Neha Sharma — Business Development Manager

I am an accomplished Senior Client Relationship Manager with proven experience in managing strategic client accounts and delivering high-quality service outcomes. Currently associated with Sernexuss, I play a key role in building strong client relationships, ensuring seamless communication, and driving long-term business value through client-centric solutions. At Sernexuss, I have been responsible for end-to-end client relationship management, including onboarding, requirement analysis, coordination with internal teams, and timely resolution of client concerns. My role involves maintaining service excellence, handling escalations professionally, and ensuring consistent client satisfaction across all touchpoints. I actively contribute to improving CRM processes, strengthening client retention, and identifying opportunities for account growth. I am known for my structured approach, professional ethics, and ability to align client expectations with organizational capabilities. With strong interpersonal and negotiation skills, I build trust-based relationships that support sustainable partnerships. I thrive in fast-paced, performance-driven environments and remain committed to delivering measurable results. Driven by continuous improvement and accountability, I aim to add value to both clients and the organization while upholding the highest standards of professionalism.

Stackforce AI infers this person is a Client Relationship Manager in the B2B services industry.

Location: Delhi, India

Experience: 4 yrs 3 mos