Vikas Aggarwal — Associate Partner

With over 29 years of experience in IT infrastructure service delivery and business development, I am a Delivery Manager /Director at Infosys, responsible and accountable for IT Infrastructure service delivery, Infrastructure Transformation, SRE transformation, AI Ops, business development activities and P&L for global clients. My mission is to enable customer success and satisfaction by delivering excellence, innovation, and automation in digital services, infrastructure ops/transformation, network and end-user computing. I have successfully managed a portfolio of global clients in the communication, media, telecommunication, energy, and resources sectors, with a team of 600+ FTEs and an annual revenue of ~46M USD. I am also responsible for farming/ account growth, service transformation roadmaps, EOSL remediation, and escalation management. In addition, I have a strong track record of anchoring and winning multiple large CIS/ Infra deals in the datacenter Infra, cloud, network, and digital space, contributing end-to-end from RFP, orals, due diligence, to contract document, knowledge transfer to steady state using onshore /offshore infrastructure support models, following the best practices of ITIL, ISO, and CMMI methodologies. Helped global clients to setup offshore delivery centers and successfully managed.

Stackforce AI infers this person is a seasoned IT infrastructure leader with expertise in cloud services and service delivery management.

Location: Pune, Maharashtra, India

Experience: 30 yrs 5 mos

Skills

It Infrastructure Management
Service Delivery
Cloud Infrastructure Management
Client Management
Program Management
It Service Delivery
Infrastructure Management
Network Infrastructure Management
Information Security

Career Highlights

29 years of IT infrastructure service delivery experience
Led teams of over 600 FTEs with significant revenue impact
Expert in cloud migration and service transformation

Work Experience

Infosys

Delivery Manager (Director) - Cloud & Infrastructure Services (4 yrs 8 mos)

Group Project Manager - Cloud & Infrastructure Services (4 yrs 9 mos)

Senior Project Manager - Cloud & Infrastructure Services (3 yrs 8 mos)

SunGard - now FIS

IT Service Delivery Manager (3 yrs 3 mos)

Tech Mahindra (formerly Satyam Computers)

Manager - Network & Systems | Regional IT Head (9 yrs 7 mos)

PC Solutions Pvt. Ltd.

Tech/ Team lead - Customer Services (1 yr 8 mos)

Yamuna Syndicate Ltd. Delhi

Wipro - Sr Customer Support Engineer (2 yrs 9 mos)

Education

Bachelor of Engineering (B.E.) at Savitribai Phule Pune University

Leadership Development Program at Indian Institute of Management Ahmedabad

at Himachal Board

Vikas Aggarwal

Associate Partner

Pune, Maharashtra, India30 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

29 years of IT infrastructure service delivery experience
Led teams of over 600 FTEs with significant revenue impact
Expert in cloud migration and service transformation

Stackforce AI infers this person is a seasoned IT infrastructure leader with expertise in cloud services and service delivery management.

Contact

Skills

Core Skills

It Infrastructure ManagementService DeliveryCloud Infrastructure ManagementClient ManagementProgram ManagementIt Service DeliveryInfrastructure ManagementNetwork Infrastructure ManagementInformation Security

Other Skills

AI OpsAccount FarmingApplication SupportBusiness ContinuityBusiness DevelopmentClient SatisfactionCloud ComputingCloud ServicesCustomer SatisfactionData Backup ManagementData CenterData Center TechnologiesDatacenter TransformationDesign ThinkingDisaster Recovery

About

Experience

Infosys

3 roles

Delivery Manager (Director) - Cloud & Infrastructure Services

Promoted

Jul 2021 – Present · 4 yrs 8 mos

Performed Portfolio Delivery unit Head / Director client facing role. Responsible and accountable for US and Australia/ APAC based Communication-Media, Telecommunication, Energy and Resources Clients
Managed multiple large clients globally, Team size 600+ FTEs, annual revenue size ~46MUSD for Service Delivery, creating service transformation roadmaps, account growth, client satisfaction, P&L and people management. Strong track record of consistent delivery excellence, escalation management, and achieved 100% CSAT
Anchored multiple large deal RFPs in Datacenter Infra, EUC, Compute, Cloud, Network, Digital space. Won 5 large deals in last 5 years (2019-2023).
Supported clients in their Cloud migration journey, 5G rollouts (Telcos), cost optimization and improving customer delight index.
Created SRE (site reliability engineering) roadmap for global client

Site Reliability EngineeringAI OpsTelecommunicationsDriving ResultsTeam ManagementSecurity Operations+46

Group Project Manager - Cloud & Infrastructure Services

Oct 2016 – Jul 2021 · 4 yrs 9 mos

Performing Delivery Manager role for Cloud Infrastructure Services unit
Accountable and responsible for multiple client accounts with team size more than 400+ FTEs across US/AUS/India. Responsible for delivery excellence, client satisfaction, business development and bringing revenue growth through continuous account farming.
Employee productivity and efficiency improvement
Develop new business proposals, anchor RFPs, develop SOW, SLA definitions, Rewards & Penalty clauses.
Responsibility of revenue productivity improvement, operating margins improvement and CSAT / ESAT scores.
Work with client on engagement reviews, and service / KPI improvements plans.

Cloud ComputingProject ManagementClient SatisfactionBusiness DevelopmentAccount FarmingCloud Infrastructure Management+1

Senior Project Manager - Cloud & Infrastructure Services

Jan 2013 – Sep 2016 · 3 yrs 8 mos

Part of Infosys Cloud, Infrastructure and Security Services unit
Responsible for Program/ Delivery Management of a large US based Communication major customer.
Responsible for solutioning and IMS service delivery management - Data center Technologies, DC Transformation, Cloud based Services and Application support.
RFP/ proposal anchoring and developing solutions for new business proposals in the areas of Datacenter Services, DC Transformation, in-premise to Cloud Migration, Cloud Infra Management, RIM, and Application support.
Aggressive Account Farming for industry leading growth
SOW, SLA definitions, technology solutioning, people engagement.
Revenue productivity improvement, Margin improvements through Role Ratio, Innovation and Automation.

Cloud ServicesData Center TechnologiesApplication SupportRFP DevelopmentProgram ManagementService Delivery

Sungard - now fis

IT Service Delivery Manager

Sep 2009 – Dec 2012 · 3 yrs 3 mos · Pune Area, India

Performed role of IT Service Delivery Manager/ IT Services Head and worked for core Datacenter Infra services, Datacenter - Consolidation/ Transformation and IT Infra Security across SunGard India. Worked on ISO 27001/ ISO 20000
Responsible for making IT strategy and transformation projects for SunGard India development centers
Designed server Virtualization/ Private cloud infrastructure with 100% reliability and virtualized 500+ servers – brought down capex budget for Wintel/non-Wintel environment by ~70%, provisioning time improved from 8+ weeks to 8 hours. Setup Data Loss Protection (DLP) solution & policies.

IT StrategyDatacenter TransformationIT Infrastructure SecurityISO StandardsIT Service DeliveryInfrastructure Management

Tech mahindra (formerly satyam computers)

Manager - Network & Systems | Regional IT Head

Feb 2000 – Sep 2009 · 9 yrs 7 mos · Pune Area, India

Performed role of Manager – Network & Systems and Information Security for internal CIO org, managed core IT infrastructure for 55+ global locations and supported 55000+ global users
Supported Europe & USA based BFSI clients. As a FLCL created and managed Network Management, Data backup management, and Information security (ISO 27001) practice at org level
Won Satyam STAR “Patent of the year award” for INNOVATION in Webcast collaboration platform “Planet Satyam”
Achieved “Initiative of the year” STAR award for implementing effective multi-layer enterprise Security at org level

Network ManagementInformation SecurityData Backup ManagementNetwork Infrastructure Management

Pc solutions pvt. ltd.

Tech/ Team lead - Customer Services

May 1998 – Jan 2000 · 1 yr 8 mos · New Delhi / Mumbai

Successfully executed greenfield/ migration projects, implemented projects for Microsoft, Bank of America, Ranbaxy. At Microsoft India : Setup Mumbai datacenter, NT Domain and Exchange 5.5 server in 1999.

Yamuna syndicate ltd. delhi

Wipro - Sr Customer Support Engineer

Aug 1995 – May 1998 · 2 yrs 9 mos · New Delhi Area, India

Technical Support Engineer for Yamuna Syndicate Ltd - a Wipro Infotech service provider. Setup and supported Novel Netware and Windows NT4.0 based network for its key accounts and government agencies in New Delhi and NCR.