Jun 2025 – Present · 11 mos

• Spearheaded training initiatives across UAE operations, covering First Mile and Mid Mile (NHO, Refresher, and Cross-Training programs). Established the L&D function from the ground up, including content design, lesson planning, and LMS integration. Delivered training to 8,000+ employees, encompassing both permanent and temporary workforce. Partnered with the Process Development Team to pilot new operational processes and recommend improvements. Optimized learning efficiency, reducing the onboarding cycle from 35 days to 20 days through LMS enhancements and simulation-based learning. MH and NHO training programs, achieving 60% productivity in LC1, while driving cross-training and process refresher initiatives with a strong focus on reducing transfer loss and maintaining it below 0.10%.

Nov 2023 – Jun 2025 · 1 yr 7 mos · On-site

• Responsible for all training and development initiatives for blue-collar and white-collar employees at the [City] location. Designed and delivered engaging training programs on process workflows, soft skills, and technical proficiencies for blue-collar and white-collar employees, resulting in enhanced process efficiency and skill enhancement. Developed and implemented a "Pick School" training simulation, leveraging gamified learning experiences to improve employee engagement and knowledge retention. Created and implemented BOOSTA modules for inventory management, providing employees with practical tools and strategies to optimize inventory control and accuracy. Conducted training programs for new hires and existing employees to ensure a smooth transition and adoption of new processes and technologies related to warehousing and order fulfillment. Developed and maintained a comprehensive training calendar, aligning training initiatives with business objectives and operational needs.

Nov 2023 – Nov 2024 · 1 yr · On-site

May 2022 – Feb 2024 · 1 yr 9 mos · Bhiwandi, Maharashtra, India

May 2022 – Oct 2023 · 1 yr 5 mos

• Designed and delivered impactful training programs tailored to regional needs, covering a wide range of topics including process workflows, safety protocols, and customer service, leading to improved employee performance and operational efficiency. Conducted engaging training sessions for white-collar employees on diverse topics, ensuring consistent knowledge transfer across departments and promoting a cohesive learning environment. Developed and maintained a comprehensive training calendar in close collaboration with regional heads and operations teams, aligning training initiatives with business goals and operational requirements. Monitored field performance, provided on-the-job training (OJT) to address performance gaps, and delivered constructive feedback to enhance employee proficiency and drive continuous improvement. Customized training content to accommodate specific regional requirements, ensuring relevance, effectiveness, and successful knowledge transfer for diverse learner groups. Played an instrumental role in cross-training initiatives, enabling employees to acquire multiple skills and enhance operational flexibility, promoting a culture of shared responsibility and team support.

Jan 2020 – Jan 2021 · 1 yr

• Developed and delivered comprehensive training programs for new hires and refresher courses for existing employees, covering process workflows, standard operating procedures, and safety protocols, ensuring operational efficiency and standardization. Designed and implemented a system for tracking and managing performance metrics for all associates, enabling data-driven insights to identify areas for improvement and track individual progress. Conducted timely cross-training initiatives to maximize the ratio of associates with multiple skills, enhancing operational flexibility, and streamlining workforce allocation during peak seasons. Established an effective Ambassador Management system, empowering experienced associates to mentor and guide their peers, fostering a culture of knowledge sharing and continuous improvement. Collaborated closely with Operations and Central Flow teams to ensure seamless process execution, adherence to standard work practices, and effective communication channels between departments.

Apr 2018 – Jun 2022 · 4 yrs 2 mos

• L&D process assistant