysis

Other Skills

AI AgentsAI evalsAgenticAnalytical SkillsArtificial Intelligence (AI)Artificial Intelligence for BusinessArtificial Intelligence for DesignB2B MarketingBrand ManagementCommunicationConversational AICustomer Relationship ManagementData AnalysisDatabase QueriesDatabases

About

Experience

Bumbledry

Co-Founder/Head of Product

Jan 2024 – Nov 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

●Co-founded and scaled BumbleDry Laundry to 2 locations in Delhi and Bangalore, serving over 50k customers, with consistent daily revenue of ₹100K+.
●Built end-to-end franchise model (FOFO), successfully launching and selling the first franchise in Bangalore that turned profitable within 3 months. Drove ₹10L+ in revenues while strengthening brand presence, growth, and market positioning.
●Developed and deployed AI agents using Lovable with custom WhatsApp Business automation to handle customer queries and schedule pickups, reducing response time by 70% and doubling lead conversion.
●Partnered Bumbledry with Swiggy Crew (HNIs-focused app) to deliver premium laundry & DryCleaning services to a high-value clientele. This initiative strengthened customer acquisition in the top-tier market and drove a 10% uplift in overall business growth.
● Set up cost-efficient pickup dark stores across Bangalore, reducing operational costs by ~65% while boosting overall sales by 50%, significantly improving margins and scalability.
● Designed and implemented operational processes, increasing efficiency by 30%,
reducing customer wait times, and enhancing service quality across all units.
● Established strong customer acquisition strategies, driving a 150% growth in the
customer base within the first 12 months through product improvement,digital,offline marketing
campaigns and influencer marketing.
● Introduced a loyalty program that resulted in a 40% increase in repeat customers and a
10% higher average transaction value.
● Negotiated and secured strategic partnerships with local businesses, contributing to a
25% increase in B2B revenue.
● Improved user retention by 40% through targeted product enhancements and feature optimizations.

Search Engine Optimization (SEO)PMMProduct OperationsProduct ManagementProduct MarketingTeam Management+35

Rapido

Product

Jan 2020 – Jan 2023 · 3 yrs · Bengaluru, Karnataka, India · On-site

Part of the Founding Team of Rapido Auto from 5k rides to 15 lakh plus rides per day.
Improved overall G2N by 15% by building the Nudge feature at a Platform level.
Improved Ride Fulfilment funnel by 10% by building Wait time charges, On ride Booking, and Multicast Dispatch.
Improved Captain Experience and Supply with the Driver App Localisation.
Designed and conducted experiments to understand user affinity towards the service and lever for growth by Fare Estimate service positioning.
Improved Driver stickiness and Acceptance conversion in the platform by building with extensive User Research for Meter + Extra and Order Accept Screen Redesign
Revamp of Customer Waiting Screen (during order dispatch) leading to less wait time for the customer thus decreasing the drop-offs and cancellations. Overall Improvement in COBRA cancellation time increased by 16 seconds. Decrease in Overall COBRA % by 10%.
Led the team to solve Cancellations post-acceptance at Rapido
Built and reduced cancellation by 20% through a data-driven system for charging cancellation fees, which also decreased the burn by 90%.
Build a Custom Matching Research tool to do targeted research with high cancellations drivers and understand and solve the cause driving the cancellation.
Build an Offline ride identification system and Warning & Suspension for identifying rides taken offline by the drivers which led to a 10% decrease in overall Cancellation.
Launched Cab Service in metro cities as a SAAS Model, generating around 2 lakh daily rides.