Apr 2015 – Present · 10 yrs 11 mos

• My experise as HR Manager with over 19 years of experience including administration and recuriment. Complete Staff Data Base, maintaining Personal Files, Pay-roll processing, Staff Coordination. Distribute Health smart card, office stationary, uniform, Safety Measures, mobile conveyance bill reimbursements. Insurance inputs, new addition deletion, medical reimbursement settlement, recovery of documents.
• HR policies formation and implementation Handling disputes, day to day issues and initiating disciplinary actions.Provisioning for Salaries & other incentives provided to employees.Exit / Separation formalities.Coordinating with consultants & vendors. Handling a team of hr executives, customer care, team management Skills, exposure in inbound skills.
• Regular Team meetings with constant flow of information and knowledge dissemination. Expertise to handle a team of executives & staff of 4500 with responsibility. Team building & leadership quality; staff motivation & retention ; inter departmental development & management.

Oct 2007 – Mar 2015 · 7 yrs 5 mos · Indore Area, India

• Handled a team of 30-40 customer care executives, team management Skills, exposure in inbound skills.
• As a UM measured by ability to adherence to SLAs and the accuracy and consistency of reporting results. Process related queries and process updates.
• Updating the SOPs & documenting any process changes.
• Regular Team meetings to ensure constant flow of information & knowledge dissemination. Cross train Team Members
• Appropriately use Rewards & Recognition to energize, motivate Team Members, Handle all logistics related issues: roster management, shift rotations.
• Leave planning, Managing Compensatory Offs, Unscheduled Leave Initiating Disciplinary procedure in conjunction with HR and Reporting Manager. Responsible for all aspects of a company’s operation.
• Ensure availability of all process documents & other resources required for the production /service to be supplied to customers.
• Project the requirements to management to get the required resources
• Plan, direct & coordinate various aspects of operating area. Providing resources includes infrastructure, human resources & work environment, ensure the delivery, efficiency of service provided, Conducting Management review meetings, Review performance of Team Leads & KPI, customer complaints & reviewing customer feedback. Ensure that operations run smoothly & according to company policy, vendors & suppliers are properly compensated & continue to meet the needs of the company.
• Reports to Top Management on the operational efficiency.
• Directly responsible towards fostering the development of team by motivation, ensuring career advancement, long-lasting & fruitful relationship of the team with the Company through timely & constructive feedback & counseling.
• Responsible for selecting, training, developing, and managing performance of direct reports in area of specialty; & mentoring, coordinating, planning, providing direction for work group in accordance with the organization’s policies & applicable legal requirements.

Mar 2006 – Jun 2007 · 1 yr 3 mos · Indore Area, India

• As a team leader responsible for customer relationship management and deploying associated tools for creating/improving loyalty among new/existing customers. Currently the team is looking generate leads and close the leads to achieve sales.  With the help of the organization,, increase business productivity through up-gradation of knowledge and selling.

Feb 2003 – Sep 2005 · 2 yrs 7 mos · Indore Area, India

• Served all the possible fields of Customer Relation nad HR Department, under one umbrella of OTG business like Gujarat Mercantile Credit Cooperative Society ltd.(GMCSL). The missions of the institution is to provide Para banking services to its members and also provide total solution in the business of Insurance & Tele (Reliance Infocom) and Stock broking (Sunidhi) by becoming Broker. Another portfolio is advisory, leasing, hire purchase, deposit mobilization and risk management services.
• Coordinating in Recruitment Induction Programs
• Responsible for complete joining and orientation Formalities of new employees.
• Maintained Database and Personnel File
• Processed the Exit Interview, full & final settlement and released Service Certificates
• Mandatory protocols of new joiners like that of Thumb Impression, Electronic Identity Card, Visiting Card, Mail ID, and letter.
• Looking for  Absconding letter .Joining detail data, Visual training  presentation for various department on attendance system
• Plan, organize, and conduct induction programmed, devise the orientation plan for the new joiners.

Oct 1998 – Mar 2001 · 2 yrs 5 mos · Indore Area, India

• Through customer care team, brings all types of quality services provided to direct customers and continuously identifying new directions for products & services (such as Marketing, Operations, etc) also Ensuring quality services, by building strong direct customer communication and customer service skills. All with the aim of building a strong relationship with customers, retaining churning customers, enhancing revenue by cross selling and up-selling. Preparation of ISO-9002 related documents, training and awareness of  reports.