Jan 2025 – Jul 2025 · 6 mos

• ✔ Spearheaded 4+ Large-scale Order to Cash implementations for the Enterprise clients across the global regions involving the cross modules & high complexity due to country-specific nuances.
• ✔ Led 5 Projects having multiple rollouts for the global regions parallelly.
• ✔ Achieved a 50+ Net Promotor Score (NPS) and drive long-term customer retention for 30+ Europe & APAC Fortune 500 customers by delivering continuous value & customer satisfaction.
• ✔ Led & mentored a team of 15 Consultants delivering 10+ major projects providing the clients 60%+ automation and an FTE saving of 45%+
• ✔ Designed and Implemented the Optimized AI/ML data-driven solutions improving the Collections efficiency by 25% and savings of upto $100K annually leading to zero churns ensuring the customer retention.
• ✔Conducted a thorough data analysis during Design sessions to provide preliminary Mutually Agreed Success Criteria (MASC) which provides the foundation for the clear expectation from the client helping in the successful project outcomes.
• ✔ Accelerated the user Adoption by 30%, designing the structured TO-BE that improved the platform efficiency for Cash team enabling seamless reconciliation & reporting aligning with the business objectives along with the policy compliance.
• ✔Led workshops & custom-curated OTC enablement programs as a part of L&D team for the 100+ HighRadius & its Partner Consultants enhancing the Product knowledge and smooth implementation of OTC solutions.
• ✔ Conducting value Analyses to quantify the anticipated benefits and ROI of the proposed solutions for the alignment with client on TO-BE process.
• ✔ Collaborating with Product teams to analyze the competitive landscapes and conceptualize the new features that align with the market trends and leveraging the data insights to outline the Product roadmaps for such enhancements and guide strategic decisions.
• ✔ Actively participated in the hiring and Onboarding of new interns nurturing talents within the organization.

Jan 2024 – Dec 2024 · 11 mos

• ✔ Led end-to-end Order to Cash Implementations for 10+ Enterprise & mid-market clients ensuring the successful deployments and increased user engagement.
• ✔ Worked closely with 6+ cross-functional teams across the departments to resolve the client escalations ensuring the response time is minimized and cut the system downtime by 8%.
• ✔ Delivered the training to the 50+ client super users & end users and refresher training to improve the platform engagement and reducing the post-implementation support requests by 40%.
• ✔ Identified and engaged in the cross-sell and up-sell opportunities for Fortune 500 companies (Like Honeywell, Unilever, Pfizer, S&P etc.) boosting the ARR by 15% enabling CFOs and finance leaders to drive the financial automation.
• ✔ Providing strategic consultancy to the clients by sharing the insights & best practices to be followed to streamline the current processes and enhance the overall efficiency.
• ✔ Through the constant efforts throughout the project I enable the Organizations to achieve the significant milestones & improvements in their Order to Cash cycle and help them in driving the enhanced productivity, accuracy & financial performance on a global scale.
• ✔ Played a pivotal role in streamlining the processes by orchestrating the integration of Salesforce with HighRadius tools leveraging my leadership capabilities and technical acumen.
• ✔ Taken the initiative to document and streamline the processes enhancing the ground level execution and contributing to the overall growth of the company by reducing the Implementation time by 30%.
• ✔ Generated the reports from Salesforce to track the the project milestones & KPIs like performance indicator and lagging indicators for the smooth implementation of the project.
• ✔ Assisted the colleagues & team members in troubleshooting & overcoming the challenges faced throughout the project cycle.

Apr 2022 – Dec 2023 · 1 yr 8 mos

• ✔ Simulation of an initial data provided by the client to estimate the Straight-through Automation rates and analysis of Exceptions which can be controlled by the client and their customers to improve the overall Automation rates after configuration of the product and hence, proposing expected Automation Rates accordingly.
• ✔ Configured the product with the help of FRD & BRD and conducted SIT and multiple UATs to improve the overall efficiency. Migrated code and Business Rules from testing environment to Production during Cutover and provided post Go-Live support during Hypercare. Coordinated with the product and support team for any issues related to Build or agent restart. Provided KT sessions to Customer Support team for any post Hypercare issues.
• ✔ Conducting End-User Training Demos with the Client Business Team to familiarize them with the product by providing them an in-depth walk-through of the user interface and system functionalities which help them understand the automated workflow of applying cash while drawing parallels between their AS-IS and TO-BE state of the overall process.
• ✔ Lead the entire SDLC cycle with key stakeholders and SMEs.
• ✔ Streamlined the OTC flow for global scoped business and increased the automation upto 50-60% in terms of clearing invoices in the ERP.
• ✔ Responsible for updating RAID log to track the issues & actions to effectively track the project for better visibility to client business team.
• ✔ Identified Out of Box(OOB) solutions for client's requirements and any existing gaps in the current process using FIT-GAP Analysis.
• ✔ Liaison with client's banking partners (BofA, RBC, WF, JPM etc.) for integration with HRC product.
• ✔ Setting up interfaces with client system for in/out files and carried out unit testing (PGP encrypt, SFTP).

Jan 2022 – Apr 2022 · 3 mos

• ✔ Felicitated many times by supervisor & clients for phenomenal improvements of almost 70% in ISOW approval flow along with its signing off and reduction of response time towards the requirement fulfilment by almost 50%.
• ✔ Sole responsible for creating the new project codes for whole Belgium FS region, allocating the resources working on it and also assisting them with issues related to time entry.
• ✔ Responsible for liaison with Account Executive, Practice Unit Managers, Project Managers, Account Managers, resources and other supporting teams like HR team, Account PMO team for having the resources on-boarded at the client location.
• ✔ Responsible for publishing many weekly, bi-weekly, monthly and daily reports such as Account Overview(Missing Time), Practice Overview , Advance Time entry notifications , Resource Management (RMG) Reports , Bench Reports, Daily Assignment Overview etc. to the senior Management and stakeholders of CE region.
• ✔ Responsible for coordinating with various support teams within CE region for Clarity application(time booking tool), GFS(Global Financial System) application and expense rejection issues which resulted in the reduction of issues by almost 30% that improves the revenue forecasting in P&L account of CE region especially Netherlands & Belgium by almost a substantial margin.
• ✔ Responsible to optimize the existing processes that are used within the team and provide leaner solutions by adapting Kanban board and providing & regularly updating the SOPs for various processes which resulted in the reduction of response time by 30%.
• ✔ Lead the mobility related queries for the resources travelling to Netherlands & Belgium especially the landed/seconded resources by liaison with IMT & HR.
• ✔ Lead the Month End Closure (MEC) activities for Benelux.
• ✔ Liaison with Invoicing team (FSSC Team) to help them to generate the invoices correctly to the client.
• ✔ Pre-Employment Screening(PES) or VOG of employees for the specific clients in NL Region.

Nov 2019 – Dec 2021 · 2 yrs 1 mo

• ✔ Provided the implementation of SHU-HA-RI 2.0 , Upgrade to SHU-HA-RI, which includes the complete shift of technology from Angular JS to Vue JS and representation of data in graphical format, 3D-charts.
• ✔ Responsible for testing and sanitizing of all enhancements related to Phase 1 Go Live of the project on cloud.
• Project Name :- EDO–Ops BI
• Client Name :- Hartford Casualty Insurance, U.S
• ✔ Developed and delivered the custom services for the customization to add/extend the pre-existing data (such as party, organization, person) and store the data in database.
• ✔ Developed queries to extract the data from tables to provide the holistic view of customers.
• Technologies used : Rational Application Developer(RAD),IBM WebSphere Application Server(WAS)
• ✔ Provided the support to Global Cards & Payments Practice in scheduling the multiple-round interview drive for external candidates.
• ✔ Served as interview panelist for the above practices for Round 1 interview and filtered the candidates accordingly.
• ✔ Supported the Global Cards & Payments Practice by leading a team of 350 fresher candidates helping them to upskill and acing an interview.
• ✔ Volunteered to become a Buddy under Nurture initiative, Capgemini to provide support to incoming college hires in their early days.
• Worked as a PMO Consultant for Global Operations FS Continental Europe.
• The Operations Team caters to various departments like HR, RMG, Account Teams, Staffing, Finance, etc. both for onshore and offshore environments for the clients of CE region which includes ABN AMRO, Euroclear, Nationale Nederlanden(NN), De Nederlandsche Bank(DNB), BNP Paribas Fortis(BNPPF), Swift, ING, Solvus, P&V, European Payments Initiative(EPI) etc.
• ✔ Provide the support towards the Continental Europe region which consists Netherlands, Belgium, France, Germany, Sweden and Poland.
• ✔ Responsible for creating Inter Statement of work(ISOW) & contracts for Netherlands, Belgium FS employees whenever there are cross-border assignments.

Sep 2018 – Oct 2019 · 1 yr 1 mo

• Project Name :- CapBook Service
• ✔ Designed a web application that provides online platform to interact with the people within the organization (Capgemini).
• ✔ Developed a RESTful web service both at front end and backend using spring boot, Data-JPA and visual studio code (VSC).
• Technologies used : Java 1.8, Spring boot, Spring Security, Spring MVC, Restful Service, Maven, Data JPA.
• Database : Oracle.
• IDE : STS
• Project Name :- SHU-HA-RI
• Client :- ABN AMRO, Netherlands
• ✔ Developed and delivered the customization for the automated and ad-hoc generation of reports to client to enable the status of skills mapping of employees.
• ✔ Conceptualized and developed the comprehensive checks for implementing multi-tiered approval system for all updates related to supervisor update, training mandate, upskilling and submission of assignments and ratings.
• ✔ Developed and implemented the skills mapping of associates categorized in different teams on the basis of some common skills possessed by them and post mapping, each team/associates is mapped to certain set of skills to be attained as identified by client according to the current requirements.
• ✔ Designed and developed the process of trainings attained by each associate for upskilling and maintained the records for certifications achieved post training which also includes implementing the multi-tiered approval system from trainer and supervisor.
• ✔ Implemented some other features in existing applications by enhancing the availability of data across various stakeholders in the account.
• ✔ Conceptualized and developed the comprehensive checks for implementing the combo-rating system provided to associates basis their current performance in assignment they work upon and trainings provided.
• ✔ Developed and headed the testing team to ensure the comprehensive coverage of the application.
• Technologies used : Angular JS, Java
• Database : Oracle

May 2017 – Jun 2017 · 1 mo · Dhanbad, Jharkhand, India

• Research includes various topics. Some of them are :
• 1. OCB Switch
• 2. Power Plant
• 3. Mobile
• 4. Transmission
• 5. Microwave
• 6. Broadband