Keshav Shukla

Director of Engineering

Mumbai, Maharashtra, India8 yrs 7 mos experience

Key Highlights

Expert in UPI payments and financial inclusion.
Proven track record in managing banking alliances.
Strong focus on data-driven decision making.

Stackforce AI infers this person is a Fintech expert with a strong focus on payment solutions and business strategy.

Contact

Skills

Core Skills

Product ManagementBusiness StrategyBusiness DevelopmentBusiness AnalysisProject Management

Other Skills

Automation projectsBanking alliancesBanking relationsBharat Bill paymentsCC++Digital invoicingDispute managementERP integrationsElectronicsEmbedded SystemsMarket ResearchMarket opportunitiesMarketing StrategyMatlab

About

I have been contributing my bit in financial inclusion especially UPI payments since ~8 years. Currently leading alliances however my stints have revolved around product, strategy and building platforms/logics for business process improvement engagements. In doing so, my objective is to bring value to the peers, merchants and partners. When it becomes hazy, I seek data for decisive & rational decision making. Having associated with scheme like NPCI and prominent fintech players, I find interest in analysing the data gathered from ecosystem to enhance our product offering in order to scale GTV since directly own P&L for offline payments, add revenue lines and derive strategic initiatives. I embrace process and find myself captivated in implementation phase were the stories built are performed and impact on journey is reflected in real time. Maintaining healthy and cordial relations with all the stakeholders in the ecosystem to have seamless business and collaborations. Once off screen, I find solace in visiting countryside and try exploring my passion.

Experience

Mosambee

Director

Mar 2025 – Present · 1 yr · India · On-site

Managing one the India’s largest merchant acquiring Bank on the rails of UPI, PoS terminals, ERP integrations & VAS.
1. Managed to commence omni channel platform for merchants under HDFC Bank Collectnow program
2. Apart from SaaS based installation, managed to roll out Opex & Direct acquiring, for proliferation
3. ERP integration on POS as well as AIO Soundbox for facilitating VAS on integrated merchants
4. On POS front, certified multiple OEM's on to scale TIDs across models
5. Successfully won RFP's for deployment of POS & Soundboxes with top acquirer Banks
6. Penetrated solutions loaded with modular integration with specific use cases
7. Working on a one of industry first solutions for the offline merchant to scale up their revenue utilising the same POS terminal & Soundboxes

UPIPoS terminalsERP integrationsVASProduct ManagementBusiness Strategy

Razorpay

Senior Manager

Jul 2023 – Sep 2025 · 2 yrs 2 mos · Mumbai, Maharashtra, India · On-site

1. Leading Banking alliance and managing HDFC Bank as part of portfolio
2. Launched UPI soundbox for SQR, DQR coupled with NFC and Tap n Pay like robust features
3. UPI Pocket soundbox for use cases like fare & parking collection
4. Launched DCC on PoS to have wider acceptance of cards with edge use cases
5. Managed to get different POS/OEM ready with all the schemes acceptance
6. NCMC acceptance for retail and smart mobility
7. Digital invoicing for customers on POS and UPI with wide test cases like demographic and commercial PoV centric advertisement

Banking alliancesUPI soundboxNFCDigital invoicingBusiness DevelopmentProduct Management

Pine labs

Manager - UPI

Mar 2022 – Jul 2023 · 1 yr 4 mos · Delhi, India

1. Managing banking partners majorly ICICI and HDFC Bank for stabilization of UPI & POS businesses
2. Core member of leadership calls to have UPI P&L equivalent to DC & CC channels
3. Identified market opportunities for larger TPV during festive seasons
4. Addition of features in VAS products to grow revenue merchants and explored new ways to generate revenue from banks as well.
5. Improved transaction success rate and currently riding with 96.7 %
6. Introduced sonic tone, reverse timer on pine terminals and splash tray to enhance UX
7. Suggested vital upgradation on UI like Static QR on home screen, UPI channel in among top 3 payment options, abort QR, retrieve QR etc for merchants to ride seamless acceptance
8. Identified UPI edge cases and recommended NPCI to release operating circular/guidelines
9. Trained PAN India sales team and FSR leads on UPI flow and FAQ regarding terminal errors
10. Customized reports in internal back-office system for merchants to meet business test cases
11. Publishing weekly and monthly metrics to senior management on product efficiency

UPI stabilizationMarket opportunitiesTransaction success rateProduct ManagementBusiness Strategy

Tata digital

Business Analyst

Dec 2020 – Feb 2022 · 1 yr 2 mos · India

Fortunate to be part of build team and contributed by bit in :-
1. Framing process for Bharat Bill payments system (COU and BOU) and Marketplace, TataNeu Bundles.
2. Played an pivotal role in designing the recon and settlement logic with vendor.
3. Been very instrumental in arranging complete requirements from loyalty partner.
3. Brought all attributes from Payment gateways to ensure secure and seamless check out experience.
4. Liaised with internal developers to trouble shoot and have controls in place to mitigate revenue leakage.
5. Managed to perform SIT and identified that all test cases are covered.
6. Post SIT, performed UAT and ensured that intended result is being delivered as outcome.
7. While in CUG, gathered feed back from stakeholders and framed BRD on new test cases.
8. Finally, once in live environment we launched a friction free and impeccable bill payment platform and Bundle market place across India concomitant trouble shooting.

Bharat Bill paymentsProcess designUser acceptance testingBusiness AnalysisProject Management

Bharatpe

Lead Banking solutions

Dec 2019 – Dec 2020 · 1 yr · New Delhi Area, India

Shared table with co-founder and founding member in framing processes that bought stabilization to product and helped attaining industry bench mark :
1. Farmed chain of processes to improve and stabilize UPI collections as well as pay-outs.
2. Penned process document and managed to get the same executed with accuracy.
3. Commissioned technical logics to monitor and improve SSR .i.e. settlement success ratio.
4. Handled complete DMS (dispute management system) merchant and regulatory.
5. Learnt a lot on how to grow organic and inorganic businesses.
6. Visited merchants in South Delhi to understand pain and issues with UPI QR and POS machines., collected feedback from ground and brought new developments to enhance merchant experience.
7. Maintained cordial relations with banks and assisted banking alliance teams to arrange solutions and API's within stipulated timeframe and troubleshoot issues, if any.

UPI collectionsDispute managementMerchant relationsBusiness DevelopmentProduct Management

National payments corporation of india (npci)

Asst: Manager UPI & IMPS

Mar 2017 – Jul 2019 · 2 yrs 4 mos · Hyderabad Area, India

Worked closely with NPCI senior management in framing various BRD's to achieve higher success transaction rates for UPI :
1. Trained all member banks riding on UPI rail to commence filing of terminal statuses for deemed approved transactions ( timed out parlance) in URCS.
2. Assisted all the RRB and cooperative banks in understanding and implementing 3- way recon system, CBS v/s Switch v/s RDF
3. Brainstormed and commissioned strategy to reduce wrong credit vide implementing WRC .i.e. wrong credit chargeback
4. Gathered feedback from fintechs and banks regarding delayed reversal of funds in customers account and roped in DRC and RRC, debit reversal confirmation and refund reversal confirmation.
5. Let multiple automation projects to have concrete controls in place and increase productivity and efficiency of the team.
6. Worked closely with vendor in building logics for back office system so that complete test cases are appropriately covered, performed UAT followed by CUG and then handled production movement concomitant troubleshooting.
7. Liaised with banks to help institution improve the transaction success ratio vide implementing standard practices across UPI ecosystem.

Transaction success ratesBanking relationsAutomation projectsBusiness AnalysisProject Management