Anjali Sachan

Operations Associate

Bengaluru, Karnataka, India11 yrs 3 mos experience

Highly Stable

Key Highlights

Achieved 89.47% loss reduction at Flipkart.
Automated reporting processes, saving 3 hours daily.
Expert in operations management and fraud investigations.

Stackforce AI infers this person is a seasoned operations and risk management professional in the E-commerce sector.

Contact

Skills

Core Skills

Operations ManagementLoss ReductionBusiness AnalysisRisk AssessmentFraud InvestigationsCustomer Escalation Management

Other Skills

Alumni AffairsAlumni RelationsAnalytical SkillsAuthenticationBalance SheetsBlockchainC (Programming Language)Client SatisfactionCross-functional CollaborationData AnalysisFinancial AccountingGeo-location-based processesGoogle SheetsIncome StatementsJavaScript

About

At the helm of Flipkart's operations team, my focus has been on driving process improvements and minimizing the impact of bad debt—a testament to my analytical acumen honed over 2.5 years in this role. Our team has consistently met targets, thanks to a blend of high-judgment decision-making and leveraging advanced tools like Looker to distill actionable insights from complex datasets. Prior to this, my contributions as a Senior Planning Analyst at mfine honed my ability to forecast and strategize for optimal resource utilization. Balancing the intricacies of operations management, I've cultivated a knack for spearheading initiatives that enhance efficiency and fortify transactional integrity, ensuring the organization's resilience and success.

Experience

Indian institute of management, indore

Alumni Coordinator

Apr 2025 – Present · 11 mos · Indore, Madhya Pradesh, India · On-site

Flipkart

Lead

Dec 2021 – Oct 2024 · 2 yrs 10 mos · Bangalore Urban, Karnataka, India · On-site

Led the RVP charter for external clients, implementing loss reduction initiatives like Open Box Delivery, resulting in an 89.47% reduction in losses.
Automated daily reports using Python, saving 3 hours per day and enhancing time efficiency.
Introduced a geo-location-based fake process, increasing adherence by 7% and improving pickup rates.

Loss ReductionPythonGeo-location-based processesOperations Management

Mfine

Senior Planning Analyst

Jan 2020 – Dec 2021 · 1 yr 11 mos · Bangalore · On-site

Reconciled monthly payments for external doctors and implemented demand-based supply planning to ensure financial accuracy and resource allocation efficiency.
Provided workload reports to management and collaborated with cross-functional teams on MIS and metrics management.
Developed and managed reports for replenishment performance, delivering insights to drive continuous improvement.

Financial AccountingResource AllocationCross-functional CollaborationBusiness AnalysisOperations Management

Amazon

Transaction Risk Investigator

Jan 2016 – Jan 2020 · 4 yrs · Bengaluru Area, India · Remote

Conducted weekly, monthly, and yearly business reviews with root cause analysis for strategic planning.
Shared insights with management to influence Amazon's vision and address fraud issues in the retail industry.
Investigated suspicious merchant activities to ensure a secure marketplace environment.
Identified product authenticity through analyzing Modus Operandi and authentication documents.

Fraud InvestigationsRoot Cause AnalysisProduct AuthenticationRisk Assessment

Flipkart

Senior Consultant

May 2014 – Dec 2015 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Analyzed consultant calls and escalations to provide timely resolutions for client satisfaction and operational efficiency.
Generated and validated daily reports on escalations and critical errors to ensure accurate tracking and resolution.
Monitored internal tools usage, overseeing issue additions and deletions for tool efficiency and accuracy.

Client SatisfactionOperational EfficiencyReport GenerationOperations ManagementCustomer Escalation Management