Ankur Jain

Product Manager

Gurugram, Haryana, India12 yrs 8 mos experience

Highly Stable

Key Highlights

14 years of experience in automobile industry
Expert in digital transformation and customer satisfaction
Published articles on industry enhancements

Stackforce AI infers this person is a seasoned professional in the automotive industry with expertise in digital transformation and customer relationship management.

Contact

Skills

Core Skills

Product ManagementStrategic PlanningProject ManagementChange ManagementBusiness AnalysisBusiness DevelopmentDigital TransformationOperational EfficiencyCustomer Satisfaction

Other Skills

Advanced Marketing ResearchAgile MethodologiesBusiness OwnershipCRM Dynamics 365CommunicationComplaint ManagementConflict ManagementContinuous ImprovementCustomer Relationship Management (CRM)Customer Service ManagementDealer ManagementJiraKey Performance IndicatorsLean Six SigmaNegotiation

About

Automobile Professional with ~14 years of work experience in Automobile majors including Toyota Motor Europe, Mahindra Trucks & Buses, Maruti Suzuki and Honda Cars India in Sales and Marketing verticals. - Experience include domains of business development, network expansion, profit consultation, customer satisfaction, grievance handling, process adherence and training & auditing. - Experience also include Project Management and Product Management roles for last two projects >> One for HVAC US client and other one for US Tech Major. At the moment, handling the Accessories Management for Japanese Auto major for Pan-E region. - Responsibilities include Strategic Consulting, Requirement Gathering and Elicitation, Change Management, Deployment and Incident Management - Currently looking after enhancements in Auto industry like Shared Mobility, Telemetry, Connected Cars, Intelligent Workshops, Post COVID Customer Experience, etc. - Published two articles on DMS Enhancements and Introduction to Costing for Tangible and Commodity markets, and worked in 15+ RFPs for business growth - Well versed in Agile Methodology and Lean Six Sigma. Technical skills include Jira, Advanced Marketing Research, CRM Dynamics 365, Pricing Analytics, Product Information Management, etc.

Experience

Agco corporation

Senior Product Owner

Aug 2023 – Present · 2 yrs 7 mos · Gurugram, Haryana, India · Hybrid

As a Senior Product Owner (PO) for the warranty data domain, I play a key operational role within the team of the Data Product Manager (PM) to own the data product vision and strategic road map for the warranty data domain in the enterprise.
Responsible for requirement elicitation and closely collaborating with business and technical teams for refinements.
Furthermore, I play an integral part in communication to internal and external stakeholders and evangelize the value of scalable data management practices.
Data Product Management team in AGCO is responsible for owning all data including customer, dealer, product, telemetry and other domains throughout its lifecycle to ensure high quality, consistency, data security and data protection

Product ManagementStrategic PlanningBusiness OwnershipProduct ownerWarrantyProduct data+1

Toyota motor europe

Business Consultant

Dec 2021 – Jul 2023 · 1 yr 7 mos · Brussels Region, Belgium · On-site

Handling Accessories and Parts business operations in conjunction with Service IT support and change management. This is for Japanese Auto Major in Europe. Managing the backlog, understanding client’s requirements and ensuring a smooth digital transformation of Accessories strategic changes live!

Conflict ManagementPeople ManagementAgile MethodologiesCommunicationProject ManagementProduct Management+9

Infosys

Senior Consultant

Mar 2020 – Dec 2021 · 1 yr 9 mos · Hyderabad, Telangana, India

Domain Consulting | Subject matter expert
Worked with a technical major for CRM operations implementation for NAM as Project Manager
Recently completed a project for HVAC client on Bid Analytics System and Pricing guidance as Product Owner and Business Analyst
Represented Infosys in Protection Services, Risk and Compliance RFP for a technical major
Participated in various RFPs/RFQs and published two whitepapers on Automobile trends, SME for digital trends, shared mobility, customer success, etc.

Conflict ManagementPeople ManagementAgile MethodologiesProject ManagementWarranty AdministrationChange Management+7

Honda cars india ltd

2 roles

Business Manager

May 2017 – Apr 2019 · 1 yr 11 mos

Responsible of Business Development, Digital Transformation, Revenue Generation, Customer Satisfaction & Client Portfolio Management for territories like Mumbai and Madhya Pradesh.
Implementing and driving digital transformation tools like Honda Connected Cars,
iWorkshop , Oracle BI, etc. end to end from ideation till deployment. Consulting dealers for network expansion based on capacity utilization. Helping dealers in their operations for growth in revenue, increased vehicle inflow, profitability, warranty, customer satisfaction and overall P&L. Responsible for Allied Businesses such as Extended Warranty, RSA, Connected Car devices, HCMP & Allied products Battery and Tyres , etc. Attending customer grievances and resolving them amicably, including OlaCabs,
Uber, Meru Cabs, ORIX, LeasePlan and other aggregators.

Conflict ManagementPeople ManagementComplaint ManagementCustomer SatisfactionDealer ManagementRevenue Analysis+9

Area Manager

Apr 2015 – Apr 2017 · 2 yrs

Responsible of Business Development, Digital Transformation, Revenue Generation, Customer Satisfaction & Client Portfolio Management for territories like Odisha, Eastern UP & West Bengal.
Implementing and driving digital transformation tools like Honda Connected Cars,
iWorkshop , Oracle BI, etc. end to end from ideation till deployment. Consulting dealers for network expansion based on capacity utilization. Helping dealers in their operations for growth in revenue, increased vehicle inflow, profitability, warranty, customer satisfaction and overall P&L. Responsible for Allied Businesses such as Extended Warranty, RSA, Connected Car devices, HCMP & Allied products Battery and Tyres , etc. Attending customer grievances and resolving them amicably, including OlaCabs,
Uber, Meru Cabs, ORIX, LeasePlan and other aggregators.

Conflict ManagementPeople ManagementComplaint ManagementCustomer SatisfactionNegotiationBusiness Analysis+8

Maruti suzuki india limited

Territory Manager

Nov 2012 – Mar 2015 · 2 yrs 4 mos · Mumbai, Maharashtra, India

Was handling territories like Mumbai, Konkan and Goa for client’s profitability, customer satisfaction and operational enhancements.
Improving the operational efficiency of dealer processes by implementing poka yoke, Kaizen and Niguri. Consulting dealers for network expansion based on capacity utilization, growth in revenue, increased vehicle inflow and profitability. Conducting audits, streamlining operations, forecasting service inflow and handling grievances and warranty issues of customers including Ola, ORIX, LeasePlan, TabCab, etc. Handling RSA single-handedly for entire West 1 Region with 0 Top Management
escalation.

Conflict ManagementPeople ManagementComplaint ManagementCustomer SatisfactionNegotiationBusiness Analysis+7